Our stay could not have been better - the rooms and facilities were excellent. The gym and sauna were exceptional and a real highlight for our short stay. However the staff were the real differentiator - the reception and porter team (it seems unfair to call such professional and helpful people porters but I don’t have another word!) were so kind and did their absolute best to assist us. I also spoke with the concierge to assist with mailing a package and with customer service to arrange luggage storage during a day trip and I could not have had a better experience. The team were exceptional in every way!

Elegant place to stay, not perfect. Central location but with some limitations— see below. Bathrooms are nice and modern even if small and have no bathtubs.

1- Every weekend there are political demonstrations on the street of the hotel. They are loud and noisy. It is a hassle to navigate, especially if you’re coming by car from another part of town it can take you as much as 10 minutes to cover 1 mile. There are other hotel options nearby that avoid this inconvenience at a lesser cost 2- For the price, the hotel does not offer a true five star service. 3- Service is efficient but not very warm. 4- I expected a more cosmopolitan approach to the hotel (e.g. food, service) but during my stay 95% of the guests were locals 5- Small rooms in a trapezoidal shape with very odd decorative choices that encumber movement. See picture below.

the location, cleanliness , the team

not providing a Muslim Food in the in room dining menu

The hotel location is simply amazing, the 6701 coach from incheon airport drops you off right at the hotel. Transportation links (metro) are literally on the doorstep. Rooms are spacious compared to most, above all the hotel staff was my favourite went above and beyond for me, all of them spoke VERY good english so any inquiry i had was easily understood.

Korea is know for its protests and with the location being at city hall, many of the huge gatherings take place near the hotel. luckily they are well organised and end at about 7pm. So if you like to sleep in during the day it might bother you

I had wonderful experience, also that area is my early, young life place with a los of memories. I really happy to see that area have a lots of improvement. When I visited korea ,always stayed with families place. This time I wanted to stayed alone to see and feel about seoul. so far I'm happy 😊

So, noisy! I had headaches few times doing a this visit . They shouting, after shouting, on and on never ending with all day. It was so sad 😥 !!!

Check in seemless, facilities great, staff helpful, location superb

The gym is great but in another building.

Great location, staffs are very helpful and polite, also good looking

The shower flow is weak.

Location is great, with access to the subway right outside. It's opposite a park which had family activities on the weekend. The room was very clean and spacious and the hotel staff were extremely friendly and helpful.

It was a little disappointing that the TV did not have any smart features or access to Netflix, screensharing, etc. After being out all day, it would have been nice to unwind with some watching in English or of my choice.

The staff were extremely helpful before we arrived, answering any questions promptly and provided helpful information on what to do in Seoul for our first visit. Upon arrival there was an amazing Christmas display which really set the mood for our stay. Check in was easy and the staff helpful after a long flight. The room was lovely and provided us with more space than expected and allowed us to be very comfortable during our stay. Breakfast was great with ample variety and choice daily. Location was a highlight, overlooking Seoul City Hall and Deoksugung Palace. Namdaemun Market and Myeongdong were a 5-minute walk away. Excellent amenities at the hotel with the flower shop providing amazing Christmas decorations (at time of stay) and the Boulangerie - a delicious bakery. Overall a great introduction to Seoul from an excellent hotel

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The location of the hotel was very good - very well connected area with public transportation. Also walking distance to many restaurants and several tourist sites. The hotel felt very clean, the staff was kind, and there are good facilities. The breakfast buffet and lunch buffet were very delicious and had many options. Gym and pool were across the street, but easy to get to.

Given the high cost of room rates, I believe hotel guests shouldn't have to pay so much for breakfast or lunch buffets. Also they should offer coffee for free. Also it shouldn't cost $60 an hour to use a room in the business center just to be able to sit and do some work at a table.