I highly recommend this place for solo travelers. The single room was clean and comfortable, and I really liked the blue walls and tiles. The hotel also honored my request for a room on the top floor, which had a small balcony with a view of the rooftops and distant mountains. The location is super convenient—there’s a bus that goes straight from the train station and stops right at the hotel entrance. Right outside, there’s a square with public art, and if you walk a little further, you’ll reach the lakeside, perfect for a relaxing stroll. I arrived on a Sunday when there was a fun lakeside event, with people enjoying music, drinks, and swimming. While the supermarkets were closed, the hotel staff were really helpful and directed me to a nearby gas station shop where I could grab some food and drinks.

The location is neraby the lugano lake, just 5 minutes walking. There is a bus stop in front of the hotel, so its easy to reach from lugano train station. The bus station to other city is only 10 minutes walking. Love the breakfast. I have dinner in their restaurant twice while staying, and its so good. The waitress help me to choose perfect menu. the staff is nice and caring.

The room is noisy, you can hear someone cough beside your room. I think the wall is super thin

Great location. Very friendly and helpful staff who really helped us get the most out of our stay in Lugano. Manuela in particular has the best recommendations for Lidos to visit and a boat trip on the lake. The hotel also made sure we knew about the firework display for Swiss Day. The breakfast was very reasonable. Beds were comfortable. Everything spotlessly clean. We chose to extend our stay by a night and I would definitely stay there again.

Rooms were functional rather than pretty.

The location. It’s walkable to the lake, the shopping areas, with busses passing in front of the hotel. The rooms were clean and roomy with a balcony that is high-up that you see the whole town and mountains and are beautiful at night. Bathroom is clean. Breakfast in the morning is typical of the area but the fresh coffee is good, shout-out to Claudio, he is a gem and very attentive.

Heated towel rack would be a bonus, otherwise none.

(I accidentally confused this hotel with the one where we stayed In Lucerne, so some of my comments on that hotel should have applied here). Both women at the front desk were very friendly and helpful. The restaurant provided gluten-free options for my wife at the buffet breakfast (upon request…the woman who checked us in said that was necessary because if they just put gluten-free items out on the buffet, everyone ate them and left nothing for the people who needed them)! One other plus was that our room was ready early, giving us immediate access to the room. The location was very convenient for walking to shops and restaurants and there was a bus stop right outside the hotel. We also made use of the laundry service which was very prompt and reasonably priced…unlike most hotel laundry services.

Nothing

The location was great, near Parco Ciani, city centre and many restaurants around, 14 min walk to train station Very clean room, comfortable bed The staff was amazing, they even helped my husband to surprise me with cake, prosecco and balloons for my birthday

Only thing that can be improved are the outles in the room, we managed to charge our phones but I was not able to use my hair curler or my laptop because their chargers are bigger and did not fit in the outlet hole

Pertalozzi was a great place to stay and the staff at the front desk were especially helpful and professional. We were fortunate to get a parking spot right outside the front door. The location of the Hotel was amazing. It was within walking distance of Paradiso and all of its restaurants and stores.

We would suggest a card giving instructions on how to use the TV and that a few English Channels would be included for their guests.

Great location, close to the attractions of Lugano yet in a quiet spot. Buses right outside door, walking distance to bars and restaurants and waterfront. Beautiful streets around. Reception staff were very helpful at all times with great English skills available and ready advice about accessing attractions. But were also especially helpful in arranging an appointment for timely medical treatment. Meals were great and all staff were friendly and accommodating. Definitely would stay there again! Top marks!

Nothing!!

Excellent location to walk to town, the waterfront, even the village of Gandria. Also, the bus to the train stops in front of the hotel. Comfortable bed, quiet, adequate breakfast. Good wifi. Elevator. Loved the Ticino pass for public transit!

Very compact. No fridge or water cooker. Pricey, but ok when compared to other Swiss properties. No English language tv news option. I would have liked some warm offerings at breakfast. Sure, you can pay for the extras, but 8 Swiss francs for 2 scrambled eggs? Seriously?!

Initially we had difficulty locating the hotel as the entrance to the hotel was on the side road, but once we located it, it was in a great location. The bus ran right in front and a great park for walking was across the street. The staff was welcoming and we enjoyed a good dinner and great breakfast.

We were completely pleased. The room is somewhat small but was satisfactory for the two of us.