Great location - almost the center of the city, next to the Metro and other public transport stops. 
 Room - nice small room, pretty clean, but it was a little bit dark, because windows of the room overlook an old building directly. So..we didn’t get any nice view, but fair to say that hotel didn’t promise anything about it :)
 Dinner - we booked a room with dinner included. For a dinner you need to go to the same cafe as for a breakfast, and you can order everything except beverages from the menu. Delicious.
 Nice and friendly staff as well.

I don’t know why but we had only one greeting bottle of still water and that’s all. Water was no longer brought during room service. There was no hygiene kit with toothpaste in the room.
 There is no USB connection from the sockets. There are very few ordinary sockets for free use, we had 2. A “modest” breakfast menu. There are no porridges.
Slightly intrusive waiters at dinner come up every five minutes to see if everything is ok.

We were met outside the Hotel by the Lobby Ambassador/Greeter who took our luggage and walked us up tp the reception desk. Since we arrived early and our room was not ready, he stored our luggage while we went sight seeing. Everything as described and more. The staff at the reception were fantastic as well. Breakfast was phenomenal.

The only this I did not like were the rude American guests there. As an American, I was really embarrassed by their actions. The bartender had not arrived yet so a server filled in. They raked her over the coals and she was nearly in tears but she remained professional and did her very best. Please remember during your travels in a foreign country that we are guests there and English is not their primary language. If they don't serve what you want, move on and try something new.

firstly the staff were so helpful, nothing was too much or too much hassle. The room was beautiful, the bed was extremely comfortable and the facilities were perfect. The breakfast was lovely as was the pool and the bar on the roof, and the fact that the hotel is in such an accessible area, where there’s a corner shop 5 mins away, a McDonald’s that is a minutes walk from the hotel and the underground is right outside. After waiting 3 years for a holiday due to covid, we couldn’t have gone to a better place!

there was nothing to not like about it, it was absolutely perfect for me and my boyfriend.

We choose this hotel to accommodate us during our wedding in Portugal. It was a very important occasion, so we wanted to be comfortable during our stay and not worry about anything. This is exactly how it was - fantastic room, excellent view, the kindest staff, truly superb breakfasts, no issues upon check-in and check-out. We faced a minor issue with a clogged drain in the shower, but we brought it up on the reception and it was fixed by the time we got home from dinner, which just shows how excellent the staff is. Definitely would stay here again!

Location, hair dryer, toiletries, pillows really comfy and bed also comfy.

Small rooms for whom is travelling with big luggage. We were a couple each with a 20kg luggage and for the entire week we had to jeep them closed and opened every day when we needed to take a shower and change clothes because of the rooms too small to have them opened or in a place more comfortable and accessible. They could offer for free bottle of water in the room.

It is a relatively small hotel but very nice and clean. Excellent attention at the reception. Very well located and close to the Metro.

The room, although large, was a little small for three people (we traveled with our 16-year-old son), it was well presented and clean. We really expected, from the photos and description, more space. For example, little space to put and manipulate suitcases. Also the bathroom is small. In relation to the cost, I think it is a little expensive if I compare it with another hotel where I stayed the first three days just one block from this one.

Atmosphere of a genuine 4*: superb staff, superior cleanliness, perfume in the lobby, excellent soundproofing. My room was quite big, including a bathtub and bidet! The breakfast was a pleasant surprise: lots of choice and fresh fruit, I would recommend it. Finally, fast WiFi (45 mbps, tested) and Pressreader complimentary account (fantastic for major digital newspapers and magazines).

Rates more expensive than average and location is not the best for tourists (still, you can take the metro and be in the city centre in 10 minutes). Also, tech hardware is not great: TV is a dated 32'' and they use their own OS that doesn't allow change image/sound settings, colours were all over the place. Most channels looked streamed and in SD, not acceptable nowadays. Also, I couldn't make it work the vintage Bluetooth speaker and no instructions were provided in the room. These are small bits for me but I think they should address them.

The hotel is well-located, out of the tourist centre, but just around the corner from the Marques de Pombal Metro station, which connects you to the rest of the city. The hotel itself is modern, clean, and the room was very spacious (I particularly liked the dumb butler - very useful when hanging up work clothes, when on a business trip), and serviced with a tea/coffee station and a mini-bar. The breakfast was abundant of very high quality. All in all, very good value for money.

There was nothing to dislike - everything was up to standard and met my expectations.

Buffet breakfast was great - and they were replenishing food right up until the official finish time at 10.30. The room was clean and the bed comfortable. Staff at reception were fantastic and so friendly. The location was right next to the metro, and bus stop, so very easy to reach all the sites of Lisbon!

I felt that housekeeping could have replenished some of the toiletries - for example the vanity kit was not replenished in the two days we were there, and some of the cleaning could have been better (for example small amounts of build up on the shower head). But generally minor points. Room was small and a little cramped, but we were not in there often so this wasnt an issue

The staff at reception, particularly the female staff were exceptionally helpful and welcoming to us. All staff were helpful and friendly throughout the hotel. We received a room upgrade from superior rooms to junior suites free of charge. Thank you! Great location right next to the Avenue da Liberdade meaning there was a lovely flat walk all the way down to the centre. Lots of designer shops on the way.

The restaurant area was a little small but still very nice