My family of 4 got the family room with 4 twin beds. 2 of the twins were in the living room area and the other 2 were in the bedroom area (separated by a door) which worked out nicely for us. Beds were comfortable/firm enough, room was spacious albeit you had to walk through the bedroom to get to the bathroom. They provide liquid hand soap, shower soap and shampoo so bring your own conditioner. We were on the 6th floor so street noise was not a problem. Hotel was very convenient to Puerta del Sol and most key points within the main city center. Staff was friendly. Would stay here again.

The half shower door did not stop water from getting onto the floor nightly even when we kept the shower head on a low setting and turned it inwards. And more hooks in the bathrooms to hang towels/toiletry bags would also be helpful. While there was plenty of hanging closet space, would have been more useful had there been a dresser w/drawers or more shelves in the closets.

location was great, clean room, very friendly staff. Breakfast was the same every day, but it had good options. The hotel is within walking distance to all the major tourist attractions, there are a lot of shopping centers and restaurants around. The staff helped give me the room early, so kudos for that. They were really helpful and also kept my luggage after I checked-out as my flight was in the evening. They booked a comfortable taxi for the airport.

The bathroom taps were old, so they would give very hot or very cold water abruptly. We booked a room for three, and basically it looked like a room for two had been converted for three and they have just added an extra bed in empty space. The room became cluttered because of that.

Not only was Quatro Puerta Del Sol magnificently located right in the centre of Madrid & their daily breakfast was so impressive for the price, I must also highly commend the actions of two reception staff members-Arturo & Mariana. They were relentless in trying to help me find a way to retrieve & print my new train ticket when RENFE decided to make changes to my already booked train journey at the last minute! The RENFE link in my email failed us all, yet Arturo & Mariana would not give up till a solution was found. Credit to them both. They certainly deserve being promoted & helped make our stay in Madrid very positive & memorable!

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Location was excellent. So many shops/restaurants all around. Close to Sol. Beautiful holiday decorations once you leave the door. Close to Christmas market and San Miguel market. Easy to catch taxi near hotel. Beds and pillow were comfortable. It was nice that I could control room temp on thermostat myself. Breakfast was so so. But coffee was great and I appreciated that they offered fruits everyday. Also they have a very fast elevator.

You have to slam(?) the door to self-lock. Felt bothersome.

Location is very good, near two metro stations (Sevilla and Sol), lots of businesses and (vegan/vegetarian) restaurants nearby and easy to get to all the attractions. Some staff were really friendly and nice (the morning staff) and some couldn’t be bothered (one guy working in the evening in reception, we asked him a question he didn’t even bother to answer properly).

The double bed is small, so me and my wife struggled to not fall off during the night. The bathroom could have been a bit more cleaner and shower head could be a bit bigger too so more water would come out.

Excellent location close to Puerta del Sol, shopping, sights, and trains/Metro. Clean hotel and quiet. They do provide breakfast for 14 euros per meal, per day.

Breakfast buffet items weren't the best quality for the price of the meal. Traveling around Spain we actually had breakfasts for 10 euros with fresh orange juice, fresh breads of various kinds and fresh fruits. This buffet had canned fruits, processed juice and some pastries of various qualities. I did enjoy the rolls with morning coffee. Machine coffee. We didn't take the breakfast the other two mornings. So many options out in the area. (Highly recommend with easy walking distance on Calle Mayor: https://pasteleriaelriojano.com/

Excellent location and well appointed hotel. Our request for a larger room was considered and we were able to change rooms. The beds were comfortable . There is 24 hour reception . The breakfast is very good and wholesome. We enjoyed a good warm and cold spread everyday. Many resturants , tapas places nearby. The main square Sol was a 5 minutes walk

I think the furnishings ( like curtains, headboards) could be in a brighter colour. The black is very sombre.

The staff was extremely courteous and very helpful. When we settled into our room, we realized that the heating was not working and when we reported it, they immediately moved us to our new room.

Our room was a little dusty. In general, there was no cleaning problem, but the fact that it was dusty triggered our allergies.

The position in the center was a big plus ! The triple room was with enough space , comfortable bed , air conditioning working well , good breakfast ! And nice view from balcony. I recomand the hotel and Madrid for a nice 3-4 days vacation !

Noisy from the others rooms ! But this was depending by others accommodate people !

Superb location. Clean rooms. Good breakfast. Friendly and helpful staff particularly on reception.

Noise in the street outside at night. There is a night club a couple of doors up the street and there was a lot of noise at 3am on both nights of our stay. I will stay at the hotel again but next time will bring earplugs!!