The hotel is in a very nice part of Madrid. It is not on a main road so is relatively quiet. Three blocks away from the nearest Metro station. Good places to eat fairly close by.

Room was close to the lift, so a bit of noise from it. The restaurant is excellent but open to the public at lunchtime and in the evening, so very busy. The coffee machine made ten types of coffee but not ordinary decaf americano.

Location was great, staff and room overall

Nothing

The property is well located in a quiet neighborhood in the heart of the Barrio de Salamanca. The housekeeping staff is excellent and took very good care of us during our stay. The housekeeper on our floor was always pleasant and greeted us with a smile.

While our room was spacious and comfortable for a European hotel room, there were times when it had an odor, like there were gases coming from the plumbing.

The location is great. As a solo female traveller, I felt very safe here. I wanted a quiet room and they really delivered. Had a really great, super-calm stay overall - the room was clean, the bed was comfortable and the shower was perfect. The staff is friendly and helpful too. The check-in and check-out process was quick and smooth. The first day I couldn't work out the a/c controls and asked for help. The housekeeping staff set-up the controls at my preferred setting and I didn't have to bother with it for the rest of my stay.

The room did not have coffee or tea making facilities; at least an electric kettle would have been appreciated as I had a bad throat and wanted to nurse it with some warm water regularly. I am vegetarian, and the non-meat option for an evening meal through room service is severely limited.

Location excellent. Rooms quite big.

at check in I requested late check out which was granted without conditions having been indicated. Reconfirmed late check out day before and was told then that there was an additional amount to be paid. After I explained what happened, this request for an additional amount was dropped. The mess should have been avoided at check in. It would be great if rooms had coffee/tea machine

The staff was very friendly and kind and the facilities super nice. I arrived in the afternoon before my room was ready and when I came back to check into my room, they had given me an upgrade to very beautiful suite. All things considered, including value, staff, location, and facilities, I highly recommend this hotel for a stay in Madrid’s nicest area, Salamanca.

The reception staff was very helpful, welcoming, warm, caring The strived to help and make the stay pleasurable. The cleaning lady on my floor, was also nice and provided me with a kettle immediately

I had to order room service because there was no room at the small restaurant downstairs, then my lunch arrived cold

The property very nice installations seems recently remodeled. The location is wonderful walking distance to key areas of the barrio of salamanca including the shopping area.

Guest were not prioritized in the hotel restaurant. We were unable to get a table. Staff communicated we had to have a reservation that we were unable to obtain.

We chose a location in Salamanca with easy access to popular streets for shopping and restaurants. The location was ideal for us. We were able to walk and travel around Madrid on foot. The room was fine and the staff @NH Balboa were friendly and helpful and also professional. We chose to breakfast in different locations in Madrid but would recommend Saona restaurant in the hotel which we had lunch.

The price was great including buffet breakfast (we stayed 3 nights from September 1 - 4). We have 4 rooms (2 rooms with king bed and 2 rooms with 2 single beds). All the rooms are facing to residential apartments which is good (quiet at night no noise from the street). Buffet breakfast is good with a variety of choices, however, the breakfast hours is opening late from 8 AM to 11:30 AM (it should be 6 AM to 10 AM). We had a train to catch at 7:30 AM so we could not have breakfast on that day. Room is comfortable with single bed or double beds. Everything is small (from shower, room, etc.) compared to the United States hotels rooms for the 4-star hotel, but it has everything that we need. Some staff members speak English fluently and some don't but they are very nice and helpful. There are several restaurants nearby but the waiters don't speak English so we used our Google phone translation. We ate at the hotel restaurant once for dinner and it was very good (3-course meal) for 3 people with the price EUR $69. The taxi from the airport to the hotel is $30 EUR one-way for 6 passengers including bags (17 minutes ride) and we think it is cheap. There is a supermarket next the hotel (less than 1 block of walking) which is very convenient for us to buy water, fruits, and other stuff. One thing we like is that they provide cold fresh lemon or orange juice throughout the day at the lobby.

The hotel location is far from the city center. You need to take metro/subway with about 4 to 5 stops to the city center ($8.50 Euro for 1 day pass). It is roughly 4 blocks of walking from the hotel to the metro station (it's very safe walking at night though). We stayed at other 4-star hotels and they always have the electric kettle to boil the water or drink coffee. This hotel does not have that; however, you can borrow them at the front desk. Same as for the iron/iron board, you need to borrow them at the front desk.