The hotel was recently renovated and it’s just perfect. The rooms are beautifully decorated and spacious. The location is great. There is everything you need a few feet away. It’s right were the old town begins. We were very impressed by the hotel. The staff was extremely helpful. I highly recommend this hotel.

Location is amazing. The staff are very responsive. Rooms are comfortable and very clean. This hotel will be my place to be in Luzern for future travels.

NONE.

A pretty small, but comfortable room. The host was very friendly and helped us with the check-in. The check-in is btw on your own - which is comfortable.

New renovated.. Was my second night shortly in the hotel. Great location.

The hotel was in a great location. 10 minute walk from the train station, 5 minutes walk to the bridge to the Old Town. Rooms were generous in size and had a bit of a fun and funkiness to them. We enjoyed a beer and some snacks downstairs in the pub one night when we couldn't be bothered going out.

The self check in was a bit complicated and we kept getting an error despite following all the instructions. We were lucky in that we were arriving as the bar was opening and thankfully the very helpful Manager helped us resolve this. But not sure what we would have done if we were staying when the bar was closed

I recently had the pleasure of staying at the Hotel Goldener Stern in Lucerne, and I can wholeheartedly recommend it to anyone visiting this beautiful city. The hotel combines modern comfort with historic charm, offering a unique and memorable experience. The rooms are tastefully furnished, with high-quality beds and thoughtful details that ensure a comfortable stay. Despite the historic building's age, everything is well-maintained, and the amenities are up-to-date. I especially appreciated the seamless check-in process, which was entirely contactless and incredibly convenient. The location is unbeatable, right in the heart of Lucerne, making it easy to explore the city's attractions, shops, and restaurants. The Stern Bar, located in the hotel, is a lively spot with a warm atmosphere, great drinks, and friendly staff – a perfect place to relax after a day of sightseeing. Overall, the Hotel Goldener Stern offers excellent value for money, with attentive service and a welcoming vibe. I will definitely return on my next trip to Lucerne!

Very clean and stylish. Excellent location. Staff (online) helpfull and have fast response.

Room is a little bit small, contactless checked-in is not easy and need solid internet connection, this could be a problem for international travellers. There is no luggage drop area in hotel.

Our stay at Goldener Stern was wonderful. The contactless app for the main door and room made coming in easy, since you don’t have to worry about a key. I suggest doing the online check in prior to arrival if you can. The location is fantastic, a short walk or bus ride from the train station and easy to walk to main attractions. The staff are very friendly and the rooms have everything you need. We were travelling with a baby ( 9 months) and the bed was big enough for three. They provide a Luzern visitor card which includes transport all around the city, which suited our needs perfectly.

The positives outweigh any negatives

The location is very good for walking into town. There is also a large covered car park nearby. For the area the price was also very good. There was equipment available if you needed it such as an ironing board etc.

There are only fans rather than air conditioning which means that in the middle of summer things can get a little bit warm at night. Not really a bad thing but you needed to download an app to remotely control the doors. This works fine as there was free internet but it would have been a lot simpler and quicker to do this and register our details before turning up. There is a bar but it isn't open on a Sunday.

1. Good quality beds - slept well! Spacious and bright (when drawing the curtains) 2. Location - a leisurely 15-20 minute walk (with luggage) from main train station . You get to pass by the Chapel bridge and other places of interest . 3. Check-out process - straightforward (pls do the same for check-in:))

Check-in mechanism … felt cumbersome and clinical. Booked 2 rooms. Automated info supply came for 1 room, but nothing for Room 2. Sadly, response on this specific issue wasn’t that timely. Suggest to simplify the check-in process, without having to go through Goki app etc?