Welcoming staff, memorable and modern (yet cozy) atmosphere. Nice beds, great water pressure, robes in room. Breakfast was served in a quaint but spacious area. Location was central and an easy walk from the train station. But not so central that it was crawling with people. Great stay. Would recommend and return.

Room decor (pillows and blankets) could be refreshed or cleaned a bit more often. They were a bit dusty.

Boutique hotel with fun decor; very friendly front-desk staff; good breakfast; great location.

We hadn't realized the hotel had no AC, and the night we spent there was fairly warm, so it wasn't super-comfortable.

Breakfast was wonderful. Amazing shower. Soundproof room

No air conditioning. Only one towel. Bring a female with long hair a second towel to dry my hair off would have been nice

all of the staffs are very friendly. good breakfast. Rooms (bed room and bath room) are spacious with tiny balcony to see the city. very unique room design. except for carpet underneath bed, the room is clean. great location (only 10 mins to main station and 15 mins to tourism area).

carpet is old and looks so dirty (stains) and it can be smelly. it would be nice if the carpet is removed so the room will overall look super clean. the beds are not comfortable to sleep in. there is no air conditioning/heater so if the guests opens the balcony door to let the fresh air in, they will unfortunately be able to hear the city noise.

location, breakfast and excellent staff.

We were given an "upgrade" by very well intentioned staff to the tower suite. Initially it seemed quirky but OK. However compared to the suite we originally had this room had only small semi circle windows high up on the walls , so it was always dark with very little natural light , no view and no balcony. The room is curiously overcrowded with random bric a brac everywhere such as open suitcases full of books, old games, plastic stools, floor lamps , piles of more books, plastic plants etc. So it is impossible to keep clean. The rooftop area is industrial and uninviting. I think they should redesign the tower suite so that it can perhaps be for families.

Hotel Anker was great! Very comfy room, bedding and bathroom. Breakfast was top notch and restaurant also very good. Staff were exceptional and nothing was too much trouble. Location of the hotel is perfect for Lucerne with the old town an easy 10 minute walk.

One suggestion I'd make to all hotels in Switzerland is to provide 'pillow options' for guests other than feather pillows. Some of us, especially as we get older, need extra height with pillows and the feather pillows 'sink' too easily. Some hotels did have some 'synthetic' pillows which held their shape and worked well in conjunction with the feather pillows! After all, a good night's sleep is very important when travelling.

The staff was incredibly helpful and genuinely friendly—they assisted us with parking, city tips, and more. The property is stunning, designed with great attention to detail. Our room was sparkling clean, with comfortable beds, a clean bathroom, and fantastic views from the balcony. The breakfast exceeded expectations: a large, tasty buffet with something for everyone.

If I had to mention a negative, the room was a bit small, and there wasn’t much storage space. Rates were also a bit on the expensive side, but understandable given the high season.

Location of the hotel was ideal for exploring the city, also for the train station and boat piers. Everything about the Anker was good for us, well almost except see below!

Although our room was comfortable and well equipped the biggest problem was with who designed the layout. The bed was so close to the wardrobe that opening it's doors was a squeeze and placing the coffee equipment in the wardrobe was awkward. Considering that there was plenty of space the other side of the bed to have placed the bed further away from the wardrobe just questions the designers thought process. What a shame!!!

Staff friendly, good location, not too far to walk from the station or to the town. Close to bus stops. Breakfast was really lovely, had dinner in the restaurant in the evening and the food was delicious. The bathroom was so spacious. We requested a chair from reception for the room and they brought it right up to our room.

One side of the room you could hear a pipe move when you walked on a certain part of the floor. One of the days we had a funny smell in our room.

Location. Staff

Significant traffic noise