Location, quiet, ambience, decor, character, cosines, comfort and quality/choice of breakfast items.

Some staff very friendly and helpful, particularly at reception but staff at breakfast need a bit more customer service training/support. They were not very welcoming to guests.

The room was amazing! And a big well done to the cleaners - everything was cleaned very well and stocked up. The bed was comfortable, well ironed sheets were very comfortable and there was just enough pillows for us. The bathroom was good size with everything we needed. We really loved our stay there. There’s plenty of storage which is great! Good size fridge and an easy to use safe. It’s 2-5min walk from the main square so we really got both - close to all attractions and quiet spot to rest. Definitely recommend!!

The hairdryer was quite outdated and it took forever drying up my hair. Receptionist was nice but at a push, so you really had to beg her for things that you needed which we thought in 5 star hotel wouldn’t be a problem.

Great location, very friendly and helpful staff. The room was decent size, bed and sofa very comfy. We really liked the vintage interior design within the whole building.

Phone was broken and staff was unaware of that. To be fair we have been asked if we want a technician to be called in. We decided not to as didn't really need it. Also tv was little bit aged and didn' have wi-fi access so we could not stream from own mobile/tablet. That is kind of annoying as there are just basic channels available. No netflix etc. But after all these were a minor issues.

Breakfast was good, the room was very comfortable & warm, however the Shower was below standard for me as the shower head would not stay pointing over the bath, for me I prefer a walk in shower and not one over a bath as it is hard to get in & out being of older generation. The location of the Hotel was excellent very close to the main square and some fantastic restaurants. Overall our stay was great.

The Shower as stated above.Shower was below standard for me as the shower head would not stay pointing over the bath, for me I prefer a walk in shower and not one over a bath as it is hard to get in & out being of older generation.

The location as hotel is only a six minute walk to the main market square and at the same time it is in a rather quite location facing the pancy (the park that goes round the old town).The property was converted with taste and our room was very comfortable. Breakfast was good and varied. Staff was very professional and helpful. We had a late night flight and were allowed to keep the room for an additional 300 Zloti. Although 300 Zloti is not cheap, we appreciated this gesture as it permitted us to enjoy our last day in krakow..

No real complaints. Just a comment and personal opinion. Although it is a very good and comfortable hotel, I would rate it as 4 Star and not 5 Star. A five Star rating is on the generous side. Moreover the little quaint downstairs bar and library could be made more use of possibly by offering complimentary tea, coffee and some cakes giving the guests a possibilty to socialise.

I recently stayed at this hotel and had a great experience overall. Here are my thoughts: Breakfast: The breakfast was excellent, offering a variety of delicious options to start the day. The quality and selection exceeded my expectations. Location: The location is perfect, with easy access to nearby attractions, restaurants, and public transportation. It made exploring the area convenient and enjoyable. Room: The room was comfortable but a bit on the small side. While it had all the essentials, there was limited space to move around. Overall, I would recommend this hotel for its excellent breakfast, ideal location, and cozy, albeit compact, rooms.

One downside was that some of the staff spoke only very basic English. This occasionally made communication a bit challenging, especially when asking for specific information or assistance. It would be helpful if more staff members were fluent in English to make interactions smoother for international guests. Overall, though, the positives of my stay—great breakfast, perfect location, and cozy rooms—outweighed this minor inconvenience.

Such a lovely calm and quiet location yet so close to the old town. The staff were very helpful and always about, the secure parking suited us really well. The location meant we were just a few minutes from the square but east walking distance for the botanical gardens, Schindler’s factory museum, the river, castle and so on. We especially liked it for being beside the green space that surrounds the old town. Breakfasts were impressive to say the least.

There really was nothing to dislike!

This is a lovely hotel. Oldy-worldly feel, as though you are staying in someone's home. The staff were all very helpful and spoke good English. There is a very light and airy restaurant downstairs offering a wide ranging selection of (tasty!) food for breakfast. The library/bar was cosy and a lovely place to have a quiet moment reading or a drink with friends. We were very happy staying at this hotel - a short walk from the main square but with the advantage of being extremely quiet at night. Nothing to complain about - we would happily return to this hotel.

There isn't anything that I can complain about or didn't like. We had a very enjoyable stay.

The hotel is on a perfect location for the main attractions and welcoming and warm on arrival. The room was satisfactory, breakfast was amazing with good quality produce, lots of little extras. Staff were lovely and nothing asked for was a problem.

Only one thing that was missing and it does irritate most women was the lack of area in the room for make up. We always go back to hotels that provide a dressing table with a mirror above and a socket for hair drying - would absolutely expect to find this in a five star

The location is just excellent to stay in the city centre of Krakow. You get all attractions in a 2-10 min. walk, yet the hotel itself is in a quiet dead end side street with no people around. Could you imagine that?)) The hotel room was really clean and well taken care of as well as public areas. The furniture style and room design are classic, but decent, made of good materials. There's a small wardrobe room for luggage, shoes and clothes - very convenient to have. Breakfast was good, however a bit overpriced for a given variety of choice.

The hotel is a good choice to stay in Krakow, nothing to claim about.