We adore this hotel because it offers excellent value. The location is ideal, just a short walk from Gateway shopping centre and the beach was a mere 2 minute drive. The room was perfect for our family of three (one adult and two kids), with a spacious bathroom featuring both a separate shower and bathtub. The room was cleaned daily, and we particularly enjoyed the breakfast. However, my niece insists that pancakes should be served every day during holidays and not just on weekends!!! The kids loved the heated pool area!!!

The woman who prepared the eggs could benefit from some customer service training as her demeanor lacked friendliness. Initially, I thought she might have had a bad day on the first day, but even after making an effort to engage in small talk on the second day, I received the same unfriendly treatment. Food should be served with a smile!

From the moment that we checked in, we felt welcome and at home. The front desk ladies that we have dealt with made our day with always being friendly and helpful. Bridget is an absolute star and always has a kind, friendly smile to offer. My toddler loved the open, clean spaces to roam around and play in, and with the staff being friendly, he was more than comfortable to do so. The bar and restaurant was incredibly helpful with some special little requests for bottles for our babies, so we had no hassles to try make plans outside of the hotel. Truly an incredible team and hotel and we would definitely return! Thank you

The hotel is beautiful, it was very clean the room was neat and cozy the bed was comfortable 👌..The buffet dinner and breakfast was something to remember..

When we checked in at 3pm ..We then came down to grab a quick bite before the buffet.. I was quite disappointed because our food took like 50 mins before it arrived .. we ordered chips, strips , calamari, beef strips, and Buffalo wings .. The beef was dry, not worth the money spent , and Buffalo wings were boiled its like they just added a sauce on top ..

The staff were all great, even security. Our room was nice and clean with a big bathroom that had both a shower & a bathtub. The pool area was so nice & quiet and relaxing. They also do room service which for us we got our food delivered to our room soon after ordering it. The hotel is close to basically everything. They have a buffet breakfast every morning until 10:30am. And checkout time is 11am which is very reasonable.

The rooms don't have irons, you have to call reception and request one. The bar fridge is way too small and bottles roll out of it. The food is extremely blend. But I would definitely book with them again.

The team at breakfast was very accommodating of my vegetarian family. Breakfast was just awesome. My kids really loved the heated pools as well. Thank you!!!!

We booked in as a family of 4, but the room only had 2 of everything: bath towels, tea, coffee, etc. When asking for additional items from housekeeping, it took forever for them to come and their attitude was poor as they made it seem like we were going to steal the towels or condiments. We did not appreciate the poor hospitality in this regard. Note that this was the only complaint we had.

The pool was good and the service from the staff I had forgotten some of my stuff but I did get them from the housekeeping team

The access cards really gave me the hard time of which it wasn't working at the lift and why the steps are not accessible I ended up jumping on the wrong floor tying to open the lft I was really not happy and it came to my thought of my safety I jumped on the 2nd floor with hope of getting the steps to get to the 3rd floor I was the they other male and that male started touching me I had found that very uncomfortable and unsafety I was really really not happy

Location,Heated pool,Meals,Cleanliness and Comfort..and the Staff was the best and very Helpful

There was noise in a room opposite us Room 430 we couldn't sleep from 2am but Security tried and finally won around 4am😭😭,the issue of iron and ironing board..i waited until I left on Saturday for the Iron..asked for an extra blanket as well on Friday night..they kept saying they will bring it and never did..I was really not impressed about that. One last this please would you allow adults to use the Swimming area until 22H00??

Everything was amazing even the food was exceptional

One of your staff member that was working on the front dest on Saturday morning is very rude the way she talks to us when we returned the pool towels we didny know that the towels were already signed for the way she spoke to my mother even when she tried to explain she was even raising her voice. I was so disappointed because she is the one who need to help the guest if the need help. Other then her every one was very help full

Rooms were very clean.

The coffee machine should be monitored more often and coffee to be improved as most of the time it was not fully working. If breakfast food can be changed daily, orange juice to be improved, more variety of fresh fruits. If beds can be changed for new ones, if mini fridges can be effective or stronger, they were weak, not operating effectively. The noise next door was terrible.

The staff is supper friendly The concierge service is the best The breakfast was amazing My family and myself enjoyed It was my children's first time in a hotel they loved it You know what they say when your children are happy you are also happy. I loved the preheated pool and blue light that was a show stopper for the kids

We booked a room for 3 people but we only had 2 bars of soap and the shower gel. The sugar and milk as well. However we were able to call reception. They would gladly bring it up.