A quality hotel located in the heart of Porto; perfect location to discover the city. The Aliadios metro station is 3-4 mins walk which connects the city. Every area of the hotel from staff to service was brilliant. The opulence of the foyer and entrance reverberates around the hotel. No need to look elsewhere!

Beautiful old world but modern hotel. Stunning rooms amazing stained glass stairway’s outstanding breakfast. Great location

The staff were not so friendly

A great place to stay, in a very central location with plenty of cafes, bars & restaurants on the doorstep. We were very well looked after from the outset - everyone we encountered was lovely & helpful. Our room was very comfortable (and the extra large bed was the comfiest I’ve ever slept in). The breakfast buffet was very plentiful - cooked items, fresh bread, fruit, yoghurts, homemade cakes, meats & cheeses. Amazing! All set out in a stunning ballroom. Oh and I also loved the vintage lift. Overall, a lovely stay!

Our only niggle was the shower which was set over a bath & was a little awkward to get in & out of.

The staff went above and beyond to address our hot water issues and right the situation. The hotel manager Ana Christina also went above and beyond to ensure our expectations were exceeded. The to-go box was a meal fit for royalty and an unbelievably nice touch. They should all be very proud of the level of service they provide. The property is beautiful and a nice respite from the craziness downtown. Great recommendations for restaurants. And the junior suites are very nice: cozy, comfortable with a stunning bar area. Love the circular staircases and the renovated ballroom is a gorgeous spot for brunch. Oh, and the brunch was outstanding! Amazing variety of local meats, cheeses, breads/cakes, a beautiful honeycomb, and many warm dishes beautifully displayed in Le Creuset-type pots.

We had issues having consistent hot water for a shower

We were slightly apprehensive of the no parking at the hotel situation, but the staff explained where to go and how to park. There is a charge but it was reasonable for city center parking. We had booked a junior suite and were upgraded to the Royal Suite which was very luxurious, containing a large bedroom, huge bathroom with bath and shower, large sitting room with second toilet and basin and a third room with the dining table, kitchenet and library, so can't really comment on the room we had booked. The staff were very helpful and friendly, always ready to help. The hotel itself was within walking distance of so many attractions and points of interest, making it a perfect base for exploring the city. The breakfast was varied and extensive.

We ordered room service on the first night which was disappointing, the garlic prawns were lukewarm and the salade niçoise contained no egg. Despite the room being cleaned the following day, the detritus from the evening before remained. The hotel's accounting system had been recently updated and would not preauthorize our credit card. We used another card with the assurance that it was just a holding charge and nothing more would be charged against it. Two more charges were made against this card the last one failing due to insufficient funds, something I had warned the hotel about and I was assured this would not happen. Not an issue but it was a niggle.

Excellent staff and location

It is one of the leading small hotels of the world would have expected milk for tea and coffee and items such as team you were not provided with many you needed to keep requesting The lights in the room are not user friendly and there is a delay to each light section of the room lighting up Even if all lights are on it’s dark and the only mirror is in the bathroom need one in bedroom area for make up and hair as bathroom I’ve get steamed up

Located in the heart of Porto, Hotel offers the perfect blend of convenience and luxury. Its proximity to top attractions and vibrant neighborhoods made exploring the city a breeze. Stepping into our room was like entering an oasis of luxury. The space was impeccably clean and spacious The breakfast spread was a true highlight. From fresh pastries to seasonal fruits to a la minute and a wide selection of cured meats and cheeses, there was something to tantalize every taste bud. The attentive staff ensured our coffee cups were always full and any requests were met promptlypful. But what truly elevated our experience was the exceptional staff. From the friendly faces greeting us at reception to the housekeeping team ensuring our room was spotless, every member of the staff exuded genuine warmth and professionalism. They called us during the day to ensure that we are happy with our stay. Staff made us feel like valued guests and ensured our every need was met. I highly recommend this hotel.

None. The hotel met our needs.

the ambience of the hotel is exceptional, mixes timeless elegance with cool touches everywhere. the staff is very collaborative and good mannered, ready to help and give advice on who bet to enjoy our stay. we got an upgrade to a deluxe room which was very stilish.

compared to the rest, the bathroom is a bit out dated, yet very clean. I would add medium size hand towells. The htel could have a gym. if to say anything to improve. our stay was great really.

Beautiful historic hotel right in the middle of Portos historic district. Near so many places to explore, lots of restaurants and bars. Staff was fantastic, they helped us at every turn. Our room was comfortable, plenty of room and very quiet. Morning breakfast buffet is a must, the food is wonderful.

They were doing some repairs to the elevator which was unfortunate, but that's about it.

Really helpful staff Very nice bar and restaurant (Scarlett) Rooms very comfortable Very stylish hotel with period furniture

It was a really good hotel and would fully recommend. If we were being really picky about improvements: - more fruit at the breakfast - brighter lights in the room & bathroom - a full length mirror in the room itself (there’s one in the bathroom - the hot food could have hotter at breakfast