The staff were fantastic. Merry on the reception desk definitely lives up to her name, and was extremely helpful both with information about the local area and transportation, and for kindly upgrading my room to a beautiful corner suite. The room was great, clean and comfy and the location is walking distance to restaurants, ferries, bars and shops. The rooftop view from the hotel is worth checking out on the top floor.

The shower pressure was pretty bad, and there weren't many outlets near the bed for chargers. The hotel is old and rooms show their age.

room was spacious

nothing, accommodations fit what we wanted

Breakfast not include but there is coffee at the roof top. Location is great, directly on the fifth avenue, not too far from the trolley lines. You can still feel the 1920 vibes in the hotel looking at the mail box and the elevator. same feeling also in the corridor but the rooms are big, recent and comfy. Microwave, sink and mini fridge.

It can get a bit noisy at night with the homeless yelling for no reason. It would have been great to have a gym or included breakfast.

Staff were very helpful and friendly. Hotel rooms very clean, roomy and comfortable. Don’t let the outside of the Hotel fool you because it’s an older hotel. As soon as you get in room I was very surprised on how clean and roomy the room was. I will stay here again!!!

I only have a comment on the speak easy lounge at the basement was nice. Butt I didn’t like the fact we could not enter through the hotel. We had to walk outside to enter the lounge and that security working the Double doors at the lounge was not pleasant!

We arrived at 11:00 AM and check is at 4:00PM. Not only did they greet us warmly, they checked our luggage for us. Alma at the front desk called us when our rooms were ready 3:30 and much to our delight we were upgraded to a 9th floor junior suite with a beautiful view of the water and the city. We loved the rooftop where we could go in the mornings for fresh coffee and in the evenings before going out. The location was perfect for walking everywhere. We walked to Petco Park for the Billy Joel concert and it was really convenient and we felt totally safe walking home at night.

Friday and Saturday night the partying on 5th avenue was quite loud until around 3:00 AM . It didn't bother us because we were tired from walking all day and pretty much ignored it. Ear plugs might be a good thing to bring with you if noise bothers you, though.

I like the view from my room and the rooftop patio which is relaxing. The location is excellent. It is served by a trolly station just a few minutes walk away. The common area on the top floor provides coffee, tea, and hot water, which is important for a solo traveler like me. Convenient stores, supermarkets, and a variety of restaurants are within reachable distance.

I expected the room cleaning would be finished by noon. But during my stay, there were at least two days that room cleaning was finished late after 3 pm. That is the only thing I think they can improve.

The amount of space in our room was amazing along with how friendly the staff was and will not only come back but will definitely recommend to others.

It’s a nice place, converted from a 100-year-old office building and retaining many original features. Nicely located next to 5th Avenue and the convention center. I had a great time.

If you're looking for more modern design, it might not be for you — for example, the bathrooms lacked showers, and the windows couldn’t be opened.

I loved the staff - I had one lady who was just vibing with her coworker and it was a blessing in every way. We got recommended some places which we did visit .

Sometimes there was a strong odor in the hall way. The shower was a little - old…older? It definitely needs a a little paint to freshen up. The AC/heater would sometimes shock me awake. Nothing some ambient rain sounds couldn’t help :)

Great staff, very helpful and knowledgeable about the city with useful tips - e.g. using the Trolley Bus system. Location excellent for nearby facilities and entertainment - but not too noisy. Rooms and beds very comfortable. Hidden gem of the rooftop area which is lightly used.

Shame there isn't breakfast but I was pointed to a location only a couple of minutes away which served an excellent and good value 'walk-in' breakfast.