Location is just perfect, close to Opera and Sol. Perpendicular street below has a lot of restaurants and there are a couple of grocery stores near by. But look for Dia supermarket, even if farther. Fridge was full size one - that is really rare and super convenient in the hotels! Complimentary coffee in the morning - actually good. Oven, full cutlery set, including knives and cans and wine openers, glasses. You can save significantly if you buy food at grocery stores and cook there. Room is pretty clean, staff is friendly. Room service is once in two days.

Kettle and toaster were available BUT electricity outlet was farther than length of the wire for both. Apparently administration did not even check. Sound from street was practically blocked, but neighbors were pretty audible, especially in the bathroom area. There are, strangely, neither safe nor closet. Easy to miss the entry door, there is NO far away visible sign. Luggage storage area is open to everybody, self service, remove your valuables, if you use it. Really small shampoo portions - problem of many hotels.

Very good, central location with ease of access to local metro stations (Opera and Sol stations only few mins walk away.). 24 hour manned reception desk with very friendly, helpful staff who provided very useful advice to any questions we had. Linen, towels changed and room cleaning conducted every alternate day. Very clean, tidy and comfortable. Courtesy coffee, water (and on occasion wine) available in reception area.

Nothing really to complain about and all good. For info …. We visited in November and chose one bedroom apt which had very simple/small seating area. Also only 3 windows which all look out onto other walls only few feet away. Personal thing, but found bit dreary to sit around in for too long. Not really big problem in November but in warmer/lighter weather would probably opt for a room with an outside window or balcony. (However, there is a communal roof terrace available though to sit outside- but bit parky in Nov)

Close to everything. Staff was excellent. Room was clean and good amenities.

You could hear loud talking in the hallway. On our last night, we had to open the windows because the AC was not working. According to the front desk because it was still cold outside, the AC was taken down on the rooms and we had to open our windows to get cool air. Made it even noisier.

Centrally located that one can walk everywhere. Opera metro less than 5 minutes walk. Instead of taking metro, we used Uber and it is not expensive. All the staff were very accomodating and helpful. Special mention to Claudia at the reception who helped us figure out how to operate the washing machine ( Apt 2G, superior 2 bedrooms, 2 baths). The apartment is very clean although a bit tight for party of 5.

We are fine with the cleaning every 2 days. However, it would be better to have the garbage collected daily, or inform guest where they can leave the garbage daily for pick up by housekeeping. We would have preferred to have a regular coffee maker instead of a pod coffee machine The bedroom on the street side is very cold as the balcony glass doors do not close properly. You can hear the noise from the street late at night. The 2nd bedroom at back can get very warm.

It was a really enjoyable stay. All staff were very helpful and friendly despite our poor spanish. Having coffee, orange juice, and cake at reception in a morning and wine in an evening was a really nice touch. The hotel had everything you needed and was on a generally quiet street just off a main street to Puerta del Sol. This square was always busy and has access to the Metro. It is easy to find quieter streets, though nearby, for coffee as well as lots of good places to eat within easy walking distance. Also the main places to visit are nearby. Good value for money with clean, comfortable, and good-sized rooms. All you would need for your city visit.

Everything was good for us. Thank you, New Point Opera.

We liked a lot how competent the staff was and how amazingly well located the hotel is. The place is amazing. The apartments are cozy and have everything you need. It's definitely a place that people should visit and enjoy their staying there.

We had a small issue with the cleaning service, but it was quickly solved. The cleaning service made some confusion and forgot to clean our room, but as said before, the staff showed how amazing they are and made everything to solve this issue the fastest they could.

Great property with excellent new looking and clean kitchen facilities. Great location, could pretty much walk to any of the main districts in Madrid. Staff at checking in and checking out were sound as well.

Only negative I would say is our room wasn’t a street view one so it only had a narrow window that looked directly onto another part of the building. This meant next to no natural light got in. So I’d definitely recommend staying here but make sure to pay the bit extra for a street view room.

The location was fantastic - literally round the corner from Plaza Mayor and a short walk from the Palace. The flat was spacious and comfortable.

We had an outward facing apartment and expected some noise at night; it's a small road but does get a lot of traffic on it, both cars and noisy pedestrians. It did get very noisy as cars used their horns frequently and people were very loud until the small hours. It didn't stop us sleeping but we were disturbed. Having said that, I'm sure the same could be said for a lot of places in downtown Madrid.

The location is excepcional... you can walk to the most interesting points to visit Madrid. The staff is very helpfull and friendly. free Wifi works fast.

The view from the window / balcony but the worst is the noise during the night in the street (bars almost in front and people coming to the street drinking and smoking, shouting and talking very loud)... so better windows with accustic isolation (PVC) is needed.

There were several features about the hotel that I liked. I liked having a kitchen. I enjoyed the outside terrace, which was a share terrace by all hotel users, but since our room was up on the top floor, we seem to use it without anyone else around I like the layout of the room and I extremely enjoyed the Staff. One additional note is that I like that there was plenty of outlets to plug your various CeCe sourdough so you can take the bread thanks there’s no bread

Was very surprised to find that a frying pan was not included in the kitchen, nor was any air hair conditioner provided Although there was shampoo. It was nice that they tried to provide a little snack in the morning, but the quality of the muffins was very low. Did like that they provided wine in the afternoon and they provided coffee all day long.