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+1-833-728-20417,771 reviews
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$126Avenida America 41, Madrid, 28002, Spain
Reservations:
+1-833-728-20417,771 reviews
1/129
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Air conditioning
Bar
Sun deck
Welcome to Hotel Puerta America, a dazzling 5-star escape nestled in the heart of Madrid, just 2.4mi from the city center! For as low as $126 a night, you can indulge in a luxurious getaway surrounded by cutting-edge design and a whirlwind of amenities that are sure to make your stay unforgettable. Whether you're soaking up the sun by the outdoor swimming pool, enjoying a delectable breakfast, or chilling out in your soundproof room, you’re bound to find your perfect slice of relaxation.
This hotel doesn’t just offer opulent accommodations; it also boasts a myriad of features that cater to every traveler’s wish. From savoring gourmet meals at the on-site restaurant to keeping up with your fitness routine in the free fitness center, there’s no shortage of activities to keep you entertained. Fancy a drink? The hotel bar is the perfect spot to unwind after a day of exploring. Need a little extra help? The friendly 24-hour front desk staff are eager to assist, while the tour desk can help plan your next adventure around Madrid!
With a whopping 7,771 reviews, travelers can't stop raving about their experiences at Hotel Puerta America. Guests love the lush garden views, the convenience of private parking, and the cozy terrace that’s perfect for enjoying a nightcap. Whether you’re traveling solo, with family, or on a romantic getaway, this gem in Madrid guarantees a vibrant and enjoyable experience. Pack your bags and get ready to immerse yourself in the enchanting atmosphere of this stunning hotel!
Once you've basked by the adults-only pool, why not treat your taste buds to a culinary adventure? The Hotel Puerta America features a trio of scrumptious dining options that are sure to satisfy any food lover's cravings. Take a romantic evening to The Observatory, where modern Spanish dishes come to life in a chic setting with a stunning view. If you're traveling with family, the Karrara Terrasse offers a vibrant and family-friendly atmosphere — perfect for refueling after a day of exploration. And don’t forget the Lobby & Bistró! Famed for its Mediterranean cuisine, it’s the ideal spot to unwind with a casual meal or sip on a refreshing drink after a busy day. Bon appétit!
Beyond the delectable dining options, your stay can be a journey of relaxation or adventure. Looking to stay fit while traveling? Flex your muscles at the free fitness center, fully equipped for all your workout needs. Whether you're an early riser who craves an energizing morning workout or someone who prefers to sweat it out after a long day of sightseeing, you'll appreciate the motivating environment. And, if you're seeking a moment of tranquility, take a stroll through the lush gardens or lounge on the cozy terrace while you sip your favorite drink — bliss!
With a mix of relaxation, delectable food, and an engaging atmosphere, Hotel Puerta America is your ultimate holiday destination in Madrid. No matter if you’re here to explore the city or just want to enjoy some time away from home, the hotel promises to make your experience memorable. So pack your bags, gather your loved ones, and get ready for an adventure filled with delightful moments, splendid views, and a touch of luxury!
Closest airports
Adolfo Suárez Madrid–Barajas Airport
6.4miRestaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Air conditioning
Bar
Sun deck
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Elevator
Garden
Soundproof
View
Free toiletries
Bathtub
Show 8 photos
Suite Executive, Executive Lounge Access
1 Double Bed
645 sqft
City view
Private Bathroom
Bathtub
Flat-screen TV
+
More details
Indulge in luxury with our spacious Executive Suite offering access to the exclusive Executive Lounge. Enjoy a comfortable stay with air conditioning, a bathtub, and complimentary toiletries in your private 646 sqft sanctuary.
Show 30 photos
Deluxe, Double/Twin
1 Double Bed
2 Twin Beds
270 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
+
More details
Indulge in comfort and luxury in our spacious Deluxe Room, featuring a double bed, twin beds, a view, and soundproof walls. Perfect for 2 adults and 1 child, with free toiletries and a private bathroom for a relaxing stay.
Show 28 photos
Junior Suite, Executive Lounge Access
1 Queen Size Bed
485 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
+
More details
Indulge in luxury in our Junior Suite with Executive Lounge Access, offering a spacious 484 sqft room with a Queen size bed, stunning views, and exclusive amenities for a comfortable stay. Perfect for 2 adults and 1 child seeking stylish accommodation.
Show 6 photos
Club, King/Double
1 King Size Bed
1 Double Bed
270 sqft
x4
+
x3
More details
SPACE CLUB ROOMS BY ZAHA HADID is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.
Show 10 photos
Double, King/Double
1 King Size Bed
1 Double Bed
270 sqft
+
More details
Standard is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.
Show 30 photos
Deluxe, King/Double
1 King Size Bed
1 Double Bed
270 sqft
x4
+
x3
More details
DELUXE ROOMS is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.
Show 30 photos
Deluxe
1 Twin Bed
x4
+
x3
More details
Show 6 photos
Club
1 Double Bed
270 sqft
Private Bathroom
Bathtub
View
Flat-screen TV
x4
+
x3
More details
Show 13 photos
Standard Room
1 Double Bed
Balcony
+
More details
Show 3 photos
Club Deluxe, King/Double
1 King Size Bed
1 Double Bed
270 sqft
x4
+
x3
More details
Club Deluxe is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.
Show 8 photos
Suite Executive
1 King Size Bed
1 Double Bed
x8
+
x5
More details
Suite Executive by JEAN NOUVEL
Show 28 photos
Junior Suite
1 King Size Bed
1 Double Bed
x5
+
x3
More details
8.4
7,771 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇵🇱
Daniel
9.1
July 2022
The hotel is very unique, each floor is different but still very pretty. We got the room on floor 6, which was great, with comfy bed, big sized and with marble bathroom with shower. We also enjoyed the view. The location is pretty close to center of Madrid but if you don’t enjoy walking there is metro station near hotel. Staff was really nice and helpful!
Unfortunately, the pool, the observatory on the rooftop, and the sky bar also on the rooftop was closed. The cause was COVID, I understand the pool, but I don’t get how the pandemic got influence on the rooftop facilities - especially when the restaurant on the ground floor is working as usual. But that’s the only minus that we had during our stay.
🇷🇴
Ilkay
8.2
February 2024
Room was nice, clean, provided with amenities of good quality. The staff at reception were friendly and also asked us if we would like a higher floor (which was AMAZING, the view of Madrid was really nice from our room on the 11th floor). Hotel has a nice indoor design with small art on display, on our floor there were miniature cars on display which gave a more interesting vibe. The room itself was sufficiently big, the bathroom was clean, provided plenty of towels and had an immense bathtub. The bed is comfortable, two sets of pillows are also a nice touch. We would also like to point out that the staff was very friendly, room was cleaned on a daily basis and we felt very welcome. Would definitely recommend this hotel!
The only downsides are the fact that the room does not have a "luxurious" feel to it, however, there was nothing we could have asked for more and the fact that it is a bit far from all the attractions (on foot), yet very close to the metro station which is very easy to use.
🇺🇸
Abderrafie
9.1
February 2023
The location is very close to a metro station and a bus station so you won't find any problem going to the center. The rooms were very nice.
I was charged the amount twice. And until now I'm still waiting for the refund.
🇬🇧
Ariane
8.2
June 2023
A lot of positives at this hotel: 1. Amazing architecture and design, each floor has its own personality and vibe. We loved our futuristic room!!! Bathroom separated from bedroom with a huge glass wall covered in a curtain, fun and original. Lighting was yet again modern and discreet, adjustable for evening/morning vibes. 2. Very comfortable gigantic beds, great view over the city from our bay windows. 3. Loads of toiletries, clothes steamer, hair dryer...everything you need during your stay. 4. Special points for our bathroom which was out-of-this-world. 5. Helpful and friendly staff. 6. Very very clean, impeccable hotel.
A few negative points: 1. At the beginning of your stay, expect the hotel to take a deposit of 50€ a night from your card which you can then spend at breakfast, at the bar or at the restaurant. This is probably nice for some people as it avoids you having to carry a payment method with you and they do give you the money back as soon as you leave, however it can amount to a lot (we paid 200€ for just 4 nights) and I would have preferred to just pay if and when needed. For travellers coming from outside the Eurozone especially, it can mean hefty transaction and conversion fees for an unnecessary deposit. 2. The breakfast is very very expensive, 25€ per day per person. 3. Hotel is not the most central but is very close to a metro station which makes it very handy and easy to access.
🇬🇧
Katie
10
December 2023
Mostly everything about the hotel. The location, the friendliness of the staff, very helpful and attentive (even the cleaners), the design of the rooms. The room is spacious enough for our 3 nights stay. They provided us with a kettle & mugs upon request as we like having coffee first thing when we wake up. The hotel itself is closed to everywhere. As my husband and I love walking, we don't mind the walk at all.
The gym. One of the reasons we chose this hotel is to use the gym, but we were shocked to find how small it is and the availability of the equipment. The heaviest weight is probably around 10kg /15kg. There's no pectoral machine at all (the one they have is a weird one). No music and remote control for the TV is nowhere to be seen. One guy used the whole free workout area by putting his stuff everywhere (including on the rowing machine), which is annoying. In summary, the gym needs to be redesigned and more practical.
🇬🇧
Harry
9.1
July 2023
We stayed on the 1st floor (designed by Zaha Hadid) and the 8th floor (designed by Kathryn Findlay). 1st Floor: We really love the design and you can tell it is from Zaha Hadid, it is such a change from the typical hotel rooms and staying there for those three nights really enhanced our experience in Madrid. 8th Floor: Our room is also quite futuristic with a TV folding down from the ceiling, with two big single beds and a great view of Madrid. The design of the room is also great. General: The hotel staff were all attentive and helpful, such as offering us water when we were about to go out to the heat! The hotel gym also offers running and rowing machines which are all in excellent condition.
1st Floor: It is mainly the bathroom. We love the design but the shower floor can get really slippery after applying soap, you also need to leap across the half wall separating the shower from the rest of the bathroom, there are also no curtains so you might make the bathroom floor wet. it will be fine for youth and adults but maybe not for some seniors. 8th Floor: The shower is incorporated into the main room and the only separation is the curtain surrounding the oval-shaped bathtub. It might be fine for solo travellers and couples but I am not too sure when you are with friends.
🇲🇽
Jose
9.1
November 2023
Every floor is designed by a different architect and they all have very unique styles. Bathrooms are glass “fishtanks” inside the room so be ready to have little privacy with whoever you’re sharing room with, whether using the WC or taking a shower. It does have a curtain to make it more private from one of the two glass walls though. Breakfast buffet is very decent. Service from staff was great. I could have used slightly better WiFi signal in the room.
WiFi signal in the room wasn’t the best but good enough for email and browsing. Perhaps even for a phone call.
🇩🇰
Danni
9.1
July 2023
That every floor had their own design. The room on 6th floor was very cool with a possibility to open fully to the toilet and big bathtub. A nice welcome on the big tv and a nice and soft bed. The elevators was also kind a cool with a super view to the city.
The price for a coffee is a pure rip-off 5€ for a small cup. I’ve lived in Spain and you can have 2 coffees and 2 delicious croissants in a great local bakery. The pool area is a nightmare not enough sun chairs people has no decency and happy steal your spot. A lot of waste with sofa lounges with no umbrellas in 30+ degrees and taken into account the lack of space it would be nice to use it for the guests who visit the pool.
🇮🇪
Jonathan
9.1
February 2023
Very funky design focused hotel with different design rooms depending on what floor you are on. The main reception area does not give any real clue into just how 'out there' the room designs are. I loved it, maybe not for everyone. Breakfast is buffet style and pretty decent. Parking is below the hotel and easily accessed for sports cars or vehicles with low ground clearance.
The reception can feel understaffed at busy check-in and check-out times but the staff deal with everything quite promptly. The location is perfect for a night stop off if travelling else where but not really in walking distance to central Madrid, taxi or uber required.
🇮🇱
Tsur
8.2
September 2023
Location is far from the center and during heavy traffic hours it's takes time to arrive or leave toward the center , breakfast was O.k. the room was clean and being taking care by the staff at least once A day the taxi station which exist near/at the hotel is very comfortable .
The menu at the restaurant should be upgraded , the T.V. Chanels should be immediately be changed and other Chanels should be added , as A tourist you would like to have more than one Chanel , the price for the car parking is too expensive , but the place is very comfortable .
Attractions
Velázquez Palace (Palacio de Velázquez)
0.3miCírculo de Bellas Artes (CBA)
2.2miSan Fernando Royal Academy of Fine Art
2.2miRoyal Botanical Garden (Real Jardín Botánico)
2.3miLope de Vega House Museum (Casa Museo Lope de Vega)
2.3miCaixaForum Madrid
2.4miRoyal Palace of El Pardo (Palacio Real de El Pardo)
2.4miLavapiés
2.6miLa Casa Encendida
2.9miLa Cueva de Lola
2.9miMatadero Madrid
3.7miMadrid Río Park (Parque Madrid Río)
3.8miCasa de Campo
4miMadrid Teleférico (Teleférico de Madrid)
4.5miRoyal Palace of Aranjuez (Palacio Real de Aranjuez)
28.4miAttractions
Velázquez Palace (Palacio de Velázquez)
0.3miCírculo de Bellas Artes (CBA)
2.2miSan Fernando Royal Academy of Fine Art
2.2miRoyal Botanical Garden (Real Jardín Botánico)
2.3miLope de Vega House Museum (Casa Museo Lope de Vega)
2.3miCaixaForum Madrid
2.4miRoyal Palace of El Pardo (Palacio Real de El Pardo)
2.4miLavapiés
2.6miLa Casa Encendida
2.9miLa Cueva de Lola
2.9miMatadero Madrid
3.7miMadrid Río Park (Parque Madrid Río)
3.8miCasa de Campo
4miMadrid Teleférico (Teleférico de Madrid)
4.5miRoyal Palace of Aranjuez (Palacio Real de Aranjuez)
28.4miAirports
Adolfo Suárez Madrid–Barajas Airport
6.4miThe Observatory
Cuisines
Ambiances
Karrara Terrasse
Cuisines
Ambiances
Lobby & Bistró
Cuisines
Ambiances
Location
Age restrictions
Availability
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Air conditioning
Bar
Sun deck
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Elevator
Garden
Soundproof
View
Free toiletries
Bathtub
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Slippers
Toilet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Entertainment & Family Services
Babysitting/Child services
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Invoice provided
Tour desk
General
Air conditioning
Elevator
Facilities for disabled guests
Heating
Hypoallergenic room available
Non-smoking rooms
Room service
Smoke-free property
Soundproof
Soundproof rooms
Internet
Free wifi
Living Area
Desk
Sitting area
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Parking On Site
Private Parking
Physical distancing
Cashless payment available
Mobile app for room service
Safety & security
24-hour security
CCTV in common areas
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service/Alarm clock
Spa
Fitness
Fitness center
Outdoor swimming pool
Transportation
Car rental
View
City view
View
Pets are not allowed.
WiFi is available in the hotel rooms and is free of charge.
Age restriction may apply
Private parking is available on site (reservation is not possible) and costs EUR 26 per day.
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 5 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
4+ years
13+ years
Extra bed upon request
$66 per person per day
The price in EUR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
JCB,
Diners Club,
American Express,
Mastercard,
Visa,
Red 6000,
Maestro,
Cash only
This property accepts cash.
Can guests park for free at Hotel Puerta America?
Yes, Hotel Puerta America offers private on-site parking for €26 per day. Guest cannot make reservations for parking in advance.
What's the nightly rate at Hotel Puerta America?
Room rates at Hotel Puerta America initiate from $126. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.
What are the room types available at Hotel Puerta America?
Hotel Puerta America offers a variety of rooms including Executive Suites with City Views, Deluxe Junior Suites, and Space Club rooms by Zaha Hadid. Most rooms can accommodate 2 adults and 1 child, are non-smoking, and feature different bed configurations such as double beds, queen beds, and twin beds. Room sizes range from 269 sqft for the Space Club rooms to 646 sqft for the Executive Suites with Executive Lounge Access.
What is there to do in Hotel Puerta America?
Guests at Hotel Puerta America can spend their time enjoying various leisure amenities. They can dine at the onsite restaurants such as The Observatory, offering a modern and romantic ambiance with Spanish cuisine. For a family-friendly atmosphere, Karrara Terrasse and Lobby & Bistró are excellent choices, serving Spanish and Mediterranean dishes. The hotel features an outdoor swimming pool, perfect for guests looking to relax or take a dip during the seasonal availability period. Additionally, guests can unwind on the sun deck, terrace, or garden, or keep up with their fitness routine at the fitness center. With upscale amenities like soundproof rooms and 24-hour room service, guests can make their stay as comfortable and enjoyable as possible.
Can guests use a pool at Hotel Puerta America?
Hotel Puerta America has one pool available. This pool is located outdoors and is seasonal. There is an age restriction, as it is Adults Only.
Does Hotel Puerta America have on-site restaurants?
Hotel Puerta America offers three on-site restaurants: The Observatory with a modern and romantic ambiance serving Spanish cuisine, Karrara Terrasse with a family-friendly modern vibe also offering Spanish cuisine, and Lobby & Bistró featuring a family-friendly modern setting and serving Mediterranean and Spanish cuisines.
Are both cash and credit cards valid payment options at Hotel Puerta America?
Yes, Hotel Puerta America accepts both cash and credit cards as valid payment options. You can pay with cash, along with credit cards such as JCB, Diners Club, American Express, Mastercard, Visa, Red 6000, and Maestro.
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