Great location right on the beach front with sea view. Since my last visit the reception area has been moved to overlook the beach with the breakfast room also on the first floor over looking Las Canteras beach. A much better view for hotel guests and good view from the bar and lounger area. Lovely rooms with balcony overlooking the beach which never disappoints. Airy feel and much improved surroundings having been taken over by Tigotan hotels and refurbished. Breakfast is a delight.

Lovely pool and comfortable seating with helpful staff. The pool bar food was expensive and disappointing. Had to access an app on smartphone just to look at the menu. The selection was slim and my choice wasn't available. Pizzas were underwhelming. Marghareta was a soft bit of plasticine with no topping to speak of. Don't bother. Buy a sandwich and pastry from a local beach shop and bring it back. It was the only negative area of the hotel. The staff and surroundings were very good otherwise.

This is a nice hotel on the beach, rather old and worn out, optimistically rated as 5*. Staff is wonderful, beyond any complaints. Parking in the basement is a good feature. Free towel service is nice also. The bar in the lobby is a good place to chill out ... and Andrea is good at making cocktails. Breakfast is amazing compared to most hotels - always something new is offered and the variety is quite large.

Noise. Street noise from cars and buses can be heard loudly in the rooms with windows opposed to the sea. Closing the window helps, but the noise is still there. Construction work in the hotel - very bad idea. Very few channels on TV that are not in Spanish. I found a long blond hair on the bed when I checked in :-(

Hotel location is excellent regarding beach as it is next to Las Canteras beach. It is also excellent for walking as there is long and wide promenade next to hotel. Breakfast was very good, however dinner was excellent especially local fishes and meat prepared on the spot (from which I would point out the white fish as the best).

Regarding hotel parking there could be better markings regarding card readers on entereing and exiting the parking, as one is for the car doors and other is for employees which doesn't open car dors (or they could link both card readers for opening both doors).

The hotel location is excellent right on Las Canteras beach. We had a balcony room with a lovely view. Breakfast was very good with a wide variety of foods to suit all tastes. The porter who was on duty on our arrival (unfortunately his name eludes me) was friendly and helpful and really was the standout employee of everyone one we encountered during our stay.

Not enough elevators and one of the three was out of service during our stay even though I reported it in the morning on the way to breakfast.

Sea view balcony is definitely worth it. Great value hotel. Breakfast was lovely. Staff friendly.

There was construction happening in the hotel that we weren't made aware of beforehand and I didn't appreciate that. Ruined one or two days at the pool. "City view" balcony is a very generous description. You're looking at another building and nothing else. These rooms are newly refurbished but incredibly loud so definitely recommend the sea view rooms instead.

The location is good for a relaxing break.Staff always smiling and warm and professional

We stayed for 5 nites the sheets were never changed at least once for a 5 star hotel.lt looks like the hotel only offers twin beds than a double for couple The fridge does not work we called maitainance still it does not chill the water Gran canaria is very hot place need functional fridges in the rooms.

Great breakfast. Lovely reception area and bar. Great location on the beach. Vibrant bustling surrounding areas with great little cafes and bars. Pool beds and pool Great. Adult only so nice atmosphere. Hotel bar prices were great value which makes a pleasant change.

Our room view. We were at the rear of the hotel looking onto a scabby building roof. So be aware not all rooms have pleasant views.

Location, location, location. Modern and right on the beach and the boardwalk full of restaurants and a few shops. Also had its own sunbathing deck and pool area.

The only thing I did not like was the steps into the pool. I am a senior with arthritis and was really desparate to enjoy the pool but really felt the stairs were a bit wobbly and had trouble with the step up. Most people would not notice this so this is just a small personal peeve!

I requested a pick up from the airport on the arrival of my stay and found no one waiting for me. Once I contacted the hotel, and after it was confirmed with me that the hotel agreed a driver would be present, the request was not materialized and I only received a nonchalant apology and forced to take a taxi at nearly double the price. Other than this blemish, it was a near perfect stay.

10/10 stay! The hotel staff went above and beyond to make sure my experience here was absolutely amazing! Julien made sure I was always being taken care of. Yolanda gave me a great welcome through my check in process. I will visit now Tenerife because of her. I was surprised by a bottle of a champagne brought to my room. Although I do not drink alcohol, I was happy to have been thought of by the staff. Room service was outstanding! Andrea made sure everything was perfect with my delicious food. Dunia, Elena, Isabel, and the rest of the morning staff made sure my breakfast was of the highest quality. I didn’t speak much Spanish, but Tara made sure everything in my room was taken care of after I left. Thank you to the whole staff for making my experience here absolutely amazing.