Excellent location for proximity to the university, nice neighbourhood generally, albeit that one needs to take the metro to the city and main attractions. Nice apartment with wonderful balcony with view over the adjacent museum and park, easy to stay with a kid and enough room. Coffee and tea in the room

If we had been doing any real cooking of our own - which we did not -, the kitchen could have been better equipped, there were only a minimal number of plates and other things. That said, there are wonderful restaurants around, so we were not too tempted to cook ourselves.

Clean and functional. Staff lovely, especially lady in reception who helped us navigate the tractor blockade of Madrid. We were relatively unaffected but her tips and advice on where to avoid were very accurate. Liked kettle/tea, mini bar very expensive. Close to the airport and pleasant cafes nearby. Uber and taxi plentiful and cheap. Very clean city.

Only one bedside table. Poor show for twin beds. Rooms have no soft furnishings so very noisy from early morning as you can hear rooms above below moving chairs, beds/housekeeping etc. rooms a bit tired and basic. you can open window thankfully and I would imagine in the peak of summer you will be glad of cooling, dark rooms.

We rented two suites which were located next to each other. One of the suites had a kitchen with everything you need. In the second room, the kitchen was closed because it was not needed. In fact, this is an apartment with a kitchen, a small living room and a bedroom. The living room has a sofa bed. The bedrooms in the suites have additional doors, which is very convenient and which is not found everywhere. The bathrooms had toiletries. It was warm in the hotel which is important during the winter time. There is a good supermarket nearby. If you need ski equipment, you can also buy it across the street. On the trip we used a taxi, so we can't say anything about parking. We requested a late check out which was kindly provided for a reasonable price. Special thanks to the staff for their attentiveness and friendliness.

Even though the breakfast was not bad, the kitchen is limited due to covid and you shouldn't even count on fried eggs. The city center means there are noises outside the windows, which is something to take into account if you are a light sleeper. If furniture is moved above you in the room, this is also quite loud. Some facilities are not brand new.

The suite was a good size for myself and my daughter. Having a kitchen meant we didn't always need to eat out and used the local markets. Very clean and comfortable with a great terrace to sit in the sun.

A bit noisy at night with refuse collection and student accomodation across the road. It would have been nice to have a few more pillows and a quilt for the sofa bed, rather than two small thin blankets.

The wonderful very helpful staff provided excellent service. One of us has mobility issues and they provided a special shower chair to facilitate bathing. Other important features include a very well connected location, a great breakfast, a very comfortable clean apartment and a terrace with a great view of the museum next door (including it's lovely gardens).

The front entrance has some steps to reach the lobby and has a wheelchair lift. We found using the steps was more convenient (one of us has mobility issues).

Location was fantastic for us in the heart of salamanca area (not in the center of madrid) Large suites Kitchen was great Friendly staff

There is noises from the nearby bar specially on weekends Bed sheets was clean but sometimes the housekeeper put a damaged bed sheet hole in the middle anyone can see it Breakfast they have to improve it , so basic and not a delicious.

Excellent well connected location. The staff was wonderful (very helpful). They have a great breakfast, including great service. Very comfortable bed. Great view. Good Wi-fi. We highly recommend visiting the museum next door (around corner).

Although they do have a chair lift at the entrance, the steps were more convenient to use (one of us has mobility issues).

Breakfast was really good but struggled with having it ready at the start time. My expectation is that if breakfast starts at 7:30AM everything should be ready at 7:30AM not 8:00 or 8:30AM.

The parking to load an unload is a bit of a challenge. The road noise can be annoying but it is in a city. The breakfast was not ready when it was supposed to be. One day there was no coffee at all and another day there was no eggs at all.

The staff were great especially Rafa and Marta, they were very friendly and helpful and made sure my stay was great.

For a 4 star Hotel I expected better - but overall it was a good hotel.

It was great for us as we like to stay a little outside with a local vibe. 5 min walk to the metro and lots of restaurants and bars just a stroll away. The kitchen was a surprise. Everything you need to cook if required and a supermarket a few doors away. Staff were very pleasant and helpful.

The bed was very small as mentioned by lots of other guests.