The hotel is priced at mid/upper levels and achieved expectations for the price. The staff experienced and regular for the ski season and ready to answer any queries, polite and helped deliver the charm of the hotel. The buffet style food was satisfactory and met expectations. Bar prices good value for money. The car underground garage was convenient and priced well. The ski lockers helped organise day to day family skiing. The walk to the main chairlift (Al Andalus) took about 5/10 minutes depending upon children speed though a few flights of stairs of note. The hotel was charming and bedrooms satisfactory and met our expectations. We enjoyed our stay.

Nothing to suggest versus the price, met expectations.

Location is great and the hotel is very good! Love the indoor pool that helps to rest after a long day snowboarding but what will make me come back to the hotel for sure is the staff. The lady from the SPA is extremely nice and the lady at the breakfast (they unfortunately I forgot her name) is the nicest and happiest worker I’ve met. Of course all of the others in the hotel were great but these two women made the difference.

Parking spot are limited but this is normal in almost any hotel in Sierra Nevada.

Location was great. The breakfast was decent, but not exceptional. The service was excellent. The staff is lovely and very attentive and kind. The spa, although small was really worth it. Overall, it was a good experience.

The esthetics of the lounge area could be improved. It wasn’t appealing to sit in that area and have a drink or tea, etc. If the overall look of the hotel would improve people would enjoy staying there more, I feel. Also, I went to book a massage as advertised, but they said the massage center would not be ready until another week- that was disappointing.

Everything was so amazing we only stayed one night we wished we had stayed more! The staff was very helpful and showed us our way to the garage and we parked our car in it ,they gave us our room earlier as it was ready ,we loved it especially the view. We really enjoyed our day out in the snow up the mountains and then came back and had a relaxing time in the indoor pool .Breakfast next morning was lovely and so yummy!! We really had a lovely stay thanks to all,would really love to book same hotel again!

Great location - only a short walk down to the centre . The staff were all helpful and friendly. The rooms were clean and comfortable and we had great views of Granada from the balcony . Breakfast buffet was very good with a range of hot and cold dishes . Secure parking is available at a cost of 27 euros a day .

The pool and sauna area were very small and there is additional charge to use the sauna - so didn’t use it.

Food is excellent (we read some reviews complaining but it was really wonderful). Beds are comfortable.

That you have to pay for the jacuzzi and that the pool is only open from 4pm. There's a nightclub next door so be sure to ask for a room as far away as possible.

Location was second to none. Hotel have great old fashion feel. Swimming pool was small but water perfectly warm. Nice mountain views. Breakfast adequate, no frills.

Heating was from A/C there was no radiator. It would be great to have possibility to dry clothes. There was no kettle in the room. Receptionists gave me thermos with hot water instead!. No parking.

The breakfast was fantastic and there were varieties. The room was of normal temperature, which means we were able to sleep comfortably and without blankets despite the cold outside. The location was perfect, right in front of the ski arena and surrounded by restaurants and shops for ski gadgets for rentals.

Everything was as expected.

Almost everything ! We liked the room comfort (lots of storage space, hangers, cupboards, etc), the wifi worked perfectly, the views was spectacular, the distance to the plaza below was very short, the breakfast, the staff, the cleaning, etc..

The noise at night. There is a disco / bar next door. Every night, there are people chatting and music. I must specify that the windows are extra thick which prevents the noise of entering. The problem is that we normally like to keep a window open in order to have fresh air coming inside the room. So, we closed the window most of the night. Every 2 or 3 hours, one of us opened the window for 10 min to freshen the air. It's not a big deal if you don't need fresh air.

Breakfast was great and the staff were very attentive and polite. Dinner was also very nice and plentiful. Again the staff were there and nothing was too much trouble.

We would have preferred to have had a view from our room. We were facing the back of the hotel. Other than that I have no complaints.