Location very convenient for movement around town, close to the Gautrain station, staff very polite, friendly and helpful, breakfast and food is great. The room and bed was very comfortable, kudos to the housekeeping team for cleanliness. If in Pretoria again, I would definitely stay again. And would recommend it.

(1) The Airport shuttle service let me down, I didn't get picked up as per booking request; and then on checking out the booking wasn't there - thankfully the staff on duty were helpful in resolving this. (2) A reminder to guests to maintain noise levels down in the corridors.

the facilities are excellent .

the fact that it is right opposite a very noisy entertainment venue , News Cafe . I could only get some sleep after 1 am when the closed . The hotel’s windows does not help much to keep noise levels out , even people walking past and talking could be clearly heard from inside your room .

I checked-in on my birthday and the beautiful ladies at the front desk (Tshegofatso and Sibongile) organised with the chef to bring me a slice of cake in my room ( such a thoughtful gesture 🥺♥️🤭). The hotel is easy to locate with all amenities in good condition, housekeeping is always ready to be of service (the property is CLEAN ) & there's a gated parking for those that are driving. The menu of the restaurant located on ground floor can be accessible on the TV in your room on the IN-DINING Menu, and for those who prefer eating outside, the hotel is located near tons of food joints including Ocean Basket, Wimpy, Chicken Licken,Nandos, Mochachos, etc. In a nutshell, Protea Hotel has become my home away from home; Booking.com is my witness😄 BOOK YOUR STAY ALREADY!!!!

I didn't like the fact that I had to go back home, that's it.

The food was great plus the stuff was very nice to us thank you 😘

The room was a bit small and the carpet was a bit dirty but it's okay

Location is great and staff service is excellent. Hospitality was awesome

Noise from the students who were going up and down the corridors. Not sure if they were all booked or maybe you need to have Security mending the entrance

Room - very comfortable bed and sanitary accessories - exceptionally clean linen and towels. Breakfast - good breakfast and flexible serving time

Restaurant menu - the technology of bar code scanning assumes all travelers are up-to date technologically. Staff should be told to be helpful and offer alternatives where a customer is not able to scan the menu instead of letting them dine out and miss out on this nice restaurant. I was forced to eat out on the first day (after 26 hours of flying!) because the staff available did not offer any alternatives when my phone failed to scan. On the second night, the staff available offered to assist when my phone still failed to scan, he offered to use his phone to get the menu and place my order.

I loved the kindness I received from Matshidiso. She was very attentive and clear, she gave complete information to all my questions and made many helpful suggestions. Before I travelled, I had questions, and she's the one who took the call I made to inquire. One would say I was technically not yet a guest, but we chatted like I'd already paid for my room. I haven't received such beautiful service before. She's clearly a feather in hotel@hatfield's cap, and I commend her for that. At the hotel, Kabelo, who was in charge of the shuttle, was also very friendly yet respectful: that's a rare combination in todays service industry. Hotel@hatfield is one place I'd recommend without a second thought, even if I was basing only on these two staff members. That said, the facilities were very efficient, the room and bathroom were very clean, well maintained and well lit. The staff was efficient and helpful, and I genuinely received great value for money, including a room upgrade! Bravo hotel@hatfield, keep it up, and you're going places!

I can't think of anything

I had to call the hotel before I travelled. I loved how clear and kind Matshizolo was when she took the call. She answered all my questions and set all my worries to rest! She was even kinder in person throughout my stay at the hotel. She's the embodiment of the beautiful service I received at hotel@hatfield. My other appreciation was Kabelo, who was in charge of the shuttle service. He was very friendly, respectful, and informative. My experience with these two human beings would bring me back to stay at hotel@hatfield again. The hotel itself is clean and well maintained. The WiFi was super dependable. The photos I saw online didn't lie at all. I'd definitely recommend this hotel to anyone!

I can't think of anything I didn't like

The bad was very comfortable but the internet in that specific room (218) was very poor and affected the business meetings that I had while I was there, that's why I had to change the room on Sunday and was a much better experience.

The internet connection was very, very, very poor and caused me a lot of issues while I stayed in that room (218). Also, please use a UPS so that there is no need for guests to lose internet connection due to power failed as a result of the national load shading.

The size of the room and bathroom. The staff was very friendly and welcoming. The buffet style breakfast was also a plus. The location of the hotel and close proximity to amenities is the best part.

Room service comes at the most random times, was disturbed twice late in the afternoon because they needed to clean. A time must be set and given to guests so that we can vacate the room well in time. The TV signal was not connecting for most channels because of how the cable is connected. Not enough sugars were given for a room that houses two guests. Not enough sitting space for two guests to sit and eat or relax in their room. The provision of one chair and one sofa without a table wasn’t a good thing.