The location was good once you find the hotel. See what I didn't like. Anyway, it had a good breakfast. The staff was friendly and helpful. The room was good. It was close to things and buses.

The entrance is off on a side street that is hard to find. Once on the side street you only know that it is a hotel because of a small sign. This place also has apartments, so the entrance is unpersoned and looks like an apartment entrance. It is locked. It wasn't obvious that there was a call box to enter, but somebody coming out let us in. After you check in one floor up, they give you a card for the door. They say they are remodeling for a new entrance, but if that hasn't been done; when you get there look for a small sign and a button to push on a call box to have them let you in.

The location and breakfast were excellent, and the service was outstanding – very helpful and attentive. The location is very central, making it easy to visit the city's main attractions on foot. The breakfast, while simple, is thoughtfully prepared with great options and exceptional service – definitely a 10/10 experience. Every time we ordered eggs, they were cooked perfectly and served with a smile. Huge compliments to the staff for their fantastic service!

The apartment was even better than it looked in the pictures. One of the elevators was out of service, which made the other one a bit busier. However, since the hotel wasn’t crowded, it didn’t cause much inconvenience. I really don't have anything to complain about – it was a great choice, and I highly recommend it (especially for pet owners, as our pets were warmly welcomed, and we had no issues at all).

Comfortable room with decent space, LOVED the kitchenette (everything very clean and well serviced, so handy having dishwasher, microwave, etc. and even small hob if needed, plus full sets of cutlery). Bed was comfortable, room temperature controls worked well. Room was well soundproofed so no noise issues despite central location. Shower very good, shower gel smelled very nice. Breakfast was straightforward and quick, with hot and cold drinks, some cereals, some hot food (sausages, bacon, tomato, beans, mushrooms), pancakes, toast, fruit, cheese, etc. You can ask for eggs. Staff all seem pleasant and helpful. All felt really clean. Slept very well.

Not much to complain about. Might have liked more sockets nearer to bed for charging phone/laptop? Socket a bit loose on the wall. Would have been nice to have hash browns (and other hot non-meat options) at breakfast but that's minor.

Excellent location, Less than 10 minutes from Lime Street Station, 2 minutes from Liverpool Central. Everything within easy walking distance and Bold Street just a couple of minutes away with an amazing selection of places to eat. There's a Sainsbury just by Liverpool Central and other places to get food/drink. The staff were great. Friendly, efficient and really helpful when I couldn't find the TV remote. My room was well equipped and spotlessly clean. Cosy bed, plenty of pillows, good lighting, good sized shower.

TV remote was missing when I arrived but that was quickly sorted out by the staff at Reception. That was all. No other problems.

Top location, it’s very central and only 5 min walking from the Lime Street Station, many restaurants and pubs very close to the hotel (just through the train station and you are on Bold Street), lovely and helpful staff anytime you need them. Our room was spacious enough, mattress was on the harder side but that’s exactly how we like it. Sound isolation is literally amazing! There are pubs just across the street where loud music plays almost 24/7 but with closed windows you hear NOTHING of it. Very good air conditioner which regulates room temperature when the windows are closed :) Enough sockets around to charge whatever you need to. In our room the hair dryer was extremely old with only little power, but we got a much better one at the reception, it wasn’t a problem. All in all, pretty good Aparthotel in the city centre, we have nothing critical to complain about.

Floors could be a little bit cleaner, and water pressure in the shower could be stronger, but that’s not a big issue

Staff - We saw Rob on front desk almost every day where he always greeted us with a brilliant welcoming smile. He was superb and really helpful with any questions regarding our room, the aparthotel, other facilities, local haunts, directions for sightseeing especially because he's from Liverpool he has a wealth of knowledge and he'd have a quick chat about our day (if he had time) which was friendly yet professional too. A Gold Star and Thank You to Rob.

The small street outside of the entrance was a bit grubby at times and although I understand this is not the fault of aparthotel it was off putting.

A very comfy room, with plenty of space. The option to store the bed away and have the sofa out was a great feature I made plenty of use of. Fabulous wardrobe storage. Bathroom was really nice, big shower. Location is fantastic, with the windows closed there was virtually no street noise, and for a city centre hotel, I was impressed. Facilities in the room were great. Kitchenette was great. Plenty of drying facilities which was a bonus. Dishwasher was a very welcome surprise too. Lovely spacious room.

Just a few minor things: The hairdryer was definitely on the weaker side, not the best if you've long hair as it gets pretty hot to hold after some time. 'One shower gel does all' is not the vibe, please look into offering actual shampoo and conditioner. Also for the kitchenette possibly look at being able to offer guests stuff like little oil packets or butter to cook with. TVs could do with being updated/fully tuned.

I liked the locality and the welcome on arrival. Any questions were answered with politeness and all staff were friendly and helpful. We used public transport for arrival (by coach) and departure by Lime Street Railway station. It was super handy on both occasions. You could also walk across the alley to the metro and shopping areas!

I couldn't fault the facilities and will definitely stay here if I come back to Liverpool.

Location was great. Laundry facilities in the building were an added bonus, and amenities in the room made it like a home away from home. Most staff encountered were very friendly and helpful e.g. with helping to get luggage up the steps to the lift

Most of the doors in the kitchen were broken or loose, and dishes were dirty in the cupboards. Was dark in the bathroom as a light needed replaced at the mirror. The lifts were very temperamental, both were out of service on the day of departure. Person at desk attempted to charge a £20 fee to check in before 3pm, not noted anywhere on booking.com Also seemed to be people living in some of the apartments, encountered dogs in the corridor and shared areas a few times while there

The property was clean, and well equipped with everything we needed. Very central to everything but we didn’t hear street noise from the hotel. Easy to find, only a 5 minute walk from the station. Staff were friendly and helpful. I would recommend this hotel to people wanting to see Liverpool, only a 10 ,impute walk to the Docks, and 5 minutes to shops, pubs on the doorstep.