Clean and comfortable.

I requested an accessible room which I received but the elevator next to the room was out of service. There the room was not very accessible for someone who recently had a knee replacement. I had to stop along the hallway to rest because of this issue. If the hotel knew it was down, why put me in room next to that elevator when I specifically requested an accessible room.

Property was close to where we where meeting family.

Person at desk could not find my reservation. Ended up paying more for room and took the new years room package at additional cost. And when we got to lounge we were told that they didn’t have us listed to be there. So we just went elsewhere to bring in New Year’s Eve. Seams to be a lot of confusion with every step we made there. Some training may be needed !!! Breakfast next morning we were told at 9:30 that doors would be closing soon. So we went to Waffle House across the road so not to make them late to close.

Great location and friendly staff. Rooms exceptionally clean. Loved that I had a place to work out while on a mini vacation for my 1yr old granddaughters pageant. I was in shopping 🛍 heaven because malls and restaurants were 5 minutes of the hotel.

The keys didn't work. Had to keep going to get new keys for room after 2 full days of shopping 🛍. I can't stress enough that there was not enough parking and renovations were also being done and the contractors were taking about 4-5parking spots at one time. Also didn't like that the windows didn't open. I love to get a breeze when I wake up and going to bed.

The Staff was excellent. The Front Desk person, Art, was phenomenal. I had a family emergency and he helped me to figure out things and made my life so much easier. I couldn't Thank him enough. He went above and beyond to help me and my elderly mother. Excellent Customer Service!

The grounds could be kept a little nicer. Rooms should be reviewed periodically. My toilet seat was loose and a light was out in the bathroom. I forgot to tell the front desk. The room isn't very well lit. The bed was a bit worn.

I was visiting for a doctors appointment and it was close and affordable. It also had lots of USB ports and plugins.

It did not have a complimentary breakfast. Also, I booked through Booking and prepayed. When I got there. I was asked for $15 more. It was refunded, but it was still unexpected.

Our stay was absolutely wonderful. The staff made me feel welcome with their friendliness and professionalism. The room was spotless, very comfortable, clean, and quiet.

nothing.

Super clean, helpful staff.

Ac was struggling to cool the room, and it was during some very hot days, but it stayed comfortable. We wished bathroom had an overhead light as the vanity lights make the shower a little dark.

Everyone was very friendly and helpful. Room were very nice and clean. Great location!! Breakfast was delicious. We would definitely stay here again the next time we come to Roanoke.

The property and room were wonderful

The restaurant is terrible and should be closed revisioned and hv a new start over. From top to bottom the first holiday inn restaurant I was disappointed with.

Front desk personnel was very friendly and helpful. Despite being busy, the hotel was quiet.

I wished we had a bigger window. Window in the room was fairly small