Location is the main thing, its ideal. The room was simple enough, small. clean Access is simple enough though could do with a sign for people who aren't familiar with the location. Bed was good

Could do with a fridge in the room, no toilet brush in the toilet is annoying. Given the layout of the hotel you don't really get the feeling of a hotel, its more like a room in an apartment block. The TV was also not great, some of the channels were buggy, skipped a bit in places. The EPD didn't work either

I'm not a fan of pastries and coffee but knew that was all there was on offer, so was happy to make other arrangements

An option for more room ventilation would be welcome. Bathroom sink smelt a little of drains

Rooms were very comfortable, especially the bed. Good lighting. Nice and quiet considering the location. Liked the big rain showerhead and step-in shower.

Breakfast was minimal and could have been attended to a little bit more frequently. There was nowhere to clean up after yourself: not even a garbage or recycling bin to bus your table after eating. That could easily be remedied! Some orange juice would have been a nice addition to the coffee and viennoiserie selection. and a few more tables and chairs set out--and a bin! Even though School Lane is in a great central location close to downtown, the listing could give much better directions as to how to access it. We had a hard time finding it, even by taxi, and once there, the entrance was not clearly marked. With reception one level up (via unmarked elevator), more complete instructions for getting to the hotel--and getting inside seems vital--especially for guests arriving after dark.

Recently refurbished and clean. Bed - very comfortable and shower wonderful. Lovely soft towels and good bed linen. The location is in the very centre of Liverpool, so really convenient. Even though central, School Lane is quiet - that and my room being on the 5th floor meant my stay was very peaceful. The hotel is also very discreet - you don't have to pass through reception when you enter - you can go straight up to the floor where your room is.

There was no fridge in the room. The lights and aircon have to be switched off manually before leaving the room. Neither of these were particularly an issue though.

Nice coffee and fresh pastries. Replenished as soon as they were low. Staff happy to help and obliged everyone. Beautiful rooms which were absolutely spotless. Bespoke curtains to fit the 12 ft windows. Beautiful high ceilings and lovingly and tastefully restored rooms. The bathroom was just gorgeous and the shower could have taken 8 people. Great water pressure too!

The bed could have been comfier ( little lumpy in places. The guests above were very noisy and seemed to be doing a lot of stomping around and banging on the floor, so soundproofing could be better.

We stayed for three nights in April, and everything was very good! The staff is exceptional, everything was clean, modern and worked perfectly. We had great heating, plenty of hot water and a great TV. The location is superb, especially if you're into shopping. It feels like you're living in a mall. The dock is a short walk away, as well as the rest of the city center.

The sixth floor seems to have a bit of a sound insulation problem. We could hear the loud neighbor in one of the evenings pretty clearly. But that wasn't a big problem for us.

This is one of the best places we've ever stayed 😊 the location is so central, close to the Albert Dock and right in the middle of a huge shopping area with amazing boutique shops as well as all the High Street favourites. The imax cinema is a couple of minutes walk. The hotel is so easy to come and go from with key card access. The staff were exceptionally helpful and kind, they made us feel incredibly welcome. The hotel being dog friendly was a massive bonus and complimentary treats and a water bowl were supplied which was a lovely welcoming touch. The room was gorgeous, clean and spacious. Very comfy beds and I can be hard to please with that! Gorgeous shower room with soap and shower gel. There was an iron, ironing board and mini safe in the wardrobes and a desk for getting ready with complimentary tea and coffee. There was everything we needed and more. The reception area has a well stocked fridge that you can charge to your room plus complimentary breakfast of pastries and coffees which was another excellent welcoming touch. We are already planning our next stay 😊 we paid £75 for myself, my son and 2 dogs which I thought was incredibly reasonable. On arrival we paid a £50 deposit which was returned almost immediately after check out. We travelled by train and it only took 15 minutes to slowly walk to the hotel via St John's gardens, which is right next to the station, where our dogs enjoyed a walk.

Absolutely nothing! The only thing I would fetch next time is a big blanket for the room for the dogs as they were skidding and sliding a bit on the hard floor 🤣🤣 makes 100% sense that the floors are hard for cleaning purposes when they allow dogs though and it was easy to clean after they'd eaten too, just with wipes.

The room was very bright and had high ceilings! It was very warm inside during the day and the whole night. There is a lot of space in the room in general, the bathroom is very comfortable and also has a lot of space. The location of the hotel is amazing: just at the city center, in walking distance to shopping center, seacoast, main train station.

There is no toilet brush in the bathroom, pillows are not comfortable enough. The front door sometimes is not opened from the reception (important for the first time when you want to check-in and do not have room key).

Bright clean room, comfortable bed and nice bathroom, all very clean. No noise from other rooms . Nice idea to offer coffee and pastries in the lobby - not an opulent breakfast, a petit - déjeuner instead.

Really the only complaint would be this: Our room (207) didn't have a view as such but looked out onto a flat roof and a wall. No big deal in itself. But 24/7 there was large strip -lighting on the wall outside, illuminating the room at night so that we had to fully close the blackout curtains which is something not everyone likes to do.

Hotel is in a fabulous location and is really underrated from the outside, you could very easily walk past and not know it’s there. It’s the perfect hidden gem! As you walk in your met with a staircase and a lift which is very bright and clean but basic, however as you enter level 1 the reception desk is stylish with a great atmosphere and the staff were very welcoming. My partner turned 60 and they greeted him with a happy birthday upon arrival! Our room was very big and stylish with a Scandinavian vibe. The bathroom was immaculate and luxurious and the bed was really comfy with no noise outside considering such as city centre location. A perfect hotel for our stay!

Nothing! The hotel was fantastic.