We loved our stay! The hotel was beautiful and the rooms were very comfortable. We appreciated the robes and shoes left for us (including kids' sizes for my small kids!) The pools were wonderful and we put them to great use. The breakfast in particular was fantastic - a wonderful spread with plenty of options, including a whole table of gluten-free products! My only note is the location (and it's not a bad note, just something to be aware of for other guests without a car who want to explore) - it's a 20-minute very uphill/up lots of stairs walk from the lake/town so just keep that in mind. The view is stunning, though!

My only note is the location (and it's not a bad note, just something to be aware of for other guests without a car who want to explore) - it's a 20-minute very uphill/up lots of stairs walk from the lake/town so just keep that in mind. The view is stunning, though!

Amazing view, comfortable hotel, nice spa, nice gym, breakfast, dinner, great experience with staff in restaurant, bistro and reception. Like a home away from home.

Small points of improvement would be room maintenance, small broken items such as coat hooks and light damage on walls & corners, uncomfortable tap in the bathroom. Shower head in standing shower was not at the level expected. Parking costs should just be included with the room price. Indoor parking would be great, not sure if it was possible.

Great pool with a very nice view, well equiped gym and wellness, spacious and comfy room, great breakfast, overall very nice and pleasant staff

Fairly expensive and especially the restaurant seems to not be sure whether it’s a full gastro or a more modest but portions were really small for the price. If you do not go for a menu or starter main dessert, you’ll be hungry. One of the staff entered in our room without knocking at the door (to check if he had forgotten towels) while we were in.. but that is one instance only overall very nice and helpful staff.

The property is very nice, the penthouse is a great place to stay with beautiful views over Lugano and the lake. The most impressive was however the amazing staff. Always friendly, helpful and made you feel welcome at all times!

The walk back from the city is quite exhausting if you have to push a stroller uphill. But this is the price you have to pay to get those amazing views of the lake and the surroundings.

The hotel location (higher up, so you could see the entire town and the lake), staff (super courteous), and the room (very spacious, gorgeous views of the mountains and lake) were just perfect! We are so glad we chose this place and will be highly recommending it to our friends. Huge shout-out to front-desk (Francesco Cardona, Roxana, Marco), and Andre (bar/restaurant). It is always the service that makes the difference, and Villa Sassa’s was exceptional!

Amazing stay overall, the front disk staff was so welcoming, upgraded our room to welcome us. Did great welcoming with complementary kit. Our suite large and has balcony, room has AC The hotel is an apartments style, with facilities of car park, and spa as well as swimming pool. Just about 15 to 20 mins to Lugano lake.

The bed is kinda stiff

Breakfast was excellent

After I had made reservation.I received message that the hotel was undergoing renovation. There was no information about this before reservation. The hotel was undergoing a major facade renovation. The builders started hammering and using machines at 7 in the morning above our room. I complained about it. They finally agreed to change rooms. The rest of the holiday went better. The cleanliness of the hotel could be better.

Very friendly staff, quick check in. The garden is very big and beautiful, a lot of space for my son to run around. Generally, hotel is very family and child friendly. Once during dinner our 20 month old son got tired and was a bit uneasy. The lovely waiter came over and was folding a little paper boat. Thank you for that! Spa section is nice, with a warm indoor pool. I asked to pick us up from Lugano train station, the pickup was for free, thanks a lot for that. We also asked for a baby bed and our son received a decent and big baby bed. We shall come again.

I came together with my husband and asked at booking to have one big single bed. Instead of that we received two beds next to each other and when we were cuddling, always one of us almost fell in the middle.

The room was amazing. Big room (suite). They provide umbrella and pool bag, slippers and robe. View its stunning They are having renovations but nothing that mess with the stay. Breakfast its good. Mini bar its good and good prices

Kitchen its available in suites but you need to pay 50fr to have the kit. Parking its kinda confuse, the gentleman Who made our check in didnt explain well, even the directions to the room.

Close to lake and railway/bus station. Roxane at the front desk was excellent! Breakfast buffet was great.

The hotel upgraded me to a villa on top floor. Spacious(1200 sq ft) but one mini split(in dinning room, far away from bedrooms) to cool the space down, didn't do much. I ended up sleeping on the couch so I could be close to AC but never covered up. A regular room would have been ok.