Selection in breakfast buffet on Christmas Day and staff kindly provided coconut milk on request, heated family pool with entertainment options for the kids, terrace with sea view, the hotel accepts pets (they could even go inside the bag next to the main pool), free parking - both underground and overground

No entertainment on Christmas evening, very poor quality dinner buffet on Christmas Eve ; barbecue for lunch on Christmas day was not cooked, ants in the room, no utensils in the room, cold water in the main pool therefore the family pool was packed, the closest supermarket (small) was 10-15min walk

The hotel is spotless, always staff cleaning. The sun loungers were cleaned one morning. Gardens are immaculate. Pools clean. Probably the cleanest Hotel I've stayed in. Was built in 2019 so new. Good sound proofing on the balcony door. Could hear next door still. Bed comfy. Free daily bus to Playa da americas. Was upgraded to sea view, huge room and large balcony

Pool drinks were weak. Couldn't see any water dispensers anywhere around the property this would have been nice. Buffet quite repetitive, our last day we checked out at 12pm and was getting picked up at 3.30 in the morning I could've booked a lunch time slot in the buffet but when I tried to book this after 12pm on the app it said I couldn't so I spoke to reception and she said only breakfast was included on last day yet I was able to book it on the app before 12. Was told when we checked in that on half board we'd get 1 drink with our meal yet when we checked out we were charged for all our meal drinks. Not much to do outside the hotel, would be nice to have a local shop or onside shop that sells souvenirs etc

Beautiful design, everything was in great shape, fairly new. Nice friendly staff, gorgeous infinity pool. The location is very good, many high-end hotels in the area and restaurants. It is a touristic part of the island. Breakfast and dinner were amazing, good food and a large variety to choose from.

I didn't get a sea view room, but I got nice views of the Hard Rock hotel pool across the road. Unfortunately the Hard Rock hotel is very loud, they play music from 11AM till 11PM and you can hear it in the room even with the windows closed. The sound insulation from the hallway or outside is not very good, but manageable. What was not manageable was that on the day we arrived, Hard Rock hotel had a masive pool party and you could even feel the base of the music inside the room with the windows closed. I just arrived after a 24 hour journey and couldn't sleep until 9PM when it finished. This was a one time thing so maybe I was unlucky. Probably not such a big problem if you get a room on the other side of the hotel, but it was full and they couldn't change my room.

it was our second time in this hotel, and we may return in the future) The area is well planned, with areas for families with kids, water slides, lids club, then standard pool area, then adults only area with separate pools for each zone. The staff is very nice and friendly, the rooms are great, the food in the buffet restaurant is of good quality. I liked that it is further away from the busier tourist areas, you can stroll along the sea or jog in the morning. Taxi to Del Duque sandy beach costs 12-15 euros and 10 min long. I wouldn’t mind a small shop in the hotel with toiletries though. Mid August was the peak of season and the hotel was packed, some shortage of sun-beds and a bit of queue to breakfast, but we had a great stay.

Rooftop Suite Pools Views Proximity to the sea

As a 5 star hotel there were interactions with staff that didn’t feel 5 star. I asked for glasses to our suite, I was told no and to go and get them myself at the bar. I asked for a bucket of ice and some of the bar men were a bit snappy that I asked for a bucket of ice. I am in a rooftop suite I want to enjoy drinks with friends on the roof terrace I’m not sure why this was a problem. Check in/check out process is not clear, you could be there one hour waiting on the sofa and people who only arrive to reception jump in and skip ahead of you. Whole process is confusing Quality of certain foods at breakfast could be better

Room was spacious. Food was pretty good.

The AC was not cooling the room. we went on All Inclusive and we found out they had a Privilege All Included if you can believe it, with their own pool, bar and restaurant. There are to many kids and they scream all day, at the buffet they touch the food when left unsupervised. The hotel ran out of towels at 11am.

Magnificent hotel, a true 5 stars in all aspects. Large room, everything spotless clean, beautifully decorated and extremely comfortable (beds were fantastic), bathroom superb, enormous shower, all new, shining and beautiful. The best hotel we ever stayed regarding children facilities. All the staff of the hotel (from cleaning lady to restaurant staff) was adorable to children, you can see and feel that children are welcome and loved here. "Daisy Club" on site has each day from morning until 5pm plenty of nice activities for the little ones and in the evening they also have specific activities (animation, dancing, shows etc), which are excellent - children were thrilled. The animators were absolutely great with children. Such a nice atmosphere of joy and fun every evening. The water park and pool for children - marvelous. As well as the other 2 pools. We had half board at the restaurant and it was exquisite, huge variety and excellent quality, impeccable service. Honestly, I could go on and on and still I wouldn't praise enough this hotel. It is simply fabulous, especially for families with children ! We will return here every year with our family, we were delighted in all aspects.

Everything was beyond perfect!

we were allocated a room with partially sea view, which was amazing. Although the room was opposite Hard Rock hotel however it seems they only have open air program at weekends(we arrived on Sunday and left on Wed) and the balcony door was well-sound proof, so I didn’t have problem with the music despite I am a light sleeper. the hotel is spotless clean, with daily room service, we always have our breakfast in the canteen with fantastic sea view and breeze… all the staffs were quite friendly always willing to assist, providing extra pillows in the room and arrange taxi in short notice etc. we spent some time in the infinity pool during sunset, which was unforgettable experience, soaking yourself in the sun-warmed water and watching the sunset… will definitely go back again… there is a nice restaurant called Punta Paraiso cooks the best paella in the world just a few min walk.

the hotel is on the other side of the shopping area, I mean you will have to go around almost half of the hotel, then go downhill with stairs again claim up the hill again in order to get to the supermarket, which was bit exhausting.

- Great location of the hotel with beautiful promenade and nature. - Comfortable beds. - Comfortable shower. - Fresh fish every day.

- Only half a liter of water per day per person available in the room. This is not enough in such a hot climate. - Slow internet connection. - Cocktails at the bar are very average. - Not big variety of food. But in general the food was good.

We had a swim up room which meant we had privacy while enjoying the pool, the rooms were very spacious and the beds were super comfortable. Mini fridge in the room stocked with snacks, soft drinks and beer. All the staff at this hotel were very friendly and very efficient, we never had to wait for a table at meal times and when we sat down at the bar we was always served straight away, amazing customer service.

The mini bar in the room could have been replenished every day instead of every other day, we was all inclusive so I think a full mini bar daily would have been better