The calm setting, excellent welcoming staff, the breakfast buffet and the fact that it was 50 metres away from my two Oceans race start point! But the best part was the hotel offered full breakfast as from 3am on both racedays and there were takeaway coffees to warm the chilly morning at the starting pens. For this reason alone I'm never staying anywhere else when I'm in CT!

The need to overhaul the bathrooms and install proper shower cubicles. The old style of shower in the bathtub with a curtain is so 1990s😀

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We went for the ICC T20 World Cup Womens Cricket so this was the perfect location for us! 5 minute wak to the ground. The staff where absolutely amazing went out their way to make us feel welcome and help us with everything. They went above and beyond when it came to taking care of us while we were there. We had an excursion so would have missed breakfast so they packed us a generous bag of food to take with us. This was the perfect place for us and many of our tour company's did come and pick us up from the hotel which was nice as we were just outside Cape Town main city. The hotel management staff and all the other staff members were amazing! Thanks for the amazing service you provided!

Very clean, updated rooms, excellent breakfast, good dinner too. A big shoutout to the front end supervisor, Delnade Esterhuizen, for his amazing help when our flights to Cape Town were canceled three times with the result our room reservation changed at the last minute. Thank you!

Bath faucet was not working. However, when we mentioned the problem, the maintenance team arrived promptly and fixed the problem.

We were in for one night only, choosing to overnight in Cape Town, having flown in late and planning to leave early for the Cederberg. Unbelievably, for an "international" airport, there is nothing in close proximity, and the logical thing to do- head off to the N1 or along the N2- is not something I'd risk late at night. So, off to Newlands we went. The hotel is fine. Big rooms, comfortable beds, decent bathrooms and clean. The breakfast was better than average. Staff were helpful and friendly. It served its purpose admirably, and we departed well rested and well fed.

we liked that when we entered our room there was cups still left there from the previous client southern sun took this matter seriously and sent a bowl of fruits to our room as a gesture this is excellent service from there side to a client.

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The staff is very friendly and made us feel at home,my kids were also catered for in the first floor play area, very safe also!!as for the breakfast buffet it's just exceptional. Definitely it's a place to stay in when I visit Cape Town again!! Lorenzo en Cindy you deserve a winning Trophy 🏆 very friendly guys!!

Nothing I didn't like about the hotel, it's just a five star inside en outside including the cleaning staff that listen to request.

Extra effort made for the two oceans runners (early special buffet breakfasts, special celebration of runners after running with medals, music and archway). Lovely friendly staff. Very comfortable beds. Lovely full breakfast with great complimentary drink options. Excellent location to the start and finish of the two oceans marathon.

An on site gym would have been convenient (although virgin active gym, of which I am a member is really close by). On the Saturday we came in after the marathon after 1pm and the room was not made up yet. The cleaner came in after we had arrived...way too late if you are exhausted and needing to rest. The hot water tap in the basin was not working.

Back up power! Stayed B&B before, but never again with the power cuts. Newlands Sun backup power made my stay a pleasure. Staff very friendly and approachable. Great breakfast. Access to UCT sports science for gym a big bonus.

Room AC noisy, but manager said new units being installed in phases later this year. Dinner experience mixed - toasted sandwich and chips should be easy to get right. Room key cards kept having to be reset by front desk.

The staff was the best. At reception, always helpful and smiling. The guys who managed the conference facility were great. I have lost my laptop and another day a jacket. Both were handed in at reception., which I sincerely appreciate.Security outside was also superb.

A tap in my room that was very hard to close.Just concerned about waste of water.