Absolutely wonderful place, highly recommend this hotel. First of all, best reception managers I’ve ever seen in Lisbon. I’ve stayed 5-7 hotel in Portugal before (5 stars and boutiques, 4 stars) and here is like people who really care about guests. So nice! If you concern about something, just ask them. Hotel is very clean, for me it’s important. Please, keep going, I will come back. Book room on high floor: view on the city is amazing. From hotel to Rossio or Chiado 25-30 mins walking distance, but way is comfortable, uber or bolt around 5€. Airport is close and you can see flights right above you. For me is definitely benefit, cool to see flight so close, no noise at all, when windows closed.

Amazing view from our room! We were on the fifth floor, and we could see the entire city from our room. It was amazing! We dealt with several staff members during our stay. Most of them were really excellent. One young woman at the front desk was particularly helpful, and helped us with several things that we needed, including more towels, refilling our water container, etc.

The hotel was a little more off the beaten path than expected. It was a little more difficult to get to the main centre and other attractions in Lisbon. We had a car, but with parking being so difficult within city limits, it was a little frustrating a few times. The area around the hotel was maybe a little sketchy after dark.

The design was really nice and the staff at the front desk were very friendly. The bed was comfortable and the room was quite clean.

There is a big problem with the noise from the airplanes. From our room, it was almost impossible to sleep. The breakfast lacks diversity and quality of meats, vegetable, fruit and cheese.

The hotel is located in a good area, close to several bus stops, a huge shopping mall, restaurants, grocery shops and even a pharmacy. The staff was friendly. We arrived early and they allowed us to have the room before the usual check in. We had to pay a tourist fee of 32€ for the 4 nights that we were not aware of, but I know this happens in some big cities. The room was small, with its private bathroom inside. Shampoo, shower gel, body cream, shower cap and cotton pads provided. A Nespresso machine is provided too, with 2 pods of coffee per day. Towels were replaced every day. It is easy to go downtown by bus and the bus allows to pay with your credit card or even cash if you don't have a bus ticket.

The bathroom has some mold that they could easily remove with a good product. The mini fridge was not working so we could not buy anything to leave there. We stayed on the 1st floor, and you can hear everything outside, people going to the front desk, the elevator and of course the airplanes passing by because it is on the airport route (they stop from 12am to 6am). However, it worked for us as we just wanted a place to sleep after our tours in Lisbon.

During our recent two-night stay at the Zurin Charm Hotel in Lisbon, from Wednesday to Friday, we were thoroughly impressed by the exceptional service and amenities provided. The hotel’s modern and clean ambiance made for a comfortable and enjoyable experience. The rooms were immaculate, featuring comfortable beds and thoughtful touches like a coffee machine and daily replenished bottled water.  The breakfast offerings were delightful, with attentive staff ensuring a pleasant start to our day. The hotel’s location in the Campolide district provided a peaceful environment while still being conveniently close to various attractions and public transport options. We appreciated the proximity to bus stops and the short walk to the Campolide train station, making it easy to explore the city.  A special mention goes to Jahed, a staff member who truly stood out during our stay. Jahed’s warm and welcoming demeanor made us feel right at home. His dedication to ensuring guests have a memorable experience is commendable, and he was always ready to assist with any queries or requests we had. Overall, our stay at the Zurin Charm Hotel was exceptional. The combination of modern amenities, convenient location, and outstanding service, especially from Jahed, made our visit to Lisbon truly memorable. We highly recommend this hotel to anyone seeking a comfortable and hospitable stay in the city.

Nice, clean and comfortable room. I appreciated the coffee machine and bottle of water in the room which was refilled daily, and also new coffee pods daily. Decent location outside the main touristy area and a downhill walk towards Principe Real and the centre, decently serviced by buses for getting back up the hill.

The breakfast was fine, not bad but not amazing. I felt it was more worthwhile eating elsewhere each morning, especially since there were some nice affordable options within a 10 minute walk. Again, the coffee machine in the room was much appreciated.

The staff was always friendly and willing to offer comfort to my stay. The wi-fi signal was very strong. The room was cleaned daily. The air condition worked quite effectively. The city view was very nice. Free water refill was made as many times wanted. A taxi was offered free to carry from the airport. The hotel is perfectly appropriate for business travel.

The hotel is more appropriate of a business travel or for people spending most of the time in the city, since it does not offer the comforts of a high priced hotel. The breakfast could have a wider variety.

staff, facilities

the sound of airplanes

Almost everything was perfect, especially Zahid's exceptional service. He went above and beyond by helping me gather information about the city, including great spots for food and shopping. Zahid’s friendly attitude and willingness to assist truly stood out—he was always one step ahead in ensuring a smooth experience. Another staff member (whose name I unfortunately can't recall) was also very pleasant and cooperative. Overall, everything was excellent.

Honestly there was nothing to dislike.

Excellent price, cleanliness, great air conditioner amd mice hot water from the shower?

A challenge to operate the coffee maker, An instruction card by the maker would be very good to place to show how to use it. Also, very important to have information on the refrigerator in letting guests know, it needs the key card to operate in order for it to stay cold. And it would be excellent if hotel mgmt would place neighborhood maps of the Campolido (area) to show what restaurants, grocery stores, and other related businesses were close by (this would be extremely helpful!)