The location is perfect and the hotel room was beautiful

In the room they do not provide champagne glasses even when you request one they refused and said you can only get it if you buying from them. The service level when it comes to maintenance, house keeping and restaurant needs a lot of improvement. You have to call them more than twice to get someone to come up to your room. At some point there was no water to flush the toilet. Had to drive out to buy ice Because they couldn’t bring it to my room since l had no cash, requested that the charge be put on the room they refused. Who still carries cash? A lot was not right compare to most hotels l have stayed at.

The b3d was very comfortable. The lady who helped me at the reception maked sure I get king size bed.i loved that an she was so friendly. I felt welcome at the reception

The gala dinner food. I kinda felt dissapointed I felt okare it was just easy an salty Or maybe is the food the host choose .it was dry rice.potatoes were burned. I like my salad with olives,they were not available. But 2025 I am coming for the weekend I want to taste different food.

No hot water for 2 days

Good location,

SECURITY Although locking my room door, I was awakened by a staff member at 02h10am who entered my room. I strongly recommend that NIGHT LATCHES with a CHAIN be fitted to their rooms. HOUSEKEEPING I am still baffled as to how HOUSEKEEPING could fit WET linen on my bed.. very disappointed.

Good reception from staff. Very good location and cleanliness. Great food and drinks at the restaurant. They make clients life easy

The people in the front desk was very helpful and friendly. The location is good. Room relatively small if more than 2 are in the room but good for 1 person. Nice comfortable bed

The breakfast for the first day was very disappointing as you don’t get what you asked for, no butter, no jam and even no egg. There is also not so much choices for breakfast. So not value for money. Pillows cases in the room are dirty, you can see stains on all pillows which is not very inviting especially when you know you are going to sleep on it. First night the room was next to the emergency exit. Lot of noises and make it very uncomfortable to sleep. I then requested a change which was accommodated. So I had better experience the 2nd night.

Modern finishes, hotel smells amazing, everything is clean, sockets work well, staff is very responsive to requests, the hourly shuttle is very convenient, it is near the mall, daily housekeeping. The property facilities are just amazing.

The fridge wasn’t working properly. Some of my food went bad but besides that everything was great.

The breakfast was great! The service at Kashew restaurant is a solid 9/10. We ordered dinner at 6pm and asked for the food to be delivered to our room at 8pm and they did just that! The food was nice, ambience, the staff was friendly, the guests too, the location is great! Stayed at room 442, the view was perfect, the bed was so comfortable and spacious, the toiletries, the room has aircon, hairdryer, iron and board.

The cleaning services didn’t attend our room, we had to use yesterday’s towels, and make up our own bed. Ran out of hot beverage supplies and bottled water as well as toilet paper. The TV channels are limited and mostly it’s soccer channels, the mini bar fridge is not as cold as it should be. But either than that, we really had a lovely stay!

The Reception,Judith Tried Her Best To Make Sure That We Comfortable,Thank You. Housekeeping Ladies Are Such Amazing People With Excellent Customer Service

A Day Before Me And My Friend Requested An Early Check-in Should It Be Available And We Were Advised That We Had To Pay A Certain Fee In Order For Our Request To Be Granted,This Caught Us By Surprise Because It Was Never Communicated Especially Considering We’ve Been To The Premises Before,Furthermore We Then Opted To Check In At 2pm(Normal Time) And Our Room Was Still Not Ready😩So We Had To Wait Close To 30mins To Be Allocated The Room.

Location, very friendly staff, good food, a hospitable place

The noise on the hallway from other residents regardless of what time it is. Even worse there are echoes in the hallways even from closing doors. They will wake you at wee hours of the morning with their noise. Housekeeping staff also need to tone down their voices when working.