It was a very last min booking, they got the room ready and extra bed. Just the TV's, phones and internet hardly worked. And they have their version of bottled water in the room and it doesn't fit in the fridge. I prefer seal water. Just the shower in the suite was extremely slippery and hard to get in and out. Rather make it a decent shower.

The bar/restaurant service. The sad part is the food tasted soo nice and the staff did try and help but the kitchen is SUPER slow. even a simple toasted chicken may took over an hour and they weren't busy we were the only ones with an order. The road noise is one thing but there is pub or something that had party till way into 2am. The aircons are super noisy

There was no loadshedding for the entire stay. When I ask the people there they say never was there a loadshedding. I think I made a good choice. Receptionist Florina was exceptional from the start of my bookings to the day we left she even assisted us with our luggage to take it out when the porter was busy. She also showed us where to take some memory photos at the hotel. And one male Receptionist was very welcoming. When you need assistance they respond promptly That was for me excellent service. If few things that I have mentioned could be attended to that the hotel could go to five star.

The rooms were cleaned by the time we arrived no matter that I phoned and told the receptionist at which time we would arrive. I also found that the cleaners don't clean to perfection which i had to overlook. There were places where you could see that they were not touched. The maintenance is not done. The patio door towards the bathroom could not open the other side is not operating at all at Room 415. The same room and room 413 headlamps are not functioning only one side of the head board is working the other side for both head board are not working for both rooms. I don't understand that highly esteemed people go there but don't comment about service that is not up to standard.

everything except the ladies at the reception.

The receptionist not good. The one receptionist has no hospitality skill, she has been very disrespectful on two different occasions. She has no courtesy and no respectful approach, she thinks I am her classmate. She has no ethics whatsoever. Many business people do not understand the value of the front desk. A Receptionist can turn a customer into a returning clients or into one that never recommends them. NB: I have learned that discount on Booking.com is no discount at all. The property normal rate including breakfast is same as booking.com discounted rate if you should pay for your own breakfast. So that’s no discount and should be rightly done. I am not stupid!

The property was clean, comfortable and providing delicious breakfast. Really it is a good place to be.

There are Two Things I did like 1. Lack of availability of hot water in our bathroom 2. Lack of control and monitoring of noisemakers (some of the guests that are under the influence of alcohol) and that result to restlessness.

The breakfast was truly outstanding, with a delightful array of options to choose from, satisfying even the most discerning palate. The location, located in the heart of the city, provided a charming ambiance that enhanced the dining experience. Overall, it was a delightful start to the day that left a lasting impression.

N/A

Clean hotel with good service and excellent wi-fi. The white wine offer was great for a summer nights in the yard.

The breakfast. However it might be more of my usual food for breakfast and what was offered. The quality of the food was OK.

The hotel room was clean and the bed was comfortable.

The intrusive nature of the waiters during our breakfast as they were super quick to remove used dishes from our tables every time we finished a meal. My wife and I found this conduct to be disgusting to say the least.

I loved the dinner. The rump steak was to die for. It was amazing.

Didn't like the way they make one wIt during breakfast. They should improve on their buffet. Customers should not have to tell the patrons that a certain bread, cheese or bacon is finished and even the plates. They should improve there.

Proximity of my room with the conference room. Excellent!!! The friendliness and support from the staff. Superb. Shuttle service tops!

Tray charge for room service and dark walkways at night were not good for me

The staff is very friendly The room was spacious

•There is no fridge in the room •There is a noise from outside (i assume from aircon) which takes a while for one to get used to. Should you wake up at night then it makes it to instantly go back to sleep