Location was perfect. Directly In front of a metro station that is on a perfect line (green line and goes through most touristic places) and it’s located next to Myeongdong which is perfect for night market and shopping and as well the hotel is directly connected to Lotte Mall which was very convenient. We had an issue with our airport transport on the first day and our luggage were dropped at the wrong hotel, we didn’t even need to communicate with the chauffeur company, the hotel took care of it and it arrived in minutes.

We had issues with the AC as we love our rooms to be cold and the elevators would take time sometimes especially during rush hours.

I stayed at one of the Lotte Hotel chain locations near Myeongdong in February 2025. Arriving late at night, I was warmly welcomed by the friendly staff in a grand lobby, which made for a great first impression. However, the room was small, and the low ceilings in both the hallway and room made the space feel cramped. What truly made this stay memorable was the exceptional staff. Young, enthusiastic, and genuinely kind, they went above and beyond, especially in assisting our senior member with thoughtful care. Their attentiveness and warmth made all the difference. While the hotel’s facilities fell short of expectations, the staff’s hospitality more than made up for it. Their professionalism and kindness transformed an otherwise average stay into something special, earning this hotel a full 5-star rating.

The room size.

The location was a perfect distance to all our visit sights. The subway entrance is a short distance to the hotel and it was so easy getting to other location. The room was amazing. I loved everything about the room we stayed. The bathroom, the view, and the modern look of our room is amazing. Even in the staff was kind and the service is an A++. When I visit South Korea again, I will be staying here again.

There is a food court and a grocery in the lower level of the hotel. I wish they were open earlier than their usual time but I love their food court and the grocery was easy to go to when we needed a snack.

I came back a week later and really appreciated that they kept my luggage in storage for us. They kindly upgraded our room again which really worked out as after having the upgraded room during first stay, it would have been sad to have a smaller room for our second stay. *Please read my first review for all my highlights

I felt the service during my second stay wasn't as great as my first stay. During check in I think there was a difficult customer which affected their mood, understandably, but it did feel like we were an afterthought, we even had to drag our own suitcase compared to the room. We don't mind doing this but they did help us during our first visit. The housekeeping team were great and really friendly - I don't know if it was because we came back to the room throughout the day so we may have disrupted their schedule. But just surprised the room wasn't cleaned before us coming back around 2pm the first time.

We loved the room, particularly the bathroom as well as the location. Everything was easy to get to and back from.

The option to have our own food at the hotel. As the hotel food is expensive it meant having to go out for every meal which was not always ideal for a week long stay.

Location!!

I absolutely love everything about this home away from home. Lotte Hotel Seoul is my absolute favorite hotel with so many amenities under one roof. The house keeping staff is impeccable and even thoughtful enough to put additional anti-slip pads next to each side of the bed so guests don't slip! That's exactly what happened to my elderly mother at another hotel and she wound up in the ER. Can't say enough how much I appreciate those details from Lotte. I would live at this hotel if I could!!!

My stay was too short at the hotel!

The room was very comfortable and had a nice view onto the street. It was a good-sized room so we could both open our suitcases. The bed was amazing and the shower pressure was great. The location was useful for exploring Seoul. We loved the frozen waterfall near the lift area and the hotel itself was beautiful. Luna was so wonderful helping us to get a taxi early in the morning when we checked out!

Overall the staff were not very friendly and we didn’t feel very welcome in the hotel as people who aren’t super fancy. The bath/shower was extremely difficult to get in and out of.

The hotel was a great choice for our first time visit to Seoul as it was in a strategic location. I loved how it was connected to the Lotte Department Store and as well as the subway! The Staff were absolutely friendly and helpful. Breakfast was also a nice experience with lots of varieties.

The bathtub was the only thing that in my opinion needs to be removed and replaced with standing shower for convenience

Great location, easy to access all areas close by, modern look, luxury area for families. Best beds ever