We liked the bungalow which was modern with everything you would need for self catering. The bungalows were clean and gave a comfortable nights sleep. The facilities are very good - we used Baily’s Bar on site for a meal when we arrived and drinks across our stay. We used the swimming pool once in our stay which is ideal for families.

The communication about events onsite was the only thing that could be improved. There was a traditional meal on Christmas Day at Baily’s Bar but there was no mention of this when we checked in or anything to advertise this. When we arrived we were asked if we wanted to receive additional information via WhatsApp and this would have been ideal place to let us know about Christmas Day’s lunch/dinner.

We were in a 2 bed bungalow with separate kitchen and 2 bathrooms. The resort is in a quiet location and is very well looked after. It was a 20 min walk to Flamingo Beach which is an idyllic spot with a beautiful bay and nice cafes.

I asked for a quiet room but there were workmen at the side of our bungalow constantly emptying wheelbarrows into a skip as they were renovating an apartment. They should make it clearer where to present the key card at the entrance gate as when we arrived back at night you can't see where the sensor is. Better lighting in living room would be nice as it's rather dull.

Excellent staff from start to finish. You are offered a 'Whats-app message' on arrival which is incredibly handy as you can reply with any questions you may have. Baileys Bar - Again first class service. I did note that people who weren't staying at the hotel also came in from other areas to eat and drink, very popular. Bars, restaurants and beach all within walking distance. Recommend you do try Baileys Bar as well.

Pool - them are some tiles missing from the floor which cause a small cut on one of the kids toes, reported it and hopefully will be sorted. Other than that, nothing. Villas large and clean, beds comfy - will stay again.

The accommodation was exactly what we needed as a blended family of five. All having a separate bed but within the same house was a key reason why we booked this property. The view from our terrace was lovely. Luckily to get a sea view

The pool although clean was a little let down by looking a little tired. Some tiles around the pool were missing letting the area down. The waiters at Baily bar although friendly enough took on multiple orders/jobs at a time therefore forgetting things and making you feel less important or without part of your order. The walk to anything was a good 15/20 and further for playa blanca

Stine welcomed us all when we arrived, she gave us all the information we needed and had a great sense of humour. The villa we stayed in was beautiful and had everything we could have needed, the pools were lovely and never crowded with plenty of luxury sun beds to relax on. Baily bar was great for cocktails, food was really good and evening entertainment was also fab. Mini golf was great fun, the refurbishments going on at the property was never a bother at all and with it being a gated property with key card entry, we all felt very safe and secure.

Breakfast at both the bar or the croissants and baguettes you can order for your apartment were excellent. The barmen are all fantastic and really made our trip, especially for our little boy they always kept him entertained. Apartments were lovely, modern and clean. Beds were all really big and all comfortable, even the sofa bed. Three pools for all ages, our little ones enjoyed the baby pool and the slightly bigger pool we could hardly get them out! Lovely play park too, we never got a chance to play the mini golf but it looked fun. Only about a 10 minute walk from Aqualava Waterpark which you can get half day tickets for in the afternoon too and that’s all you need really as it isn’t huge! Also only 20 min walk to the beach with some lovely restaurants or less than €4 into the city centre. There are regular buses too, but the price you pay for a taxi was so cheap and I think the one bus we did get was around about the same price for 3 of us. We absolutely loved it here and will definitely be back!

the bungalow was fantastic hold ten of us clean lots space inside and out the three pools very good clean good for kids snack bar was brilliant good food lots drinks and staff very good as per reception team very helpful had two vehicle's own garage and drive felt safe location for large mobile party adults would recommend . for the price for ten people in one place left us happy

no entertainment the bar being done up this may be as early in year. location is a little out a 15/20 min walk to the start or cab 5 euro its good to walk

Our fifth visit over the years The bungalows are first class The grounds are immaculate The poolside restaurant bar is very good

Entire days when no one enters the beautiful pools They are too too cold. Surely a waste of an expensive and beautiful resource. Staff become defensive and quote temperature figures. But they are empty most of every day Yes the resort is out of town a bit but research before booking shows that. Taxi rank at the door! Four euro into town We used to get complementary pool towels Now one euro per day per person. Maximum Two hour extended checkout also quoted twenty euro

Very spacious, clean accommodation, well-maintained, with great beds/bedding and shower, kitchen had everything I needed, ample parking — and the price was very fair. Nothing to dislike at all. The restaurant was so good I unexpectedly ended up eating there every night. The pool area was ok too. I noticed disabled amenities and quite a few guests with walking sticks so the hotel probably caters quite well for someone with walking difficulties. Loved the tap with drinkable water. It helps cut down on plastic rubbish. I massively enjoyed Playa Mujeres in Papagayo.

Nothing at all.

Loved the kids pool and the staff were friendly. The whole resort was immaculately clean. We had a great view from our balcony. Good to be near the water park and 15 min walk to Flamingo beach and lovely restaurants. Really perfect spot for extended family holiday as we could have our own space but be close to the others.

It was a shame that the restaurant / bar area didn't open til 12pm - really could have done wiith a proper cae con leche in the morning. Also disappointing that the pastries you can order from receptiondon't arrive tl 11am. The older kids were disappointed that the deep pool was closed for maintenance for 1/2 of the week. My sister's apartment overlooked the car park, so views are variable.