Staff Specially dealing from Mrs. Reham AL HARBI and Mr. Abd al Ela was appreciated and very excellent. It's a wunder how they hnadle and tackle problems from Guests in a pleasent atmosphare. I 'll book in future this hotel due to above two pwrsons In Sha Allah. Rooms were Superb OK. Parking was not in question beause travelled with rented Transport

Only one Shower with one WC with Suite for 5 persons was not good enough.

Location is closer walk-able to Harram (specially to the ladies prayer area) and near to some food spots like KFC, Hardies and Shawarma shops. Room was nice and clean. Hotel has limited parking and parking spots are not reserved. You have to be lucky to find the parking, In my case, I was lucky in both cases that I could find the last slot of the parking. In first case, the security guy himself told that it's the last one and spotted the location of the parking too, but in second case he told there is no space. I just sent my son to the parking area to check and luckily he found one where one of the cars just left (security guy was not lying).

All was fine, Parking is a challenge but whatever they have, they are trying to manage it for their guests.

The property is only a 4 min walk to gate 330 of masjid nabawi. The room is clean the beds comfortable. There is a laundry facility outside the hotel Taba which is about a 2 min walk. Great service and price. We arrived early but were still given a room. The key card many people complained about was because they store the key with the cellphone or battery chargers. These reset the magnetic strip and you can no longer access the room. Once we made sure the card was far from our phone and batteries we had no issues with our key cards.

The iftar buffet was not that great, skip it and find a meal elsewhere. There are many many options and also other hotels offer buffets.

Somehow, the room that we booked was Not Available. The Receptionist transferred us to another Hotel within its Hotel Group. The name is Dar Al Eiman Al Haram Hotel (if not mistaken) and it is 5 Stars Hotel. The Receptionist staff for both Hotels are supportive, polite and professional. They said "Sorry for the inconvenience and making us waiting". It was in about last day of Ramadhan and a lot of people are looking for hotel to check in/stay for Eid. However, it was such fast response with professional manner. The Room Service is fast response. Location is Excellent, near to Masjid Nabawi Free Parking available with paper from front desk/receptionist. During Iftar time and Eid, they provided food, Gahwa, Tea and other drink

The price, services and location was the best part.

They don't have restaurants, if possible they need to include this into booking which can improve there service far excellence.

Very close to Masjidal nabawi gate 326. Just 3-5 mi. Walking distance. Clean premises, room is small I have booked 2 asult 2 kids room. We got 3 single 90x200 beds. Bed was clean not super luxurious, but comfortable. Narrow space to prey but did manage. Bathroom with amenities. Friendly staff East check in and check out. I booked the room at night 11pm and checked in at same time. Car park is limited and First day it was full and I was late. Masjidal nabawi car park is close by. Hotel staff guide me to free parking lot opposite of the hotel. It was Haram Hospital parking. For 2 nights' spiritual journey, it was a perfect location. 2nd day i got the parking. It's a busy bazaar area. So you can find food and shopping stuff close by. Good for short vacation.

Bed mattress is old. You have to change it . Room 1319. Triple bed mattress time to change or turn the mattress other side in every 3 month since it's a spring mattress.

The staff and the management providing adorable customer service , special thanks goes to both ladies handling the reception Ms Ebtesam ElShelany & Ms Showk ElAmry for their exceptional handling and customer handling delivering the best service representing the first contact with Hotel. Special thanks also for Mr AbdelAziz who act very fast to go beyond the expectation giving me and my family the exceptional customer service to make the trip better.

Need more modernization for the hotel furniture

Price - Was good for the money. Location - Pretty close for the marble behind the women's section. Just a few min past the Movenpick. If you want to get inside the masjid though, give yourself at least 7-10 min for the men's section from door to door. Breakfast - Decent enough for the money spent. Some cereals, egg items, meat options, salads, cheeses, breads, and juices/chai. Not as lavish as the five star hotels but reasonable enough.

Elevators - too small and crowded, sometimes had to wait for 10-15 min especially if a new group was just arriving or leaving. Sometimes stairs were just a better option. Smoking - some floors are smoking, so beware. Lobby and surrounding areas often have people smoking as well. Noise - Room walls are pretty thin. We had a suite so didn't impact us as much but others in the group didn't, and noise levels in rooms were high. Neighboring hotel construction (Sheraton) also was loud at night. Wifi - very spotty Safe, phones inside the rooms - broken and didn't work. Single key - but you can deposit with counter when leaving so others in your room can grab from their when they return.

We are a family of 5 from Manchester. We stayed at this hotel for 2 nights before going to Makkah to perform Umrah. The hotel is located very close to the Masjid Al Nabawi. We could easily walk from hotel to the masjid for 5 prayers. There were plenty of shops and restaurants in the area. The credit and debit cards were declined on Booking.com, but I called them on WhatsApp, and they confirmed our booking. We paid at the time of check in. The staff was very cooperative, and we had no problem to check in. We were expecting a quadruple room with an extra bed. But, to our surprise, they gave us a kind of two-room apartment with a bathroom. The rooms were clean and well equipped with tea and coffee stuff. There was a small refrigerator and a kettle. We felt safe to leave the children in the room if they didn't want to join us for prayers in Masjid Al Nabawi. This helped us to concentrate on our prayers. Thank you very much 😊

Very good value for money. it is very close the the female prayer areas and the reception staff are very helpful. We had a junior suite for a family of 6 had 2 rooms and 1 bathroom. Size was very nice. Could of had an extra table in the corridor would helped with our meals. It seems they are renovating some of the room at the moment, seems it is getting better as currently hotel is clean but seems a bit aged. Would definitely come back.

The water fountain next to our rooms wasn't working