The reception team could not have been more friendly or obliging. In particular Maribel and Lautaro and Kingi in the cafeteria were simply amazing. My room was comfortable - air conditioning worked well and an easy walk to various metro stations nearby. There's a laundromat less that 2 minutes away wear I dried some clothes after a Madrid downpour!

I'd love real coffee making facilities in my room but there was a kettle so I could make tea. The refreshing of bathroom facilities was a tad random as if the staff were trying to save money! but once I said something, things came right. It would be great if the hotel could fit self-closing, non-slam doors as the noise of those late comers and early leavers woke me at times.

Location of the hotel is in quiet residential zone, but sill really close to Madrid center even by walk. Breakfast is good, some would say monotonous, because it is mostly the same every day, but not for us since we could pick from variety of hams, cereals, jams, yoghurts, juices including freshly squeezed orange juice etc. Air conditioner works perfectly, as well as WI-FI, at least in our room. There are good cafes and restaurants around, like Arya.

Hotel cafe doesn't work after breakfast so if someone wants to go for a quick coffee they have to leave the hotel. Except receptionist, staff doesn't speak good English, although we learned that is almost everywhere in Madrid. Furniture is bit old, need renovation, although bed was very comfy.

Very much enjoyed my stay. Have just written about it on Facebook. The room was excellent. It was clean and had a nice view from the balcony. I loved the breakfast in the morning. Staff could speak English and that was a major help. The location was great--not far from the centre. There were some nice restaurants and cafes in the Plaza de Olavide round the corner. Bilbao metro stop is only a coupe of minutes away. The quality of your staff is a major bonus. The free taxi ride from the airport also made things much easier.

Everything was fine There was some confusion about booking a taxi back to the airport. I asked for a taxi at six in the evening. It was sent at six in the morning! It got sorted out by the hotel. Good to be clear about when a taxi is needed.

If you want a local feel, out of the busy tourist area, the location of this hotel is in a wonderful neighborhood with small, tree-lined squares, local restraurants and shoppes providing bakery, fresh fruit/veggies, artisan items and curated clothing, jamon, and more. There are several Metro stops within easy walking distance to provide you with transport anywhere in Madrid. I loved the spacious bathroom with a deep soaking tub and shower combo. There is a small fridge and a kettle for self-catering breakfasts.

The furniture and carpeting need replacing! Paper cups, instead of glassware, cheapen the experience. A dust ruffle on the beds would be nice. Bring foot covering.

Breakfast was very good, different each day. Staff were really helpful giving me a map and showing me routes to the city, metro etc Location was good - everything was walkable, 30 mins to Puerte del Sol, 3 minutes to the Metro 'Bilbao'. Parking garage in the next street over, in the same building as the hotel. Aircon was quite good though the temperature wasn't stable so kept feeling too hot. Fridge in the room WiFi was strong.

The lights in the garage go off very quickly leaving you to walk in the dark.

Excellent location - walking distance to the city center (20- 25 min). Comfortable and clean rooms. Rich breakfast. Also gluten free products. Useful vending machine for beverages and snacks in the hotel.

There weren't any towel hangers (except from the radiator which was nearly in the bathtub, so they were getting wet. The lights were not strong enough and there was only one switch for both bed lights. It would be nice to offer a city map with clues regarding access to main local attractions.

The location was good, close to everything wee needed an still quiet enough to sleep well at night. Breakfast was good, they constantly added more food, if something run out. The rooms and bathrooms were big enough. The staff was very nice and helpful.

There were like only two usable electric sockets, one of them in the bathroom, I had to buy a splitter, they did not have at the reception one I could borrow. The beds were confusing, they used multiple sheets of linen, so the first night was bit confusing and entangling. The view from our window was frustrating, but was to be expected.

Hotel Agora was our home in Madrid for a week and we are very satisfied with this choice. The hotel is excelent located, with 3 metro stations accesible in 5 minutes walk. 3 metro stations to Puerta del Sol, about 15 'min. A lot of restaurants, terraces and shops in the neighbourhood (Quevedo area and calle de Fuencarral). Yet, the environment is quiet. The rooms are quite large with very confortable beds. Very tasty, fresh and reach breakfast. Also, we had our beds every day arranged, towels changed, cleaning was impeccable. Perfect choice for classic style&confort lovers.

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The location was great, close to the venue I had to go to, and everything was reachable anyway; the rooms were spacious, clean, luminous and with all necessities, I had a balcony too and they satisfied all our requests. Breakfast was great and a thousand points to the courtesy of the staff! They were very kind and always smiling and helpful to all our big group!

Everything ok

The hotel is located on a quiet street in the hood of Chamberi and just three stops by train to Calle Sol and Gran Via in Madrid. It is an old-style type of hotel. The facilities are well-kept. The room was spacious. We had a little balcony facing the street but not much to see. Within walking distance, you can find the Plaza Olveira which has lots of restaurants. We loved the neighborhood. Breakfast was included and very good. The restaurant staff was so accommodating and kind. The front desk person who did our check-in " Nestor was great.

There were several things that could have been better such as we didn't have soap in our bathroom when we arrived. The door to the refrigerator was broken, and there were several lights in the bathroom that were off. The toilet seat was broken.