Staff were efficient and helpful at check in. We arrived early, but we were able to go to the room. We were given a map showing the best dining areas etc, It’s only 4 years old, so it’s quite modern. The room was larger than expected, lovely big comfortable bed. Bathroom was spacious with brilliant shower. Everything was kept spotlessly clean. The rooftop terrace had plenty of loungers,and comfortable chairs plus clean pool. All attractions are within walking distance, so the hotel is perfectly situated.

Nothing to dislike

This is the third time we have stayed at the hotel and we like it very much. The staff are very helpful and friendly - Patricia on reception was particularly welcoming. The location is great, very close to the centre.

The only hiccup came at the end of our stay. We had paid for breakfast each day but had to leave early for the airport on the last day - 15 minutes before breakfast was officially served. A little discretionary flexibility re rules about access to a few simple breakfast items would have been appreciated. Apparently a simple breakfast could have been arranged but we were not (made) aware of this. The staff were not to blame but as I say a little discretionary flexibility would have been helpful. In the end we were given 4 croissants and access to the coffee machine - better than nothing but certainly not worth the €56 we’d paid in advance for breakfast each morning.

Breakfast was excellent. Staff were amazing and friendly. Got to know them all a little bit and often the staff would see me come in for breakfast and bring my espresso straight over without me even asking. Rooftop pool was next level and always sun loungers available despite being busy. Rooftop bar was a nice place to have a drink after a swim. Small lunch menu was good value for money and tasty. Room its self was amazing, very spacious and had everything we needed. Maids cleaned the room daily. Air conditioning made the whole place comfortable. Front desk went above and beyond for recommendations and anything we needed. Also gave us a free bottle of Cava on arrival as an anniversary gift. Couldn’t fault a thing.

The staff was excellent, Hotel Lobby and rooms are clean and inviting. Breakfast was outstanding. Indoor pool, steam and dry saunas were wonderful for Our January stay. The rooftop pool was too cold but the space is wonderful

Parking is difficult

Staff couldn't help you enough and were so friendly! The location is amazing, perfect distance to walk to the centre of Palma in 10 mins. Facilities were great and everywhere was spotless. The breakfast had lots of choice and catered for all tastes. Would definitely stay here again.

The beds were hard and uncomfortable, but if you like a hard mattress then they'll be fine. Also, I am a light sleeper and could hear next doors/underneath so I don't think the soundproofing is too great. I am fussy about noise when I sleep though so this will only be a problem if you're the same.

The hotel is situated in a safe location (literally beside the police station) and walkable distance to all areas. There are supermarkets on the left end of the street, very handy for getting water or toiletries if needed. Hotel staff are very friendly and helpful. They speak good English and no problem in communication. Room was very clean and spacious. Two types of pillows are available. Shower unit is great with good water pressure and temperature. However if you are not a couple you may find a little tricky on privacy. The Spa has a great pool and steam room plus sauna. The roof top also has a dipping pool but the weather prevented us from using the roof top facilities during our stay which was unfortunate. It will be great in the summer months. Breakfast was decent with different choices of hot food and plenty of cold cuts and continental breakfast selection. It can get a little busy during peak hours but we never had too much toue finding a table. All in all a very enjoyable stay. Would recommend to family and friends.

The proximity of the hotel to the attractions. The room met all our requirements. The bathroom particularly was spacious and well lit. The staff were friendly and most obliging. We really appreciated the spa facilities on site. It was a joy to have a swim and sauna during our stay.

I thought there should have been more literature on display on what to see and do in Palma and the island in general. On the final day whilst checking out I did see leaflets for the hop on, hop off bus but they were under the counter. That said we still saw the bus on our first day and took the opportunity to use it in order to navigate our way around the city.

location is super. city and all top spots are walking distance. amenities, bedding, and bathroom are excellent room service and reception were kind and helpful breakfast was outstanding: great quality and options the hotel design is good and condition is new bike rental starts at a great value of 11 Euro/day. a great way to explore the city.

worst thing was the smell when you turn off the air condition. I think the sewage system has some issue. turning on the air condition in winter is also not comfy. parking is 18Euro per night. I wish it was less especially that the parking garage is very tight and strict. however, it is a must as there is almost no chance to find park in the street in the area

The hotel was really good and the staff were very pleasant. Tasty breakfast with good selection of fruits and pastries. Facilities were great also and the location could not have been better for getting around palma with great restaurants within walking distance. I have only one gripe and that is I booked well in advance for a double bed and was told on arrival that they could only offer me two singles because they were really busy so was slightly disappointed. Good job we were not on our honeymoon 😄 still overall we enjoyed our stay very much!!

We were given single beds when we booked a double.

excellent buffet breakfast with signature iberico ham daily and assorted pastries and hot food. the hotel is located near city center as well. we used the bike rental service provided by the hotel - bikes are with mutiple gears so not too bad. room is spacious and the hotel has a small swimming pool together with saunas which are all pretty nice! staff is great - we got many good recommendations from patricia, really appreciate her help !! also there are welcome drinks in the lounge - another thing we really like!

tap water is not drinkable in mallorca, so when our water went out at night, we need to buy from the hotel which is 3.6 euro for the 1L bottle - too late for us to buy it outside in the supermarket at the time, but hoped the hotel water can be a bit cheaper hehe. but the water from the hotel tastes pretty good, there will be a free bottle when checking in as well.