The service and the staff at this hotel were of exceptional standards. Polite and friendly. Everyone was attentive and helpful when approached. Nothing was any trouble. The breakfast was varied and delicious and the room spacious and comfy. It was kitted out with everything we needed. A really well located hotel with the prophets masjid visible from the entrance. There were no issues getting to salat on time!!

Nothing!

Staff was super attentive and helpful right from entering the hotel. I booked the Royal Suite, which was a 4-bedroom apartment with 6 beds in total. Each room had its own private washroom and shower. There was lots of space in the suite and it came with a kitchen, living room, and dining area. Was very close to the mosque (about a 5 min walk). Overall, very happy with the accommodations and included breakfast (lots of variety and super tasty). Will be booking again in the future.

We stayed on the 7th , room was very clean and house keeping kept on top of cleaning. If we ran out of something or, needed anything we simply dialled 0 and they brought it up to us. The management team would call us daily to check how our stay was and if we needed anything. There was always an ample supply of bottled water, clean towels, toiletries and tea/coffee and milk. Breakfast was good value, My brother is a big eater and would go up thirds and fourth helpings. Location to Masjid Al Nabwi was excellent, literally a 3 minute walk from the door step of the hotel to the mosque. I think the most notable and praiseworthy thing was the friendliness and politeness of all the staff who made our staff all the more memorable. And they all spoke English. I would highly recommend this hotel with out any reservation.

The only negative thing I experienced when booking my hotel was the service I got from Booking.com, which wasn't very good. I had a few questions about making the payment and the Booking.com staff were very unhelpful, who couldn't speak clear English, communicate clearly or return promised calls. I would recommend booking direct if you can.

Really good location and close by to Masjid an Nabawi. There's also plenty of coffee shops and food options close by so you don't have to worry about that. Taiba Commercial Center is round the corner as well if you're planning on shopping. The service of all staff working is impeccable and could not have asked for more. There was initially some construction happening on the room we were allocated and we were moved without any fuss. They also accommodated our entire family on the same floor and were happy to extend the checkout time for us. I would definitely stay again!

Just be aware there is a busy road to cross on the way to Masjid an Nabawi. Cars do stop for you and there's sometimes guards who assist but it might be overwhelming for some. It's fine once you get used to it.

Every thing was so perfect, the hotel was very clean, the location was very great and all the staff was perfect and helpful . and i need to send special thanks for very professional, Nice and supportive girl ( her name is Marah (مرح)from reception Team really I loved the way she handled my check-in process really She deserves great thanks from everyone who dealt with her. and i need to send special thanks to one of the room service team who his name is (Habibullah ( حبيب الله). Finally i totally recommend this hotel for everyone needs to visit Madinah due to the very professional staff of this hotel.

Nothing, everything was wonderful

Close to Haram, elevators available without waiting for long. The Royal suite is massive with living room, 3 bedrooms which can fit 3-4 people each and there is a single room as well. 4 toilets.

Room not ready despite 16:00 check-in time whereaswe we had informed them at 13:00 we have elderly in wheelchair. One of the reception ladies said, "What do you what me to do?" Escalated to duty manager who apologised and gave us complimentary dinner and then the room was ready by 16:30. There are no utensils to cook in the Royal Suite Kitchen. There is a microwave, fridge, and hob to cook

Location, it smells no nice in lobby. Lifts were fast and not crowded. Staff was excellent at their work and very friendly willing to help always.

Nothing

The staff were very helpful and always willing to help.

The furniture needs upgrading.

Layout of hotel, room service was good and friendly especially if I recall his name Hasanbhai. Staff were friendly. Location is very convenient.

Waiting for lift can be upto 5 minutes especially close to salah time. There needs to be more plug sockets near bedside to charge phone. I'm just being picky but pillows weren't too comfy for me. Too flat and soft. Perhaps one hard and one soft pillow per bed would be great. Overall I enjoyed my stay :)

Dar Al Hijra Upgraded us to Dar Al Iman InterContinental and that too in 2BHK Diplomatic Suite with 3 washrooms - Best Location, exactly at the entrance of of Masjid Nabawi, and very near to Women Gate which was very much convenient for my family - Full view of Masjid and Rowdah from each of windows of hall and bedrooms - VIP Lift operating from ground floor directly to floor 8 and above which was very much helpful in going out quickly at prayer times. - Excellent variety and taste of breakfast - Cooperative staff and fast check in - Very spacious hall with 2 sets of sofas, 8 chair dining table, seperate kitchen - Ultra Spacious bedrooms with very comfy beds - Close to outside fast food chains, restaurant and shopping mall It was an excellent stay to remember. Thank you Dar Al Iman Team!