Good, fairly spacious room with very comfortable bed. Friendly staff - when I mentioned on arrival that it was my wife's birthday, the young woman on reception came up with a small bottle of sparkling wine on ice. And when the loud music in the middle of the night turned out not to be from a nearby club, as we'd assumed, but the next door room, we phoned reception at 04.00 and someone came up immediately to silence them.

The breakfast which we had only once - it looked a good buffet spread but all the ingredients were of poor quality.

The location was great as it was in middle of city centre and the hotel rooms were comfortable and clean. Staff were very friendly.

The breakfast was limited and stone cold ( eggs/veg) The coffee machine would dispense coffee grounds in the coffee. Once the food was finished such as buns/cheese it was not re-filled so the choice was limited. There was not enough tongs to pick up veg and non veg products. Also, I witnessed a kitchen staff touch foods with her bare hands. Over all we found the breakfast options not so appealing.

The location was amazing, couldn’t have picked a better spot. The staff were so helpful, friendly and welcoming. We checked in late at night and the receptionist gave us a detailed guide and ideas for our stay in the city! It felt really personalised, the room had a complimentary bottle of wine, chocolates and marshmallows! The bed was so comfy! The room had everything you would need and was so spacious.

Breakfast was great value but was limited on selection, like the hot food. But it was still good and definitely worth it.

The location of the hotel is nice - 2 minutes to Opera metro station and 5 minutes walking distance to the Royal Palace of Madrid. The hotel staff were friendly and helpful - especially the receptionist girls were quite ready to help. Thank you chicas!! 😊 The rooms were nicely cleaned, and the amenities provided were of good quality. The room was spacious, but not very convenient in terms of storage space. We brought 2 suitcases, but couldn't find a place to put the larger one. The bed was large and comfortable. On the first day of our stay, bottled water was provided, but it was stated that it couldn't be provided for the other days of our stay. Since we preferred not to drink tap water, even though they couldn't provide bottled water, they allowed us to fill our bottles from the water dispenser at the reception. The breakfast was varied and delicious. The fact that breakfast service lasted until 12 was an extra convenience. Unfortunately, there was a bad smell coming from the toilet, and when we came out and entered the room, we were exposed to this bad smell. Since we were only staying for 2 days, we didn’t request a room change, but when we mentioned the situation to the receptionist, they expressed their willingness to help and said that if we allowed, they would enter the room to check it. As an alternative, they mentioned that they could give us another room to sleep in by leaving our belongings in the current room. We didn’t want to bother, but when we returned to the room, the smell had significantly decreased.​

The rooms are small and lack sufficient space. Bottled water can be provided daily. Besides the inadequate insulation of the walls, we heard another guest snoring from the neighboring room all night. The smell coming from the toilet.

Great location!! Very friendly staff!! Breakfast was really good with a lot of options! We had 3 rooms. The rooms were clean, very up-to-date and the water pressure was great! A fully stocked bar was available, along with a kettle for coffee and/or tea. They had chocolates and a handwritten welcome note. A nice touch!

All the beds were comfy, except for ours. We had 2 twin beds pushed together, as requested. But, we both had a significant lean to the mattress, which made it a little uncomfortable trying to position yourself. We were only there 2 nights, so we didn't complain. Overall, we would stay here again!

Perfect location ,lovely hotel,beautifully clean and comfortable. The staff were lovely especially the man who checked us in on the evening we arrived .2nd September. He was very kind and helpful and really helped me out by listening to my attempts to communicate in Spanish. Very useful for practicing my language skills. Muchas gracias Senor!x No food options but plenty of restaurants and bars nearby. Loved the little pack of complimentary sweets and the welcome card in the room.

Everything was good. Thank You.

We have stayed at a Roommate hotel before, hence we chose another one from the same chain. Roommate Mario is perfectly located, close to everything there is to see in Madrid, and if not, the metro station is with in a few minutes walk. Room was very comfortable. Staff very friendly, one of the reasons we chose this hotel chain.

Breakfast I found a little bit scarce and lacking a bit of attention as for example re-filling cereal jar, but still, we were not left hungry at all.

Nice hotel, in a good location close to the Theatre Royal and the Royal Palace, also interesting and historic parts of the city. The bedroom itself was of a decent size but the bathroom was small and could be a problem for anyone of a larger size.The staff were nice and friendly and the breakfast was good.

The small size of the bathroom and the stairs were black and not too well lit.

Very comfy bed in a small room. Two windows, both of them overlooking gloomy brick walls. Check-in process was a bit lengthy, this can be avoided with adding an extra clerk during peak hours, or asking for details in advance (e.g. passport number). Excellent location, couldn't be better. Decent breakfast much appreciated.

I didn't like the decor, but that's a matter of personal taste. Felt I was paying way to much for the type of room I received.

Excellent location, large comfortable bed, both shampoo AND conditioner- something we did not see in some hotels. Nice breakfast buffet.

Our room was on the street and street cleaning once night was loud. Also there was an internal wall lighting system that creaked as it cooled down- so the trick was to turn off that light well before going to bed.