The staff! Especially the cleaning lady that took care of our room every single day with little touches for our children! Also, the kind gentleman who most of the times was on the entrance of the breakfast area. Many thanks to both of you for your treatment to my family!

The breakfast has plenty room of improvement. There are the same decent options every day. But for example some days once specific item finishes is never refilled (e.g.mini croissants, natural yogurt). Maybe there would be an option to use some alternatives if possible. For instance the scrambled eggs. If possible make one day fried, omelette, local tortilla.

I had a wonderful experience staying at Rafaelhotels Madrid Atocha. The hotel offers a perfect blend of comfort and convenience, making it a great choice for anyone visiting Madrid. The rooms were spacious, beautifully decorated, and incredibly comfortable, providing a relaxing atmosphere after a day of exploring the city. The standout feature, however, was the food. Both dinner and breakfast were absolutely fantastic. The dinner menu offered a variety of delicious options, prepared with high-quality ingredients, and the breakfast spread was both plentiful and flavorful, ensuring a great start to the day. The location is ideal, with easy access to the Atocha train station and many of Madrid's major attractions. The staff were friendly and attentive, always ready to assist with anything I needed. Overall, I highly recommend Rafaelhotels Madrid Atocha for anyone looking for a comfortable, well-located hotel with excellent dining options. A truly great experience!

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The hotel is placed right next to Atocha station, making it within 15-20m walking distance to the city center. The staff was friendly and accommodating, the rooms were very clean and modern, and the amenities were great. The room was very spacious and well-lit, with a lovely view of the garden, and there was a desk you could work from (just bring your own mousepad, the desk is glass 😊).

The walls are pretty thin so we did hear noises from all around at night. The door to the bathroom is just a glass pane so you can hear everything from the room at full volume if your care about that.

*Everything were really clean; *Comfy bed; *Possibility to get a bed for a newborn or a small child; *Perfect location for those who are planning to use fast-trains, traveling around Spain, cause its supper close to the train station.

*Its kinda old hotel. Seems to be so. *I really did not like doors to the WC/ Bathroom. They were made out of glass, looked like from sauna or sth like that. And it was really difficult with a child for us, cause each time we wanted to go there at night- the light was waking up our child.

The room is clean and spacious. The hotel is a walking distance to the train station and just outside the hotel is a taxi stand.

Breakfast food is ok although crowded. I have pre paid for our breakfast at the hotel counter.There was a long queue for the guest to have a table and chair to sit on. We were attended by a male staff. I was in the midst of guests getting food, the lady resto staff interrupted just to ask if I have registered before taking breakfast food. I find that experience aawkward and humiliating. There should be a proper coordination there among resto staff and hotel reception.

Large comfortable room overlooking peaceful courtyard. I liked the breakfast room and the hot and cold options available. The location was to the side and back end of Atocha station. So a lot of walking through residential neighbourhoods with the cafes and bars which was cool.

Entrance looked a bit scruffy. The courtyard with table and chairs wasn't in use.

The room was pleasantly big, high ceilings, with comfortable palette of colors. The bathroom stylish and clean. The same I can tell about the bedroom. Very nice staff, smiling and making you feel comfortable. Quick and professional. The Hotel is in the heart of Madrid, which makes it very comfortable even for a walking trip to multiple destinations around the city.

I would add a light breakfast, that would come automatically with the booking

The room was generous with a very comfortable bed. The bathroom was clean and water pressure was great. Housekeeping kept things very well and never disturbed me. The front desk staff are always there and attentive. Close to my office and great museums. The breakfast options from scrabbled eggs, sausages and bacon to fresh friut and pastries, yoghurt and coffees to order made the stay very pleasant.

It is really not a dislike. The bathroom fixtures and the smoked glass door to the bathroom seem a bit dated. Everything worked, the room was very comfortable, but the style is a bit old. If you need a great hotel room for work and confort this place is fine.

It was very handy to Atocha Station - an easy walk with luggage - and close enough to Retiro Park and other central attractions. The reception staff were very helpful - even topping up the tea-making machine's water reservoir for us in the front foyer.

Although advertised, the mini-bar in our room was empty, and its power switched off.

It was an excellent location for work.

Whilst not an issue if you're doing work/business nearby, but not really ideal for tourist stay. You are somewhat away from the city centre but even then you have nearby metro stations. There are not many restaurants nearby by.