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8.4

7,771 reviews

Hotel Puerta America

Hotel Puerta America

Avenida America 41, Madrid, 28002, Spain

Reservations:

+1-833-728-2041

Choose dates to view prices

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Air conditioning

Bar

Sun deck

Hotel Puerta America

Welcome to Hotel Puerta America, a dazzling 5-star escape nestled in the heart of Madrid, just 2.4mi from the city center! For as low as $126 a night, you can indulge in a luxurious getaway surrounded by cutting-edge design and a whirlwind of amenities that are sure to make your stay unforgettable. Whether you're soaking up the sun by the outdoor swimming pool, enjoying a delectable breakfast, or chilling out in your soundproof room, you’re bound to find your perfect slice of relaxation.

This hotel doesn’t just offer opulent accommodations; it also boasts a myriad of features that cater to every traveler’s wish. From savoring gourmet meals at the on-site restaurant to keeping up with your fitness routine in the free fitness center, there’s no shortage of activities to keep you entertained. Fancy a drink? The hotel bar is the perfect spot to unwind after a day of exploring. Need a little extra help? The friendly 24-hour front desk staff are eager to assist, while the tour desk can help plan your next adventure around Madrid!

With a whopping 7,771 reviews, travelers can't stop raving about their experiences at Hotel Puerta America. Guests love the lush garden views, the convenience of private parking, and the cozy terrace that’s perfect for enjoying a nightcap. Whether you’re traveling solo, with family, or on a romantic getaway, this gem in Madrid guarantees a vibrant and enjoyable experience. Pack your bags and get ready to immerse yourself in the enchanting atmosphere of this stunning hotel!

Once you've basked by the adults-only pool, why not treat your taste buds to a culinary adventure? The Hotel Puerta America features a trio of scrumptious dining options that are sure to satisfy any food lover's cravings. Take a romantic evening to The Observatory, where modern Spanish dishes come to life in a chic setting with a stunning view. If you're traveling with family, the Karrara Terrasse offers a vibrant and family-friendly atmosphere — perfect for refueling after a day of exploration. And don’t forget the Lobby & Bistró! Famed for its Mediterranean cuisine, it’s the ideal spot to unwind with a casual meal or sip on a refreshing drink after a busy day. Bon appétit!

Beyond the delectable dining options, your stay can be a journey of relaxation or adventure. Looking to stay fit while traveling? Flex your muscles at the free fitness center, fully equipped for all your workout needs. Whether you're an early riser who craves an energizing morning workout or someone who prefers to sweat it out after a long day of sightseeing, you'll appreciate the motivating environment. And, if you're seeking a moment of tranquility, take a stroll through the lush gardens or lounge on the cozy terrace while you sip your favorite drink — bliss!

With a mix of relaxation, delectable food, and an engaging atmosphere, Hotel Puerta America is your ultimate holiday destination in Madrid. No matter if you’re here to explore the city or just want to enjoy some time away from home, the hotel promises to make your experience memorable. So pack your bags, gather your loved ones, and get ready for an adventure filled with delightful moments, splendid views, and a touch of luxury!

Closest airports

Adolfo Suárez Madrid–Barajas Airport

6.4mi

Most popular amenities

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Air conditioning

Bar

Sun deck

Tour desk

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Elevator

Garden

Soundproof

View

Free toiletries

Bathtub

Rooms

Executive Suite with Executive Lounge Access in Hotel Puerta America

Show 8 photos

Suite Executive, Executive Lounge Access

1 Double Bed

645 sqft

City view

Private Bathroom

Bathtub

Flat-screen TV

+

More details

Indulge in luxury with our spacious Executive Suite offering access to the exclusive Executive Lounge. Enjoy a comfortable stay with air conditioning, a bathtub, and complimentary toiletries in your private 646 sqft sanctuary.

Deluxe Room in Hotel Puerta America

Show 30 photos

Deluxe, Double/Twin

1 Double Bed

2 Twin Beds

270 sqft

Private Bathroom

View

Flat-screen TV

Air conditioning

+

More details

Indulge in comfort and luxury in our spacious Deluxe Room, featuring a double bed, twin beds, a view, and soundproof walls. Perfect for 2 adults and 1 child, with free toiletries and a private bathroom for a relaxing stay.

Junior Suite with Executive Lounge Access in Hotel Puerta America

Show 28 photos

Junior Suite, Executive Lounge Access

1 Queen Size Bed

485 sqft

Private Bathroom

View

Flat-screen TV

Air conditioning

+

More details

Indulge in luxury in our Junior Suite with Executive Lounge Access, offering a spacious 484 sqft room with a Queen size bed, stunning views, and exclusive amenities for a comfortable stay. Perfect for 2 adults and 1 child seeking stylish accommodation.

Show 6 photos

Club, King/Double

1 King Size Bed

1 Double Bed

270 sqft

x4

+

x3

More details

SPACE CLUB ROOMS BY ZAHA HADID is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.

Show 10 photos

Double, King/Double

1 King Size Bed

1 Double Bed

270 sqft

+

More details

Standard is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.

Show 30 photos

Deluxe, King/Double

1 King Size Bed

1 Double Bed

270 sqft

x4

+

x3

More details

DELUXE ROOMS is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.

Show 30 photos

Deluxe

1 Twin Bed

x4

+

x3

More details

Space Club by Zaha Hadid in Hotel Puerta America

Show 6 photos

Club

1 Double Bed

270 sqft

Private Bathroom

Bathtub

View

Flat-screen TV

x4

+

x3

More details

Room

Show 13 photos

Standard Room

1 Double Bed

Balcony

+

More details

Show 3 photos

Club Deluxe, King/Double

1 King Size Bed

1 Double Bed

270 sqft

x4

+

x3

More details

Club Deluxe is 269 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width.

Show 8 photos

Suite Executive

1 King Size Bed

1 Double Bed

x8

+

x5

More details

Suite Executive by JEAN NOUVEL

Show 28 photos

Junior Suite

1 King Size Bed

1 Double Bed

x5

+

x3

More details

Guest reviews

8.4

7,771 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇵🇱

Daniel

9.1

July 2022

The hotel is very unique, each floor is different but still very pretty. We got the room on floor 6, which was great, with comfy bed, big sized and with marble bathroom with shower. We also enjoyed the view. The location is pretty close to center of Madrid but if you don’t enjoy walking there is metro station near hotel. Staff was really nice and helpful!

Unfortunately, the pool, the observatory on the rooftop, and the sky bar also on the rooftop was closed. The cause was COVID, I understand the pool, but I don’t get how the pandemic got influence on the rooftop facilities - especially when the restaurant on the ground floor is working as usual. But that’s the only minus that we had during our stay.

🇷🇴

Ilkay

8.2

February 2024

Room was nice, clean, provided with amenities of good quality. The staff at reception were friendly and also asked us if we would like a higher floor (which was AMAZING, the view of Madrid was really nice from our room on the 11th floor). Hotel has a nice indoor design with small art on display, on our floor there were miniature cars on display which gave a more interesting vibe. The room itself was sufficiently big, the bathroom was clean, provided plenty of towels and had an immense bathtub. The bed is comfortable, two sets of pillows are also a nice touch. We would also like to point out that the staff was very friendly, room was cleaned on a daily basis and we felt very welcome. Would definitely recommend this hotel!

The only downsides are the fact that the room does not have a "luxurious" feel to it, however, there was nothing we could have asked for more and the fact that it is a bit far from all the attractions (on foot), yet very close to the metro station which is very easy to use.

🇺🇸

Abderrafie

9.1

February 2023

The location is very close to a metro station and a bus station so you won't find any problem going to the center. The rooms were very nice.

I was charged the amount twice. And until now I'm still waiting for the refund.

🇬🇧

Ariane

8.2

June 2023

A lot of positives at this hotel: 1. Amazing architecture and design, each floor has its own personality and vibe. We loved our futuristic room!!! Bathroom separated from bedroom with a huge glass wall covered in a curtain, fun and original. Lighting was yet again modern and discreet, adjustable for evening/morning vibes. 2. Very comfortable gigantic beds, great view over the city from our bay windows. 3. Loads of toiletries, clothes steamer, hair dryer...everything you need during your stay. 4. Special points for our bathroom which was out-of-this-world. 5. Helpful and friendly staff. 6. Very very clean, impeccable hotel.

A few negative points: 1. At the beginning of your stay, expect the hotel to take a deposit of 50€ a night from your card which you can then spend at breakfast, at the bar or at the restaurant. This is probably nice for some people as it avoids you having to carry a payment method with you and they do give you the money back as soon as you leave, however it can amount to a lot (we paid 200€ for just 4 nights) and I would have preferred to just pay if and when needed. For travellers coming from outside the Eurozone especially, it can mean hefty transaction and conversion fees for an unnecessary deposit. 2. The breakfast is very very expensive, 25€ per day per person. 3. Hotel is not the most central but is very close to a metro station which makes it very handy and easy to access.

🇬🇧

Katie

10

December 2023

Mostly everything about the hotel. The location, the friendliness of the staff, very helpful and attentive (even the cleaners), the design of the rooms. The room is spacious enough for our 3 nights stay. They provided us with a kettle & mugs upon request as we like having coffee first thing when we wake up. The hotel itself is closed to everywhere. As my husband and I love walking, we don't mind the walk at all.

The gym. One of the reasons we chose this hotel is to use the gym, but we were shocked to find how small it is and the availability of the equipment. The heaviest weight is probably around 10kg /15kg. There's no pectoral machine at all (the one they have is a weird one). No music and remote control for the TV is nowhere to be seen. One guy used the whole free workout area by putting his stuff everywhere (including on the rowing machine), which is annoying. In summary, the gym needs to be redesigned and more practical.

🇬🇧

Harry

9.1

July 2023

We stayed on the 1st floor (designed by Zaha Hadid) and the 8th floor (designed by Kathryn Findlay). 1st Floor: We really love the design and you can tell it is from Zaha Hadid, it is such a change from the typical hotel rooms and staying there for those three nights really enhanced our experience in Madrid. 8th Floor: Our room is also quite futuristic with a TV folding down from the ceiling, with two big single beds and a great view of Madrid. The design of the room is also great. General: The hotel staff were all attentive and helpful, such as offering us water when we were about to go out to the heat! The hotel gym also offers running and rowing machines which are all in excellent condition.

1st Floor: It is mainly the bathroom. We love the design but the shower floor can get really slippery after applying soap, you also need to leap across the half wall separating the shower from the rest of the bathroom, there are also no curtains so you might make the bathroom floor wet. it will be fine for youth and adults but maybe not for some seniors. 8th Floor: The shower is incorporated into the main room and the only separation is the curtain surrounding the oval-shaped bathtub. It might be fine for solo travellers and couples but I am not too sure when you are with friends.

🇲🇽

Jose

9.1

November 2023

Every floor is designed by a different architect and they all have very unique styles. Bathrooms are glass “fishtanks” inside the room so be ready to have little privacy with whoever you’re sharing room with, whether using the WC or taking a shower. It does have a curtain to make it more private from one of the two glass walls though. Breakfast buffet is very decent. Service from staff was great. I could have used slightly better WiFi signal in the room.

WiFi signal in the room wasn’t the best but good enough for email and browsing. Perhaps even for a phone call.

🇩🇰

Danni

9.1

July 2023

That every floor had their own design. The room on 6th floor was very cool with a possibility to open fully to the toilet and big bathtub. A nice welcome on the big tv and a nice and soft bed. The elevators was also kind a cool with a super view to the city.

The price for a coffee is a pure rip-off 5€ for a small cup. I’ve lived in Spain and you can have 2 coffees and 2 delicious croissants in a great local bakery. The pool area is a nightmare not enough sun chairs people has no decency and happy steal your spot. A lot of waste with sofa lounges with no umbrellas in 30+ degrees and taken into account the lack of space it would be nice to use it for the guests who visit the pool.

🇮🇪

Jonathan

9.1

February 2023

Very funky design focused hotel with different design rooms depending on what floor you are on. The main reception area does not give any real clue into just how 'out there' the room designs are. I loved it, maybe not for everyone. Breakfast is buffet style and pretty decent. Parking is below the hotel and easily accessed for sports cars or vehicles with low ground clearance.

The reception can feel understaffed at busy check-in and check-out times but the staff deal with everything quite promptly. The location is perfect for a night stop off if travelling else where but not really in walking distance to central Madrid, taxi or uber required.

🇮🇱

Tsur

8.2

September 2023

Location is far from the center and during heavy traffic hours it's takes time to arrive or leave toward the center , breakfast was O.k. the room was clean and being taking care by the staff at least once A day the taxi station which exist near/at the hotel is very comfortable .

The menu at the restaurant should be upgraded , the T.V. Chanels should be immediately be changed and other Chanels should be added , as A tourist you would like to have more than one Chanel , the price for the car parking is too expensive , but the place is very comfortable .

Points of Interest Around Hotel Puerta America

Attractions

Velázquez Palace (Palacio de Velázquez)

0.3mi

Círculo de Bellas Artes (CBA)

2.2mi

San Fernando Royal Academy of Fine Art

2.2mi

Royal Botanical Garden (Real Jardín Botánico)

2.3mi

Lope de Vega House Museum (Casa Museo Lope de Vega)

2.3mi

CaixaForum Madrid

2.4mi

Royal Palace of El Pardo (Palacio Real de El Pardo)

2.4mi

Lavapiés

2.6mi

La Casa Encendida

2.9mi

La Cueva de Lola

2.9mi

Matadero Madrid

3.7mi

Madrid Río Park (Parque Madrid Río)

3.8mi

Casa de Campo

4mi

Madrid Teleférico (Teleférico de Madrid)

4.5mi

Royal Palace of Aranjuez (Palacio Real de Aranjuez)

28.4mi

Restaurants

The Observatory

Cuisines

  • Spanish

Ambiances

  • Modern
  • Romantic

Karrara Terrasse

Cuisines

  • Spanish

Ambiances

  • Family Friendly
  • Modern

Lobby & Bistró

Cuisines

  • Mediterranean
  • Spanish

Ambiances

  • Family Friendly
  • Modern

Pools

Location

  • Outdoor

Age restrictions

  • Adults only

Availability

  • Seasonal

Amenities of Hotel Puerta America

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Air conditioning

Bar

Sun deck

Tour desk

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Elevator

Garden

Soundproof

View

Free toiletries

Bathtub

Stay rules - Hotel Puerta America

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Hotel Puerta America

Can guests park for free at Hotel Puerta America?

Yes, Hotel Puerta America offers private on-site parking for €26 per day. Guest cannot make reservations for parking in advance.

What's the nightly rate at Hotel Puerta America?

Room rates at Hotel Puerta America initiate from $126. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.

What are the room types available at Hotel Puerta America?

Hotel Puerta America offers a variety of rooms including Executive Suites with City Views, Deluxe Junior Suites, and Space Club rooms by Zaha Hadid. Most rooms can accommodate 2 adults and 1 child, are non-smoking, and feature different bed configurations such as double beds, queen beds, and twin beds. Room sizes range from 269 sqft for the Space Club rooms to 646 sqft for the Executive Suites with Executive Lounge Access.

What is there to do in Hotel Puerta America?

Guests at Hotel Puerta America can spend their time enjoying various leisure amenities. They can dine at the onsite restaurants such as The Observatory, offering a modern and romantic ambiance with Spanish cuisine. For a family-friendly atmosphere, Karrara Terrasse and Lobby & Bistró are excellent choices, serving Spanish and Mediterranean dishes. The hotel features an outdoor swimming pool, perfect for guests looking to relax or take a dip during the seasonal availability period. Additionally, guests can unwind on the sun deck, terrace, or garden, or keep up with their fitness routine at the fitness center. With upscale amenities like soundproof rooms and 24-hour room service, guests can make their stay as comfortable and enjoyable as possible.

Can guests use a pool at Hotel Puerta America?

Hotel Puerta America has one pool available. This pool is located outdoors and is seasonal. There is an age restriction, as it is Adults Only.

Does Hotel Puerta America have on-site restaurants?

Hotel Puerta America offers three on-site restaurants: The Observatory with a modern and romantic ambiance serving Spanish cuisine, Karrara Terrasse with a family-friendly modern vibe also offering Spanish cuisine, and Lobby & Bistró featuring a family-friendly modern setting and serving Mediterranean and Spanish cuisines.

Are both cash and credit cards valid payment options at Hotel Puerta America?

Yes, Hotel Puerta America accepts both cash and credit cards as valid payment options. You can pay with cash, along with credit cards such as JCB, Diners Club, American Express, Mastercard, Visa, Red 6000, and Maestro.