The staffs are the most amazing people that I have ever met during my 11 days in South Africa. I remembered them because not only they are helpful, but also making a long-lasting impression on you. During my hike to Lion's Head, we forgot to bring a flashlight, and one guy at the receptionist lent me one!! (I truly apologize, the flashlight got into my suitcase and in Boston right now). But I truly appreciate it and will definitely make up for it)

The beds and the bathroom were not made everyday, it would have been very comforting if the staff clean the bed and bathroom since I am staying for 11 days (They still clean it every 2-3 days, but as it goes on, it was not cleaned during the 8th-11th)

Location & excellent staff

No bar fridge in room and one plug in very inaccessible place!

Great breakfast, loved the family loft room, allows all of us to be together, had partial sea view and Mountain View which we loved. Comfy beds

Aircon very noisy, is the R50 tray fee for room service necessary?

The view from our room. The detail of our room.

The bathroom. It is very cramped and when taking a shower there is water everywhere. From the floor and toiletseat to the walls. There is no extractor fan and the moist sits on the painted walls.

Overall we had a very pleasant stay at the hotel between February 15-18, 2024. After reading some negative comments I was a bit scared, but never noticed anything mentioned in them 😊 We had 2 rooms in the East wing. We didn’t have much problems with loadshedding, as luckily it was mostly at times we were not in the rooms. The rooms looked quite modern (maybe they are after renovation?), bathrooms - clean and modern. Quite a lot of plugs! The rooms were very big, Family room - huge and very comfortable to meet our needs! The shuttle bus to Waterfront was very handy!!! The hotel has a special space/room to enjoy sunsets! I found it to be a great idea 😊 The staff was very friendly and always helpful! Thanks for everything!

I’ve read a lot of very good comments about breakfast, but I was expecting something better (maybe I’m spoilt 😀). Rooms at East wing don’t have views, but at the end it wasn’t much of a problem as we almost didn’t have time to enjoy them out of the window.

The Breakfast was very good, the check in staff were phenomenal i would definitely go again. We enjoyed it so much that we decided to extend with an additional night. The bar service was very good and speedy which i thoroughly enjoy.

The only thing the hotel can work on or upgrade is the aircon in our unit number 710, has no fins, so we were unable to adjust the aircon or move the direction it was blowing. Also i would recommend looking at Netflix or DStv in the future, as during our stay and travel we discovered many places around there are charging the same as your hotel just have those as extras which your hotel does not have.

Beautiful location with Sea and Mountain View.Spacious Loft with kitchenette.Very comfortable stay other than concerns raised.Very professional and friendly staff.Overall we enjoyed our stay!

Missing fridge from kitchenette,delivered promptly on reporting.Picture was not clear on TV,issue resolved promptly by maintenance.Hotel extension crosses through the car park,bit unsightly.Slow flow to bathroom sink,maintenance visited but issue persisted.Shower head loose,maintenance resolved. Load Shedding-no backup equipment/lighting within the extension section of the hotel,fortunately we had torches and phone torches. Foyre leading to the Loft rooms on 5th floor are in poor condition/ripped.

Lovely stay at Premier. The staff are all so helpful and polite. Special mention to Cecelia who went above and beyond. The breakfast was lovely and the chef made our eggs everyday the way the we liked. The location of the hotel is perfect with restaurants and beaches all walking distance.

The hotel gave us the wrong room for the first 5 nights which we found disappointing. However the hotel upgraded us to a suite for our last 4 nights which made up for the mistake.

Breakfast was always a buffet - which provides multiple options and what you like is unlimited

I am a black African, but the menu's and cooking recipes are mostly based on western menu's. is our traditional food not nice? Can't we also offer travellers from other parts of the world the local African food?

To accomodate our religious needs we had requested a room on a low floor. We were told they were unable to give us one so we were going to make due with a fifth floor room and planned on walking the steps on our Sabbath. The office immediately recognized the danger it would be for us and moved us to a room on a lower floor without charging us more.

No complaints.