Hotel was in a great location for walking into the centre. Our room was extremely spacious and clean. The lady on reception was very kind in providing us with a map and giving us an indication where certain areas of Krakow were and how to get there on foot. We enjoyed using the saunas and spa area.

Second stay here and hotel remains beautiful and welcoming. However, let down with two issues regarding restaurant.

On an evening with pouring rain we decided to eat in hotel and confirmed restaurant last orders 10pm. at 9:02pm we went to restaurant, just after another couple sat down and received menus to be told “No”. When I explained even the hotel brochure states restaurant is open until 10pm the waitress refused. For a 5* hotel this isn’t the service expected. Also, in the bar area charging €4 for a small Cappuccino is somewhat expensive. Hotel management needs to pay some attention to this. We will be staying again in hotel June 7-11 2023 and hope this improves !! :) Dr J R

New and clean. High standard

Beautiful room in a beautiful hotel. Near the old town.

This very impressive hotel is in a great location. The hotel itself is beautiful, a fabulous design and looks amazing. It’s very modernist yet with an art deco design which makes it look and feel exquisite. The rooms are equally impressive with lots of modern technology yet cocooning you in luxury. They are very clean and extremely comfortable. The staff were exceptional, very polite, friendly and helpful. The breakfast was excellent. I really cannot recommend this hotel enough, it made for a superb stay in Krakow.

Nothing.

Very nice room, bathroom and bed.

The breakfast was not up to the same standard as the hotel. There was a huge difference of breakfast Saturday and Sunday. Sunday was poor. The SPA area was okay, but the pool was very small and the steam bath which was good were not working constantly - the power vent off several times??

Nice hotel with perfect location, close to the city center. We got better room than we booked. Possible parking in the garage. Wellness available for free.

Only 1 point for improvement - reception - during check out reception asked me to pay for some drinks from restaurant but I was not in the restaurant. Fortunately, when I explained I was not there, no additional payment was required. Then not sure about paying for parking, it was not required. When I asked about parking if it is for free or I should pay, reception prepared the bill and I payed.

Gregory was a grate help. Location is perfect room is very specious.

Breakfast has no variety

The Ferreus Hotel is one of the nicest hotels we have ever stayed in. The decor is stunning. The pool and sauna's were so quiet and relaxing. We had an early flight on departure and the staff had goodie bags for all 5 of our group packed with sandwiches, water, fruit, yogurt and chocolate. They couldn't have been nicer and more helpful. The hotel is very central, less than 10 minute walk to the main square and to the large shopping mall.

There was nothing about the hotel I didn't like.

Great hotel - excellent location, lovely modern rooms and spa, delicious breakfast, very kind staff. Maria in particular was very helpful in assisting and advising us. Good for families with children and the hotel restaurant/bar is really nice too.

I can’t think of anything that we didn’t like or was missing at the hotel.