Location, breakfast, clean

If the room is not ready, guests waiting in the lounge should be informed when it becomes available, without having to go through the queue multiple times. The hotel staff should update them directly once the room is ready, as they have already gone through the queue. I was told the room would be ready in 30 minutes, but I had to go through the queue three times to get the key. Additionally, the reception staff could benefit from training in politeness.

We booked 2 rooms, one room was fine however the other room was very outdated and the quality wasn’t great. After requesting around 4 times, we were able to be shifted to the more renovated tower and from then the experience was great! Within walking distance to masjid e nabawi and all food options! Rooms cleaning was daily and really good

Outdated + quality of furnishing and decor not great in triple room Classic king room had no windows to look out of even though we requested city or courtyard view

Reciption lady who checked me in, was very nice, then her college was very tough and unfriendly, if I decided not to go ever to same hote will be because of him.....they must choose their crew....

Reciption staff...guy was upset that the young lady assigned me a big room... that is why he insists not to let me checked in till 1700hrs, everytime trying asking g if room is ready, never answer...he let me wait from 9:30 am till 17:00 hr sleeping on chair, missing salawat... when starts complain through All Accor Clustom relation, I recieved the key at same moment he told me room is not ready....he made me upsets....

The location and the house keeping staff who clean the room. The checkout process & response is easy and fast.

The espresso machine at the room without coffee capsules. The shampoo and condition are not good quality. The bath room towels need to be checked and changed for the over-used ones.

It took me 1.5 hours to check it. The men who manned the check in counter were very slow. This is below by any standard for even a 3-star hotel. What more for Movenpick - a 5-star hotel.

The movenpick anwar al madinah is an excellent hotel for everyone coming to Madinah! Its right in front of one of the gates of the Masjid Nabawi so we were able to rush to prayers at the last minute and still easily find a spot. The breakfast is extensive and really good too. The service is perfect! A special thank you to Rayan Fawaz at the reception desk for making us feel so welcome and taking such good care of us! He immediately put us at ease, was able to upgrade us and offered advice on places to eat and sites to see. I would highly recommend looking out for Rayan as he was amazing! Thank you!

Nothing! Everything was great!

Location was very close to Haram Breakfast is one of best of my hotel bookings The room that was changed after I complained at arrival was very good and spacious.

At arrival it took ages to finish check in there were only 2 staff at front desk which should not be the case at peak times and the staff were a bit slow. At arrival they gave me a 4 bed room which was not at at all like pictures in booking it was very very small we hardly could walk in room with 4 beds ( at booking it is starting that room size was 39 m2 which was not! ) room was very dirty I was very shocked! And furniture was broken and very old it did not look like a hotel room at all ! When I went to front desk to complain they said no available rooms to exchange so I had to stay a whole night and day in that room with my family with no compensation! The front desk lady promised to give another room next day and I waited till night to receive the other room.

Location is excellent on the doorstep of masjid al nawabi. Rooms were clean and housekeeping was also efficient. It is certainly good value for money and the buffet breakfast is adequate. Note that hotels on this side are closer to the women’s entrance whereas the ones on the opposite side of the mosque are a fair walk from the women’s entrance but a little cheaper and newer. Meshal at reception was great, he upgraded both of my part haram views to full haram views so a big thank you to him. He loves premier league football so get chatting to him and you might get an upgrade :-)

Nothing to dislike

Close to Masjid-an-Nabi on the back side entrance. Close to nearby shopping and eating options. Room was spacious and comfortable. All of the amenities were provided and the breakfast spread was very nice. Staff were welcoming and willing to help answer questions. Beds were comfy and our room had an amazing view of the Masjid. Wifi worked great in the room and throughout the hotel.

The only downside was the distance from the hotel to the Masjid--I felt this was a little farther away compared to other hotels I have stayed in Madinah which are more centrally located. Still, you can catch prayer outside and not have to travel too far from the hotel if you are not desiring to pray inside the mosque. Just need to factor additional time which is typical for Makkah and Madinah given the rush of people. Also should factor additional time to catch an elevator during peak prayer times. Even though there were about 6 or 7 elevators in each tower, there were times when you would have to wait for an open elevator to go up or down.

It's a nice hotel with great service and amenities, but I did feel a bit out of place when it came to dress code. As a woman, I would highly recommend bringing an abaya if you're staying here, as it will help you feel more comfortable and blend in better with the local culture. Aside from that, the stay was decent, though the hotel could use a little renovation to better meet the high standards typically associated with the Movenpick brand. Overall, it was okay, but some updates would definitely enhance the experience.