Friendly staff were always at the reception to help with any queries - we needed a microwave and a small hob brought into the rooms and the staff were really helpful. Rooms were clean and spacious; from one of the rooms you could even see one of the towers of St Mary's Basilica and hear the trumpet call which was a nice little addition. Couldn't ask for a better location with easy access to the rest of the Old Town as well as Galeria Krakowska and good connections to other parts of Krakow and around (like Wieliczka).

Double beds were two singles put together so not as comfortable for a couple sleeping together. Fridges in rooms and kitchenette were coolers - although staff dealt with this really well too and got us a well-working fridge within a day.

Very good facilities, great location, very helpful and polite staff. Breakfast has a couple of good vegan options. Hotel staff arranged a wonderful transfer from the airport. We had a medical situation (kidney stones) during the trip, and our travel insurance was very slow to respond and basically wanted to send us to a public hospital (which would mean hours of waiting and poor patient handling, by looking at the google feedbacks). Luckily for us, the hotel staff was able to locate an excellent doctor and quickly sent him to our room so he could administer the painkillers.

Well, we were 3 people, we booked the 2 connecting suites for 6 days. The staff left only 3 toilet paper rolls and 3 teeny tiny soap bars... whenever we would ask for more, they would come to our door with a bunch of new ones but oh god they would hold on to those things not letting go, asking us "is one enough?" I mean, for 170€ a night?! They really need to improve that.

Amber design Residence was exceptional. It was immaculately clean in all areas. The reception staff were brilliant, very helpful and professional. We had a room with a balcony and were delighted with it. It was spacious and had everything we needed. There was a seating area in the room, a spacious wardrobe, facilities to iron, a coffee machine, kettle and large tv. The bed was very comfortable. The ensuite bathroom was great with a large powerful, hot shower. The balcony was lovely with a small table and chairs and it caught the sun in the afternoon. The communal areas were lovely, including a garden and an indoor seating area. The location was great, it took a few minutes to walk to the main square and the area was clean and safe. We would definitely return.

Breakfast was adequate although it meant a short walk to a nearby cafe. The location of the hotel is excellent.

There seemed to be a problem with communication between the staff. There was a mix up on the day a breakfast was supposed to be delivered (as we had an early pick-up for a trip). The order was rushed to us but we were left with little time to eat it. A breakfast was then delivered the following day when we hadn't ordered it. On the day of our departure, the staff were unaware we had paid extra to keep the room beyond normal check-out time.

Loved the design and friendly atmosphere. Right in the heart of Krakow but quiet and relaxed. The staff were incredibly friendly and gave great recommendations on where to eat/drink and what attractions to give priority to (we were only there for a short trip). The beds were comfortable, and the staff helped out any desire I had for extra pillows/blankets etc.

The only disappointing feature was the fact that the only channels on the TV in my language were news channels. This was only a minor inconvenience, however and did not take away from our stay in the hotel which was fantastic overall.

The building was lovely and the décor was lovely! The reception room was very spacious and the staff were very knowledgeable and helpful! they provide many leaflets and maps, which we found to be really helpful! They offered us hot drinks and always greeted us with a smile. The room was very modern, beautiful & comfy. Shower was amazing! beds were comfy, felt very safe in this room. Location of the hotel is right next to the market square & perfect for walking to other city sights. There is also a tram stop a few minutes walk away.

English channels on the TV, or being able to change the TV to English. (only one English channel, which was the news). Only the on button and the channel change button worked... And personally the duvet was very light. I like a heavy/thicker duvet. But honestly wouldn't mark them down of this as the place was spot on!

Perfect location, near to everything. The room has really nice decoration & it's very clean. BONUS the nespresso machine - we really enjoyed that we could drink a coffee in the apartment before we go out. Also we needed a pair of flip flops and they brought us two pairs immediately (very friendly & responsive staff). We made a late check in so the only room left was at the groundfloor which was the only downside as you are visible from the street if you have the curtains open (but if you have them closed it is very dark). However zero noise as the building is located in a very quiet road. I would definately stay again but maybe I would ask to stay in a high floor better.

Hotel staff were so helpful and nice. We wanted to visit Auschwitz museum but were not able to organize it, so hotel staff did that for us even if that was last minute decision made from our side. Also, since our tour was early in the morning they made great effort to organize a breakfast box for us. Even hotel has prefect location in center of Krakow, it is so quiet location. Beds are very comfortable as well as whole stay in the hotel. I would highly recommend it to all our friends

Welcoming staff in the 24 hour reception, comfortable room with a classy design. I really liked the café breakfast too, a cosy place a few minutes minutes away from the hotel. The hotel is right in the centre of the old town but at the end of the street so it is still quite quiet. Short walk to the railway station where trains to the airport arrive and leave too.

As the room was on the ground floor and close to the entrance there was some noise from people coming in and leaving one of the nights but that wasn't a major issue.

The breakfast is actually served in a different location outside the hotel. It didn't bother us at all, we had a short morning walk, literally 1 minute by walk and it's within a small breakfast cafe place. The options are great, you can choose from a menu, they offer ranges from pancakes through croissant to scrambled eggs with sausages. It was delicious. The location of the hotel is top notch, super pretty and historic building, easy check in and access to the rooms is via a lift so that's great when travelling with lots of luggage.

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