The room was chic, comfortable and clean. The free mini-bar was impressive. All the staff (room, restaurant, front desk, concierage) attended to our needs very promptly and warmly. We would especially like to thank their Concierage staff (Alex and Josephine) for their excellent care for us. They even managed to book us day trips for the next day very late the evening before. We were extremely touched and thankful. We would also like to thank Hamza at the door who always had a welcoming smile when we passed him, and offered us water when we left for day trips. The location of the hotel was also great. Transportation to tourist attractions was very convenient. We will definitely return to stay on our future trips to Zurich.

Nothing. Everything was great. Our stay there makes our Zurich trip a memorable one.

This is my go to hotel to stay whenever in Zurich. I always love to stay in that area near the lake because i take long walks in the morning with my service dog. This hotel is my absolute favorite. The staff, the location, the scent (def must buy), the food, everything is amazing. Everytime I stay here, they exceed my expectations. The rooms are very nice, the bed is amazing. The setup for your pet is the most adorable thing I´ve ever seen. They treat you and your pets like royalty. Absolutely worth it. Wouldn't stay someplace else.

A very minor thing, the quality of the shower caps (they often break after the first use). Still, not a dealbreaker.

From the moment I stepped into the hotel, I was made to feel welcome. Whenever I had an issue of booking a train or places to go, the staff completely went above and beyond for me. It’s the best money I’ve ever spent in my whole life! When I visit Zurich again, this hotel will be one of the main reasons!

I wish I traveled and stayed with more people so we could enjoy the bar and restaurants together!

- small but grand - free minibar is always a plus - upgrade upon arrival appreciated - fridge was cold - the whole bathroom was incredible - location is good - tv was great - they gifted us hats that are beautiful - next to the opera house

- to my taste it’s was a little far from the center of action - house keeping staff should be a little considerate I just removed the don’t disturb button and all it took was 10 seconds for her to knock twice and open the door - dine In menu was a little simplistic I couldn’t order anything - the table and chairs in the corner room is annoying to sit on they remind me of wooden chairs that are used in cafes to force people to not overstay their welcome - when guests close their doors near our room we can hear the big boom inside our room

Service at this hotel was top notch, with the staff positively catering to all our needs. The hotel is ideally located near the lake a few minutes away from the main happening places in Zurich. I wouldn't bother having breakfast anywhere else as the food and service was excellent, I specially liked the salmon eggs Benedict. I would definitely stay here whenever I am back in Zurich.

Staff were super friendly and helpful. The hotel is beautiful and the location is great! Will definitely stay here again the next time I visit Zurich.

The closet space was sooo small. Barely held my clothes and I had to keep most my clothes in my bag. That's the only comment I have otherwise everything was great.

I probably loved Zurich more because of this hotel. Amazing room and excellent restaurant options! Very competent and welcoming staff throughout all departments. Will definitely visit again.

Nice location on the lake, beautiful comfortable room. Interesting restaurant upstairs.

Perfume in the air system in common areas caused me severe allergies. Too strong and heavy. Need lighter fragrance. Slightly overpriced, but very nice views.

Everyone working there is very attentive, kind and efficient from reception to restaurant staff. Housekeeping is quick to help with anything. Breakfast and drinks are great. Location is superb. Bathroom in Corner Room is nice and spacious.

Maybe the room service could be bigger.

Beautiful rooms . Enough space to stay I. As a couple. The staff is wonderful and the bar and dining area very stylish. Rinald was the best with he special cocktails . He was always polite but super clued up and gave best advise about where to go in the city. I will definately go back to this hotel.