The staff were very professional and friendly The grounds were beautiful and spotless.

Our room 272 was disappointing, I would not regard it as a sea view considering what we paid for it. I also didn't think changing us a daily rate to use the safe was necessary. Either add it to the room rate or don't charge, its not as if it costs you anything for us to use it. A better wine selection in the bar would be good.

Food buffets for half board- breakfast and dinner were amazing- so many different types of food and very tasty. Friendly staff. Lots of different pools and great entertainment for children. Nice piano bar where live music was played.

Could have had more sun parasols by the loungers next to the pool but in the end we tended to go inside when it was really hot so less of a problem. Would have been ideal to have air conditioning in the gym and a rowing machine but otherwise perfectly adequate gym with static bikes, running machine, cross trainer and some weights.

size of it

no coffee or tea in room being a high rate hotel. swimming pools not heated

This was our first visit to Tenerife and couldn't have picked a better hotel. The hotel is beautifully designed and well maintained. There were enough pools and activities for the kids to enjoy while we rested and soaked in the sun. We went for half board and were very impressed with the spread which kept on changing everyday. The pool tables, table tennis table and small arcade room are nice touches. The staff at the reception were very helpful and always attended to you with a smile. The waiting staff at the restaurant were good and had a few superstars like Julian Peres and Bryan who went above and beyond to deliver a good service. Their manager a person called Alberto who stands at the entrance to the restaurant however was not a pleasant character. Let's just say he acts like someone who has lost interest in the job and does not care about customers. You realize that it just takes one person to spoil your stay but luckily his staff came to the rescue.

The staff were consistently excellent whenever we had any interaction with them. It is clear that customer satisfaction is top of everyone's priorities, and it shows! The hotel overall is a top quality place to stay and I'd definitely recommend it and return again.

Some of the rooms are a bit tired, but still of good quality and there is already a renewal programme underway. Aircon in our room was not great and struggled to cool the room. It leaked on the last night, but was repaired in less than 15 minutes and worked as expected after that, cooling the room well.

Good food, good facilities especially the entertainment and beauty department Reception staff were very helpful and friendly.

We had a partial sea view as requested but the room looked directly onto a rough ground area with diggers on it. Disappointed for the extra cost of the room. Also my sons had a double bed instead of two single beds but were moved to a different room on day 2 as requested. Some staff in the restaurant were unhelpful and unfriendly in the hotel. One day we were told not to sit on a table for five as we were four but then the table did not get used. This was a bit uncomfortable.

The heated infinity pool was great as were all the other pools, no problem getting sun lounger’s, breakfast was of good quality and variety was great also, I didn’t have any evening meals as we like to go out and sample the atmosphere of the island, staff were very friendly and helpful, I would definitely go back again.

I’m from Dublin and the price of alcohol can be expensive at home, so I did buy a Jack Daniel’s and coke and a Havana Club 7 and coke ( both of the coke’s were just a dash of coke not bottled coke) anyway the I thought it was a bit expensive totally €23, it’s cheaper in most establishments in expensive Dublin

The lobby and piano bar were great to relax as v spacious. Great evening entertainment in the piano bar. Infinity pool was anazing. Plenty of seating and toilet facilities near pool. Great animation team. Belinda near reception car hire desk great for excursions. Restaurant tables outside nice atmosphere. Great food choices.and lovely waiting staff v attentive Sara, Elizabeth, Magby. Fridge in room and great english channels.

No kettle in room. Reception not great at giving directions.

The hotel is in excellent location, good quality. The staff is amazingly friendly. We stayed in a better room with a view - it met our expectations.

The food quality was disappointing - they have such a variety, but do not know how to cook properly. Although breakfast meniu was always the same, it was the best meal from all others. Lots of mosquitoes - weren’t prepared for that.

Lovely hotel and gardens and lots of pools and sun beds, with a heated infinity pool on the front overlooking the sea and promenade. Lovely food.

1) The room has air con, but I need it to be about 18 to 20 degrees C to sleep in. But the air con must have a minimum temperature of over 20, as it just would not get cold enough for me so it was a bit uncomfortable to sleep 2) I wanted to upgrade to privilege but they would not do it. Make sure to read about Privilege on their website first. But it was still great as a Standard room a anyway.