ALEX the bartender was AMAZING! Gennessy was Very Friendly & Helpful!

Breakfast was Cold. And, your property needs to consider giving more than 2 bottles of water a day. Staying at your property is not cheap and offering your guest complementary water would be a great idea. Also, having someone at your location to offer excursions would be a great idea as well!

It was easy

The fact that I was charged $25 even though I paid cash. There needs to be an option between oats and cream of wheat.

Didn’t appreciate the extra $40 charge for a 16 stay It should have been included with the already high prices. And to top it all up the shuttle driver REFUSED to take us and another family out, just because on that day Sunday the 17yh of March he was done working at 6 pm. Why offer the services until 5:30 if your drivers is done in 1:2 hr . We begged him to as a minimum drop us off at the Tmobil center which is across the very busy street basically and he REFUSED again……NO I’m off the clock soon! Thanks to him we mis out on lots of things we planned as my friend has told me about the shuttle services.

The property is exceptionally clean and new. The staff was such a delight no matter the time of day. I loved being able to take the free shuttle to visit old San Juan, the beach and TMobile district without needing an uber. The TMobile district was also in walking distance which was great. Overall, fantastic stay!

Room was clean. Complimentary breakfast convenient. With the exception of the night of checkin, the front desk staff were helpful and friendly. Wait staff at breakfast also pleasant.

Both elevators were not working. We had to walk up and down and back up, 5 flights on checkin. Thereafter throughout the stay, one of the 2 did not work, leading to a wait.

The hotel was in a central location and the hotel and room was clean.

It was a little pricey but I was pleased with my experience

I recently had the pleasure of staying at the Hyatt House Puerto Rico, and it was truly a memorable experience. From the moment I arrived, I was greeted with warmth and professionalism by the fantastic staff. Their attention to detail and willingness to go above and beyond to ensure a comfortable stay made all the difference. One particular highlight of my visit was the help I received from Gustave. Not only was he exceptionally accommodating, but he also went out of his way to assist me in finding a Spain song that I had been searching for. His dedication and enthusiasm made my stay at the Hyatt House even more enjoyable. The Hyatt House Puerto Rico was absolutely amazing! The amenities were top-notch, and the surroundings were so beautiful. The staff was super friendly and attentive, making us feel right at home. I highly recommend it to anyone looking for a relaxing and enjoyable stay.

Nothing

Excellent location, excellent food and clean rooms and common area. Spacious room. Beautiful views and you have free shuttle for the all city , t mobile district and escambron beach. And in the escambron beach you have the option for take a trip in scooter for the old city and catch the amazing views from de Atlantic Ocean.

Well I liked everything about hyatt house but most of all I loved the helpfulness and friendliness of the staff , I can't remember the name of the front desk lady who recieved me on the 19th of July at night but she was amazing, and samuel in the kitchen was super he make sure you had all what you needed for breakfast, now let's talk about Alex in the bar who makes the best mojito that I ever had, if you ever stay at hyatt house make sure to try Alex's mojito it's the best. The whole staff do their best for you to have an unforgettable vacation.

I have absolutely nothing to complain about

Super clean! Location is awesome. Shuttle bus too! Room was comfortable. Bed & sofabed were comfortable. Workout room and business center were great. Pool was beautiful and clean and landscaping around was beautifully done. There is an outside room off dining area with a rainfall that is gorgeous. The lobby is simple yet beautifully decorated and the bar and service is wonderful. Wifi never failed us! ALL staff is helpful, ready to give suggestions and so polite & friendly!

The room had a musty smell. There are not enough mirrors in the room but there are spaces where mirrors and lighting can be added. No wall mounted magnifying make-up mirror in room. Not enough towels-we had 3 big towels but reservation stated 4 people would be sharing a room (so I had to ask for towels) they brought extra! The counter tools did not match (2 different designs)-for such a beautiful hotel-counter stools should match. Maybe update system for parking? Having to stop at front desk to validate parking card is outdated and if front desk is busy you will have to wait.