This hotel was a great find. Nothing extravagant but perfect for us. Location was great, rooms clean, bathroom large. When we checked in the receptionist was very very helpful. She told us we didn't want a room with the balcony as this was the Independence Day celebration. The streets were full of celebrating and music all night. We were early for check in and she quickly found another room that would be more quiet. She then gave us a lot of ideas of what to do and how to find the train back to the main train station. She went over and above. When we returned later another staff member was there and he was just as helpful! Couldn't have asked for a better experience. Room was quite, air conditioned, roomy and a 2 minute walk to the train. I would stay here again. Thank you so much for the hospitality

Everything was wonderful. I rated the room with a view as n/a only because with the events happening in the square we choose not to get a room with a balcony. But otherwise it would have been nice!

Location is excellent. Literally seconds from the front door to Sol Plaza and Metro Station. Despite the hustle and bussle outside the interior of the hotel was remarkably quiet. The room we had, at the back so no view, was unbelievably quiet and combined with comfortable beds we had a good night's sleep every time. All the receptionists we met were super helpful, friendly and professional. AirCon worked, as did the shower although we didn't try the jets. A fridge to store water etc was very useful. Nice touch having reasonably priced vending machines and a lounge cum dining area where you can bring in takeaways if you liked. Overall somewhere I'd happily stay again.

Bath towels weren't great ie on the small side and slightly rough. Overall impression of the place, lobbies, furniture etc is that it's a little rough around the edges. But for it's location, rates and the fact it isn't 3, 4 or 5* that's not unexpected.

Although the room was simple, the combination of cleanliness, staff, location and comfort made up for the lack of in-room facilities (no coffee/tea maker/kettle, very basic shower gel sachets). In fact, we were extremely impressed by how regularly the beds were freshly made and how clean the room was during our stay. Elevator to our 4th floor room was always in good working order. No problem with key card entry and WiFi worked well. You really can't beat the location. And plenty of places to eat and drink in the area.

Soundproofing isn't great so bring ear plugs. Mainly the sound of other guests walking along the corridors...

I wanted a room for 5 adults for family visiting Spain for the first time and near Puerta del Sol for a quick visit of Madrid. It is near impossible to find one room for 5 adults near Puerta del Sol at a reasonable price but Hotel Mirador had one. The 5th bed was a pull out sofa bed. This hotel is as close to Puerta del Sol as can be and near the Sol Metro station and other tourists attraction.

The sofa bed has seen better days and needs replacement. As it is near Puerta del Sol, the noise from outside is expected, Bathroom needs better ventilation.

The hotel is at the city center, steps away from Puerto de Sol. The room is of decent size and clean. The staff are very friendly and helpful, especially Mary. The hotel staff was kind to let us know that we can store our luggage there before we head out for flight. The staff also arranged us the Taxi to pick us up at the hotel when we left. This is definitely a great choice for a budget stay.

The bed was way too soft. It's the softest among the hotels we stayed during our 3 week trip in Europe.

Loved it was centrally located. We didnt use public transportation we walk. Its footsteps from multiple restaurants and puerta del sol. At night it can be a very busy street but they have decent wall thickness. That was never an issue to us. Very well stocked. Very clean rooms. Wifi worked ac unit worked elevator worked. We arrived early they held our luggage which is a locked room, that a plus. On that same level its a cafeteria/dining area. Very handy if u want to bring outside food without eating next to your bed. They have a vending machine for drinks and chips. Excellent value for me. I would return anytime. Staff speaks English.

The fridge in our room was empty, I guess the hotel doesnt provide water or sodas as most hotels ive stayed at. Was a first time for me. Other than that, nothing to complain.

Excellent location, next to Sol metro and Plaza Sol. Lots of tourists around the proximity. The receptionists were friendly and nice, she allowed us to choose between balcony view and courtyard view. The housekeeper was awesome at maintaining the room clean and tidy. The souvenir store downstairs the hotel sells great stuffs at great prices. Worth staying if you don't mind the sound and noises. We enjoyed the hustle and bustle of the city so this hotel is great for us! Ps: bed and pillow are a little soft.

A bit noisy at night and wee morning. Ongoing renovation opposite the hotel but if you close the windows, it is still fine to sleep.

The location is central to many places we wished to visit by walking. Only about 50 yards from "Sol" metro station as well. Cafes, bars, and ice cream shops are nearby. (Starbucks is next door) The front desk staff (Diari and Princess) were very helpful, knowlegeable, and kind; The "lounge" has coin operated coffee and beverage (water, sodas, beer) vending machines which are convenient. It also has tables and chairs and very large windows overlooking the pedestrian street below. The entire place is neat and clean. An excellent value and a very pleasant experience over all. I highly recommend this hotel for any budget conscious travelers!!! Thanks!

I was very satisfied with the facilities and staff. Mattress was a bit soft for my preference, but not a deal breaker at all. Bathrooms seemed recently renovated. Granite wall tile was a nice touch. The glass door shower, with several shower heads, is effective. But, it's a little bit tight for a larger person.

This hotel is perfect if you just need a place to store your stuff, shower, and sleep. It is no frills, but it’s clean, it’s cheap, the staff is nice, and the location can’t be beat: if whatever you want to see isn’t within walking distance of the hotel, it’s a two minute walk to the Sol station with trains to everywhere you could want to go in Madrid and beyond.

The wifi was slow in my room, but worked well in other parts of the hotel.

The stuff is nice.

The address provided to me but the hotel was incorrect. In fact, due to restrictions, cars cannot drive directly to the hotel, making it impossible for any car to drive there. We faced difficulties moving our luggage to the hotel from the taxi, as the taxi driver left us to the address the hotel provided. Ultimately, we had to give a large tip to the taxi driver for helping us move our luggage from the hotel to the pickup point.