Very clean and cosy rooms Nice spa facilities Lovely views Hotel kept really clean - lovely cleaners around hotel. Always greeting everyone walking past.

Unfriendly, rude young staff during breakfast hours each day. Approached table with no Hi, took dirty plates without asking if we have finished. Very expensive daily parking rates on top of hotel and air fees. Reception staff in Rezydencja II hardly ever avaliable

Great and fresh and comfortable hotel. Very friendly staff. A lot of facilities. We will come back as we were not able to try all the facilities the hotel has. Excellent breakfast. Good parking (but a little expensive).

There were difficulties with prolonging our stay over Booking and directly at the hotel. For Booking they were unable to accept our request to change dates, directly - price initially was significantly higher than on Booking, then they clarified and got cheaper, but still higher price, then it needed to wait at the reception some time to finish our current stay and organise a new one... As for me - in case guests want to prolong their stay - it should be done as easily as possible.

The hotel is amazing, would definitely return, spa is little bit small for this huge resort but was ok. Beds large, large balcony, comfort at a high level, hotel cleanliness excellent. In this respect the hotel exceeded expectations.

I didn't like the attitude of the reception staff. As if they were there as a punishment. No willingness to help, if they helped it was with huge reluctance. Unfortunately we have had negative experiences with the young staff at reception. They only explained very basic things. They did not mention local attractions or restaurant recommendations at all. We didn't know how to and where to eat in the place.

Breakfast was not only great in terms of quality but service as well. Ingredients were refilled throughout the whole breakfast time, so even if i showed up late i still got plenty to eat. Cleanliness. Good standard in rooms. Helpful staff.

Paying for the parking at all is ridiculous, but requesting 30pln a day is just another level of greediness. I'd totally understand that for the second car though, but for your main one - come on.

Very well managed hotel. Clean, well equipped with all you need for your comfort stay. Although the hotel was packed with people and especially with families with kids, our room was super silent and only during breakfast we realized how many families are staying there. The wellness is perfect. Breakfast absolutely fantastic. Yes, it is a bit far from the town center, but hey, you are in the Tatras, you can walk and if not, you can take a bus or taxi and in couple of minutes you are there. But you will not want to leave the hotel anyway. Everything you need is there :)

Too crowdy breakfasts during the rush hour. But despite this, we never waited too long and there was no shortage of food supply. Parking later in the evening at hotel's premises can get a bit tricky due to lack of free parking space.

Nice spa and breakfast, outstanding views of the snowy mountains nearby, it's pretty close to the entrance to the cable car - you can walk.

It was quite crowded as it was a long weekend due holidays and a lot of noise in the SPA area where the pool is. I think this is more of a family hotel where you can easily bring kids. But as an alternative solution, you can simply move to the sauna part, which is a lot more relaxing and quite. During weekdays it was great as there were less people

Staff was great. Bedroom spacious and beds where comfortable. Breakfast was really good. The location is quite nice and the views are amazing.. Nice place to bring your kids.

The pool was ok, nothing special.I was disappointed with the sauna. No cold pool, the only really hot sauna was the Finish sauna and it was crowded. It didn't feel like a proper sauna.

The view from the balcony is awesome. Breakfast is tasty. Lobby Bar is really nice and its staff is doing a good job. Everything in general. Atmosphere.

Parking is quite expensive, in my opinion - 30 zl . The children's play room is not ventilated well. It's very stuffy in there.

The location is great, a little bit away from busy city centre but close to many hiking paths. The property facilities are great, pool, jacuzzi and sauna are nice. Rooms are good size, nicely decorated. breakfast choice is good too. Staff helpful and friendly.

Rooftop bar somehow doesn’t have the atmosphere. Only one coffee machine at the breakfast is not enough when the place is full, there was a long queue for coffee every morning. Other than that not much to complain about. this is a great place to stay while visiting Zakopane.

Upon arrival we were upgraded to a much bigger room and free parking, so I'm very thankful for that, it made our stay even more enjoyable. Bed was extremely comfortable, good to relax after all day hiking :) outside there was a huge playground for kids, inside at least 3 game rooms for children (lots to play for toddlers and for bigger kids playstation). Everyday different event for families and children (cinema, theater, art projects). Swimming pool zone was sufficient, upstairs small but very nice sauna zone for adults. Breakfast was great, varied everyday, chefs making fresh pancakes, omelets and fried eggs, lots of green vegetables.

Our room had AC, but it was not working, so our room got a little hot. Also, there was a regular robe for our 3 year old, and I saw some kids with small robes, would be nice addition. Breakfast had pour choice of desserts, usually two kinds of cakes, but maybe that's good, because there are lots of children on site. Also, would be nice some choices for small children, like simple porridge, plain youghurt (they had only flavored). Breakfast room used to get crowded often, so to get a table you'd have to wait in a short line.