Excellent location (supermarket opposite the hotel, close to the beach) Great facilities - shops, hair dressers and nail salon inside, massage too, and customer care is exceptional (multiple daily activities for kids and adults alike) Clean Kind, welcoming and proactive staff

The showers in the courtesy shower room are 2 extremely confined small cubicles, which are not accessible to those with mobility limitations & of bigger size.

We were a big family group travelling together from Ireland (6 teenagers and 8 adults). Rooms: My husband and I booked a Suite for ourselves (HIGHLY RECOMMEND IT), we had a mini fridge, a huge balcony with ocean and mountain views, a big jacuzzi/hobtub, lots of space and storage space, #amazing. All the other rooms were also very big, clean and comfortable. Location: The hotel's location was perfect (close to the beach, stores, 4 different malls, restaurants and bars); Hotel in general: most of the staff is very VERY nice and always helpful (I could count like only 3 not nice ones from a bunch of 50); meals are buffet style which is perfect as you can serve yourself as many times as you want and they change a few things every day; the hotel has different activities for kids and adults every day; you get free pool towels for your whole stay;the hotel has a whole area for kids with a mini arcade, a spa, a shop (very reasonable prices), 5 pools (2 for kids, 2 just for adults, 1 general pool) and a hair salon. I highly recommend getting the half board package as it gives you the breakfast and 1 other meal (lunch or dinner) otherwise lunch per person its 22 euro and for dinner 25 euro, no drinks included (but you can find great restaurants around for way less than that).

Nothing really major, just a few things to improve: The food at the pool bar is not nice at all; they have fresh real fruit for the buffet but not for any cocktails (this is all around Tenerife, not just at the hotel, but would be nice for the hotel to make an easy effort to change this as they HAVE real fresh fruit available); the pillows are not comfy (this was a general feeling from the whole group).

Love this hotel! The rooftop is adults only with gorgeous views & plunge pools - it’s such a lovely place to relax. The buffet breakfast is amazing - such a lot of high quality choice. The rooms are super clean & comfy too.

They start doing kids entertainment by the downstairs pool in the evenings - not much fun if your balcony faces that way & you have to listen to Baby Shark being mimed to by a guy in a cow costume…

Although a little dated in appearance, rooms were comfortable and spotless. Lucky enough to have 4th floor sunny side.

Room believes being renovated so a little noisy when they were working.

The hotel and rooms was clean and well laid out. It has a lot of amenities such as a salon, little food shop, gym, swimming pools, bars, games area and even a jewellery shop! Baby pool was nice and warm. Lots of events for children. Good place to stay for kids. We tried the breakfast, lunch and dinner buffets and they were all really nice, especially the desserts! Don't expect lots of changes in menus though, but it's all nice.

We were given a tatty cot to put our baby in which was a bit disappointing but not terrible. Also, there they have entertainment in the evening in their courtyard and it goes on late into the evening/night and is very loud. If you have children that you want to sleep early then make sure to ask for a room far away from the entrance of the hotel.

There are more than 3 pools - 2 adults only on the rooftop and also a nudist part. Quality of food at the buffet was good majority of the time. Staff very polite and helpful. Free access to the gym with water and towels. Shows and events were good and well planned.

The room was not very clean when we arrived. However staff cleaned it and gave us a complementary treat to apologize. The pools on the rooftop were not always cleaned very well. WIFI on room 1156 does not work very well unfortunately. No instructions on how to find gym, spa, elevators for rooftop etc. 2 separate beds in the room put together - it was not comfy.

The food was delicious, lots of fresh fish, lots of choice. Lots of pools, very clean everywhere. The staff were on it with drinks out front, always there to clear tables, put out coasters. Amazing mini fridge, got free champagne and a Toblerone

Our shower tap didn't turn off whilst the shower was on and it was thundering down, that was room 248. The room towels are quite small and the body soap smelt a bit funky.

Having stayed here several times before we knew what to expect and were not disappointed. The hotel is always kept immaculate, staff are always cleaning and the rooms are always well maintained and have very comfy beds. Reception Staff are friendly and helpful, the process is smooth and easy to complete and always prompt. We had paid for All Inclusive and there is always a wide choice of options, some a little strange (brussel sprouts for breakfast!) However, you will not go hungry here. Staff around the Hotel are generally very friendly too, so long as you make an effort with them which they appreciate. Good pools and you can always catch the sun here at any time of the day, although in busier periods you may need to be up earlier to get a sunbed - like most hotels in the Summer Holidays!

The Hotel has areas that could do with a little freshening up, like the back wall by the childrens play area / pool. Also, i peak times, there needs to be more thought going into the outside seating for the evening entertainment by the pool bar as it was very hectic and busy there.

The location is ideal for restaurants, bars and walks along the promenade between Fanabe and Las Americas. The bar areas are nice and well attended with adequate staff numbers. Staff are all very pleasant and polite. Rooms are cleaned everyday and the shower is very powerful.

We booked all inclusive but there was a charge for some items and premium drinks. This was a surprise and had been implemented after our booking was made. The food was the same and not very inspiring or exciting. If I was going again I'd book Bed and Breakfast as there is so many better options outside the hotel.

The staff are very professional and kind mannered. Also, the staff seem very down-to-earth and nothing seems a problem to deal with. The dinner buffet is great, better than some 5 star hotels. Half board is a great option, esp. with fussy children. My son loved the fresh pineapple and pomegranate. The location is good They have a kids' pool. Exceptional value for money!

The rooms are very dated and need modernising. Could have better toiletries in the rooms, the scent is important. The shower gel doesn't look appealing to use. No coffee / tea making facilities in the room