Great staff! Helpful, obliging, courteous, couldn't ask for more from nearly everyone I encountered. However, there is NO POOL at this hotel, nor any place to just relax in the sun (garden, fountain, etc.) and that kept it from being an exceptional experience. My room overlooked the roof, there were some faint stains on the rug, and the refrigerator door opened from the wrong side so it was easy to get fingers pinched by the cabinet door latch--an obvious boo-boo so I don't understand why it hasn't been fixed, BUT, it was clean and very comfortable and quiet and the hotel provided me with a tea kettle so I could make tea the old fashioned way. I would absolutely recommend it for business travelers who want a fitness room but not necessarily a pool.

NO POOL!! The hotel made a conscious choice to not use their space for a pool, gardens, fountain, etc. when they renovated it. Fair enough. They want to attract business conferences which is very understandable. But when the Westgate Hotel is just across the street and has a fun area for exercising outside, a nice long pool, and a hot tub, that is where I'll stay and would recommend others who like those amenities also stay.

The room was spacious and extremely comfortable. The bathroom was very nice indeed. Hotel staff go out of their way to know who you are and support your needs at the hotel, not matter how small or large.

The Hotel has little control over this but the downtown area in SD is not as nice as it used to be. I'll leave it at that, but I spent a fair amount of money to stay at a hotel I remembered as extremely nice and comfortable only to be met with a local area that did not make a good impression on us upon arrival.

Beautiful hotel! The staff was so professional and accommodating! The concierge gave us wonderful dining suggestions and help getting around. We really loved our experience and would stay there again!

The neighborhood has a bit of homeless. the location is close to so much including the gas lamp area but the homeless is frustrating.

Alex at the reception area was super helpful with the best accommodations for our stay! We enjoyed our suites very much! Additionally, I was traveling for my birthday, and it was a very pleasant surprise of hers to present a bottle of champagne. The service was excellent and the food in the restaurant very delicious! I would definitely come back and would recommend it to my friends!

Both sinks were clogged, the hotel fixed it very quickly. The noise from the construction site on the opposite side of a street was waking us up around 5:30-6 am.

Cleanliness, staff, classy environment

We were pleased with everything. Renovations are going on but no noise. Windows in rooms are the only thing that need to be updated by being stripped, painted, and be able to open easily.

Beautiful, historic, fabulous staff. The Grant Grill bar and restaurant- both amazing!

Construction noise on road outside our room all night.

The Hotel was very beautiful. My room was super large and super clean. The bathroom was large.The shower was large with excellent water pressure. The staff was great, very attentive. The two concierge were above excellent. They provided enormous amounts of information for the sites around San Diego.

The location was far from a lot of the sites in San Diego.

Staff was pleasant, property was immaculate. Security was good.

Difficult finding entrance. Constantly had to walk the circumference to go in via the parking garage.

The beds are very comfortable! The room was quiet and clean. I appreciated the complimentary water and big towel! We stayed in a room with a wonderful soaking tub. A great respite to cap our vacation.

Had confusion about breakfast being included in the rate I chose when checking in. However, their Manager promptly sorted the issue.

the music in the lobby was incredible. the property itself is absolutely gorgeous. staff were super nice and welcoming.