Great experience at Grand Palas. Rooms are wide and comfortable, I asked for a double bed and they immediately accommodated. Hotel gives you access to spa facilities which are quite pleasant, featuring a variety of options to bathe and relax in. Staff was always very helpful and welcoming, check-in, parking and overall experience with staff went quite smoothly. Even with a busy hotel, rooms are quiet and you get a deep sense of rest and relaxation, which is not the case for most hotels in the area, especially such a loud/crowded one like La Pineda/Salou. You really find yourself in a quiet little paradise and disconnected from a the loud and vibrant surroundings

My only minus to this trip is the fact that the listing shows a room with a spacious terrace and we received one with a balcony instead. Apparently both rooms have the same rate but when I asked there were no more terrace rooms available. While the balcony was nice enough, it would be good to specify the type of terrace or balcony you are paying for. Looking at the hotel room pictures, this was immediately one of the features that encouraged us to choose this hotel, in order to have a private terrace to relax and sunbathe for our anniversary.

Spa was great, and the room was spacious, and the breakfast was ok but not a lot of options.

The hotel is not 5 stars, some broken things or scratches on the wall, old rusty showers etc... and no smart TV, only cable

We had an amazing experience. We purchased the cheapest room but they upgraded us to a deluxe room for free. We had unlimited access to the spa (regardless of the room) which was incredible and Adults Only after 18:30h. We ended up having dinner at the hotel: it was high quality buffet food. I'm lactose intolerant and they took care of that and assisted me on what I could eat or couldn't. The breakfast is the main highlight of the whole stay. The best breakfast I've ever had in my

The quality of the food and drink were very high. The overall decor and building was very nice.

The key card for the room stopped working on 3 occasions which means walking all the way back to reception to get it reset. Also there was conflicting information with using a head cap for the spa as when I first attempted to purchase one on my first day and time in the spa the receptionist said I did not need one as I had very short shaved hair. Then a couple days later was told I must have one to be in the spa, I had no means to purchase one without going all the way back to room to get payment and so left the spa. The lifeguard also came across quite rude when I was trying to explain how I had been told different information earlier in the week.

Beautiful hotel with lots of facilities and not too packed. Loved the 1 night of entertainment as nice and peaceful if you like going to bed early. Probably would be busy in july/August but we stayed 1st week of June so perfect for us

Just got bit busy at meal times if conference group were there but still didn't really bother us

Staff excellent friendly always smiling and welcoming and helpful , loved the spa experience very clean and relaxing

replenish the tea bags and miniature milk each day as i had to go to reception each day to ask for them

Location was perfect, rooms very nice, spa really good.

Food was all buffet and not everything that was supposed to be hot was hot. We got a couples package in the spa. The room we were in we were cold during the massage, no hot towels over your body. When lady was finished she just walked out and we didn’t know if we were done. Lack of communication.

It was a wonderful hotel, the room was big and spacious. There was a kettle in the room which was perfect ! Lovely balcony with garden view. The pool and spa was clean and great fun.

The breakfast didn’t scream 5 star for me . The quality of some of the produce could be better .

Great location and excellent hotel.

The reception staff was not trained giving wrong information and with lack of right attitude, just not trying to help at all. This should be improved.

very good spa, good breakfast, staff was very nice, sleepers, robes and lots of kits in the bathroom for different purposes.

we used room service, it was terrible, very unexpected for a 5 star hotel to have very low quality food. And some pillows in the room was very uncomfortable, I couldn’t sleep. the only option to change the pillow is to buy one in the hotel.