Big rooms , comfortable beds, clean facilities, helpful staff, great location near the Old Town, quite location. Good air-conditioning in each room. Will definitely return if we visit Krakow again.

If you come with a baby stroller, there are 3-4 stairs between the elevator to some rooms. Parking is not optimal but reasonable walk distance. Some flaking lights in bathroom.

The Breakfast was good and quite varied, including local dishes and some international food. But it was similar each day. It is close to the main attractions and public transport. Parking is available at a secure, open-air car park, which is located 10 minutes' walk away from the hotel.

I would have preferred the car parking to be closer and less expensive. Our room was on two levels, with the bedroom upstairs and the shower room/toilet downstairs. The stairs are very steep and little difficult to negotiate, in the middle of the night. The only window in the apartment was in the upper level and looks over the adjacent rooves.

A good location. The room and bathroom were clean with good facilities. The bed was comfortable. We enjoyed the breakfast (although it would help if all the dishes were labelled - I'm vegetarian and I gave a few dishes a miss because I wasn't sure what they were).

I'm not sure why but when I filled the bath tub with water, the water was yellowish. Two bulbs in the bathroom took turns flickering. The choice of channels on TV was very limited and when we followed the on screen instructions the attempts to cast our own apps on the screen failed. I tried to lower the room's temperature but it kept going back to 23.5 degrees. To be fair, I didn't speak to the hosts about any of the above - it was a one night stay and these problems didn't seem worth the hassle. Also, the room was significantly smaller than in the photos - I was a little disappointed when we saw it, although it was enough for what we needed.

We arrived nearly 24 hours late as our flight from the U.K. was cancelled and were feeling rather tired and frazzled. We received a warm welcome from reception and were given the keys to a lovely large room which immediately felt like a haven! The hotel was lovely and quiet, has a lovely atmosphere and is impeccably clean. After a brief rest we went for a walk- five minutes and we were in the main square where the Christmas market was in full swing! Sadly our stay was a day shorter than we planned but loved everything about the hotel and Krakow, The staff are friendly and helpful and the location is perfect. if we return to Krakow we would definitely want to stay there again/ Thanks to all concerned. Jan/Matthew U.K.

We found nothing to complain about.

Our room was simply spectacular; we had a kitchenette with coffee, a refrigerator and a small stove; We had a sunroom which allowed us to sit and look out into the courtyard at the end of our day; The bathroom was absolutely gorgeous and equipped with two sinks; Convenient outlets and USB ports at the bedside; Location of the hotel was fabulous---near the old town , transportation and restaurants; Sometimes there were treats in the lobby when we returned from our day; Breakfast was wonderful with many choices; The room had a 100 year old olive tree and the biggest honeycomb for fresh honey; The staff replenished the food promptly and the hot food (eggs, sausage, bacon) was always fresh. There was also gluhwein available---a bit of a luxury.

Our only complaint involved one member of the staff (a tall gentleman) who was not very accommodating.

Excellent buffet breakfast with wide choice of good quality meats, sausages, fruit, breads, cheeses, cakes, coffee, tea etc. Much better than we recently experienced in other hotels where they put out the cheapest and poorest quality spams and meats. Rooms were well kitted out and spacious, children loved the two storey apartment.

Not much to dislike really, some of our party complained of hard mattresses on the beds but I found mine firm but comfortable.

Perfect location Supermarket opposite Excellent value for money! One of the nicest hotels I’ve stayed in, spacious, clean and comfortable

There was nothing we didn’t like about the property

My second visit to this hotel and certainly a pleasure to return. Location is excellent with a short walk to the Main Railway station, a few minutes walk and you are in the centre of Krakow. Very clean premises throughout and all of the staff are really friendly and helpful. The room was very spacious and exceptionally clean. The bath was a bonus after a long day. The breakfast was excellent with a very good choice for all tastes in a very pleasant dining room.

My only criticism is that there was far too much hotel stock in the fridge making it difficult to keep your own produce in there. A very minor thing.

The hotel is located very close to the castle - only 15-20 minutes walk. The old town is literally on the doorstep. Room was very spacious, bright, cosy, very quiet, amenities - clean, spacious, small kitchenette with a kettle, two different coffee makers, small bag with ground coffee as a compliment from the hotel. The breakfest was very varied breakfest, you can even make your own fresh juice from apple and broccoli. Very friendly staff. Since I was leaving very early in the morning, I asked to prepare a breakfest with me. The breakfest was wonderful.

I bought a cake but there were not a plate in the kitchenette, but this was a minor thing.

We booked in for 6 nights. Took a cab from the airport which dropped us right outside the hotel. Beautiful, clean aparthotel on a quiet street, in a fab location, approx 5-10 mins stroll from main square and park. Lovely large room with kitchenette (kettle, coffe machine, mini fridge, etc) and spacious bathroom with a large walk in shower. Huge floor to ceiling windows overlooking a courtyard with seating - good for smokers. Breakfast was excellent - cost PLN 40 (approx GBP 7.50 pp) - available 7-11am. Buffet style served in a spacious, airy room on the lower floor. Plentiful and a good variety of fresh and cooked items. Fabulous coffee! Lovely spa room available ( for 2) sauna, whirlpool bath, bluetooth speaker, candles etc, very relaxing after sightseeing around the city. Shout out to the ladies on reception were very welcoming and attentive. Great deli/supermarket just over the road for snacks, beers, etc. Fantastic bars and restaurants within a 5 minute walk. Takes guests with dogs too.

A couple of days we were woken around 6am by the really loud noise of a guy (maintenance/delivery????) dragging a trolley over the cobbles in the courtyard. Beds are a little on the hard side.