Great location. Nice and close to the town and the ski lifts. The staff were kind. The beds were lovely and comfortable and the hotel and rooms were clean throughout. Free storage in lockers of ski gear

The breakfast was good but I would have liked more fresh options. At night it was occasionally noisy with drunks outside. The decor of the hotel is dated but it was kind of charming and reflects in the price. The pool is tiny and full of screaming children. There's a hefty charge to use the jacuzzi/sauna/steam. Would be nice to have that included. Overall though, I'd be happy to stay again.

Great staff. My daughter forgot her Tamogotchi in the restaurant. Alberto, a waiter picked it up. The next time we visited the restaurant he retrieved the Tamogotchi from his pocket and and handed it to my daughter with a smile, gesturing that it was fed. He FED the Tamogotchi so it did not die! My daughter was thrilled. He needs an award for customer service.

Heating inadequate. Receptionist could not have been more helpful. Provided the most effective electric heater I have ever come upon immediately for which we were most grateful. Small and pricey car park.

The hotel staff were great and friendly and spoke good English to guests. The room was very great with comfortable beds and light duvets. Kettle and fridge provided. Loads of hot water with a bath and over bath shower. We turned the room heating off and slept with the door slightly ajar which was fine. There was a good sized ski and boot locker room and garage parking behind (a little tight to park but they will park your car for you). The sauna, steam room and jacuzzi cost 40€ for 2 for a 50 minute circuit and the girl managing the facilities was very helpful. The smallish pool and gym facilities were free to those staying.

Some people have complained about the steps down to the ski lifts. Yes there are quite a few but given that it is direct access to the main square it is manageable and way better than many other accommodations. We managed it by walking down and back in light shoes and changing in to boots at the bottom of the steps. Easy to ski all day with those in a light backpack.

The hotel is priced at mid/upper levels and achieved expectations for the price. The staff experienced and regular for the ski season and ready to answer any queries, polite and helped deliver the charm of the hotel. The buffet style food was satisfactory and met expectations. Bar prices good value for money. The car underground garage was convenient and priced well. The ski lockers helped organise day to day family skiing. The walk to the main chairlift (Al Andalus) took about 5/10 minutes depending upon children speed though a few flights of stairs of note. The hotel was charming and bedrooms satisfactory and met our expectations. We enjoyed our stay.

Nothing to suggest versus the price, met expectations.

Location is great and the hotel is very good! Love the indoor pool that helps to rest after a long day snowboarding but what will make me come back to the hotel for sure is the staff. The lady from the SPA is extremely nice and the lady at the breakfast (they unfortunately I forgot her name) is the nicest and happiest worker I’ve met. Of course all of the others in the hotel were great but these two women made the difference.

Parking spot are limited but this is normal in almost any hotel in Sierra Nevada.

Location was great. The breakfast was decent, but not exceptional. The service was excellent. The staff is lovely and very attentive and kind. The spa, although small was really worth it. Overall, it was a good experience.

The esthetics of the lounge area could be improved. It wasn’t appealing to sit in that area and have a drink or tea, etc. If the overall look of the hotel would improve people would enjoy staying there more, I feel. Also, I went to book a massage as advertised, but they said the massage center would not be ready until another week- that was disappointing.

The hotel was in a perfect location, with in walking distance to the bars, ski hire shops and gondolas. The staff were all very friendly. Lovely buffet breakfast and evening meal. The room was clean and tidy and had a fantastic view.

The gym area was very basic, the pool very small and didn’t open until 4pm. Don’t like having paper cups with the tea/coffee facility in the room.

The location of the hotel was excellent, a stones throw from everything. Literally a 2 minute walk via steps or the road . The hotel staff were very friendly . The hotel was really nice , our room was very comfortable & warm.

The selection at breakfast was plentiful, but the hot buffet could’ve been hotter . The car park is very tight but a bit of patience is all that is required.

Everything was so amazing we only stayed one night we wished we had stayed more! The staff was very helpful and showed us our way to the garage and we parked our car in it ,they gave us our room earlier as it was ready ,we loved it especially the view. We really enjoyed our day out in the snow up the mountains and then came back and had a relaxing time in the indoor pool .Breakfast next morning was lovely and so yummy!! We really had a lovely stay thanks to all,would really love to book same hotel again!

Great location - only a short walk down to the centre . The staff were all helpful and friendly. The rooms were clean and comfortable and we had great views of Granada from the balcony . Breakfast buffet was very good with a range of hot and cold dishes . Secure parking is available at a cost of 27 euros a day .

The pool and sauna area were very small and there is additional charge to use the sauna - so didn’t use it.