Although our stay was short we enjoyed it very much. There was an ease to it I appreciated. Our room had a beautiful view on the lake and the hotel is close to a small lovely park. We enjoyed the desserts and tea in the afternoon from the outside garden, which I could bring to our room. Breakfast and dinner were very tasty. The bathroom has excellent toiletries (Grown Alchemist) and their home made bath salts.

We see this in other Swiss hotels but there was no water kettle in the room. This was quickly solved with a flask of hot water from the kitchen which we got refilled at meals. It might be good to have a few kettles to lend to guests that ask for it. It would have been nice to be asked it we needed help with our luggage.

The location was nice, right on the lake, with a path leading (for some time) along the lake. But unfortunately, at Lake Zurich, there are a lot of properties along the lake, where you cannot access it. The room was okay, rather small for the price, on the fourth floor, so rather quiet. All in all a nice place, well thought out for an older building/hotel.

I could not connect to the suggested internet access and access to my Swiss internet provider was blocked. - The bed was extremely soft, which I haven't experienced in any good hotel I stayed in the past few years.

Friendly welcome, nice accommodation and large rooms fully meeting our expectations. Parking available. Hotel next to lake offers great views. Close to train station offering easy access to Zurich downtown in 10 to 15mins max.

Breakfast offering functional, staff correct but lacks courtesy and imagination, bar is a bit small and not very cosy.

Beautiful historic building right on the lake front. Excellent friendly helpful staff especially Claire. Cozy lounge. Delicious restaurent where Thomas Mann, Vladamir Lenin and Carl Jung atr. Museum quality art and furnishings. Walking distance to Jung Institute and easy access to train station. Wonderful view. It is not just famous hotel, it is an experience.

The only problem was connecting to Wifi was unnecessarily complicated

It was a beautifully decorated room with a totally comfortable bed. As the hotel is located directly on the water and also functions as a museum, it has an extremely nice atmosphere.

Unfortunately, I couldn't feel comfortable in the spa area because one person was constantly behaving inappropriately. Unfortunately, this is tolerated by the hotel, as I was informed after consultation.

Staff - The staff at the hotel were exceptionally helpful. This included the front desk staff, the dining room staff, and the parking attendant. The front desk was able to answer the many questions that we asked them.

We would have liked another less expensive dining option.

We keep coming back to this hotel, due to its location, beautiful scenery, nice walks in the area and the river close-by, the comfortable rooms. Still it is only 4 stops (10 minutes) to the center of Zurich. This time the variety of the breakfast has improved and it was served in a beautiful ball room which gave a different touch. Very helpful team.

A very minor point, is that the wifi connection could be simpler.

The stay and amenities were fantastic. The views were incredible. The staff was friendly and helpful. We wanted to ski for a day and they gave us a full itinerary and how to travel.

Really only thing was that coffee was not readily available. We would have to order from one of the restaurants. Would be nice if there was a coffee maker in the room.

The location is absolutely great, as the hotel is right on the shore at the boat stop below you. I also welcomed my own small beach or fenced access to the water with all conceivable facilities (loungers, delivery service from the restaurant, etc.). The train stop is also close to the hotel. Breakfast with a view of the lake and the corso (excellent salami, by the way). Excellently arranged parking for the few places that are there - you leave the keys to the attendant and she will park as soon as the place becomes available, so you don't have to worry about anything.

The bed mattress was too curved in the middle for my liking, so I sometimes felt like I was sleeping in an inverted bow position.

Beautiful hotel with a stunning view of the lake, very child and dog friendly. small playground in front of the hotel. very romantic!

Very expensive, the hotel is charming and beautiful but quite outdated. The rooms are also very small and they don’t have any facilities like room service or sitting area to work etc. just the lobby has some chairs. Both restaurants are very expensive, to grab a snack or lunch and dinner. But Kusnacht is very expensive in general. the breakfast buffet is also very limited and everything you want to order extra they have a surcharge. For that price they should include more possibilities into the room!