perfect location in the historic Old Town, surrounded by beautifully decorated buildings and charming alleys. It’s within walking distance from the train station, making it a convenient choice for travelers. Despite being in such a central area, the surroundings were quiet, allowing for a peaceful stay. The staff was friendly and helpful, always ready to assist with any requests. We also appreciated the visitor card provided by the hotel, which offered discounts and free bus rides. The room was always very clean, which is something we truly value.

Although the area itself was quiet, it was disappointing to be woken up early in the morning by housekeeping slamming doors. The Wi-Fi signal was weak, and there was no cable TV, which was a bit inconvenient. Additionally, the mattress and pillows were not comfortable, making it difficult to get a good night’s sleep. I also think guests would appreciate a kettle and some teabags in the room for added comfort.

The hotel is in the heart of the old town, close to the train and bus stations. There are extra and casual restaurants, shops and a Saturday market on the beach. Transport is easy and varied. Swiss Travel Pass is a good option for multi-day trips to Switzerland. The hotel staff is friendly and the breakfast selection is quite adequate (eggs, ham, salmon, yoghurt, muesli, fruit, coffee and pastries)

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I very much appreciated the early check-in. I only sent a message requesting the facility to store my luggage early...but they could and did let me enter my room an hour early. It was Room 50 on the 5th floor...with roof terrace...a surprise and absolutely wonderful...for me anyway. NB The lift only goes as far as the 4th floor. Thoroughly enjoyable hotel. Good breakfasts. To walk to this hotel from the station DO NOT CROSS ANY BRIDGE untill you are practically opposite the hotel and then enter the square from the left. This will minimise cobblestone drag on your suitcase. In fact I hardly noticed it. If you cross on the main highway you will suffer!! The streets of the old town are 80% cobbles. This short riverside walk to the hotel from the train station is glorious. You get to see many of the most alluring sights before even arrriving at the hotel.

Nothing at all of significance.

This is a wonderful hotel in a beautiful square in central Luzern. I got a very nice welcome and the staff were magnificent. Very friendly and helpful, they really couldn't have been nicer. The room I had was well equipped and had everything I needed. The view of the old town Weinmarkt square was breathtaking, with Mount Pilatus visible on clear days. Breakfast was delightful, in a beautiful room on the ground floor. I was sad to leave this hotel, they made my stay a real pleasure and I have great memories.

The only thing I would have preferred was a slightly firmer pillow, but that's just a preference and certainly not a complaint.

The hotel is in a nice area, the offer breakfast for 19chf, they have cleaning services and even a minibar. Beds are comfortable, good pair of towels, nice tv to entertain yourself. In the first floor they have a small living with computer you can use and a microwave. 👍 They "keep luggage" but it is left out at the hotel lobby so it's better if you just go to the train station and pay for a locker. Better pay than to be sorry later in case you lose something.

I have no complaints.

The hotel staff were amiable. I arrived earlier than the check-in time, but they were flexible with my check-in. When I asked about the coffee machine in the room, they provided me with an extra capsule. The space wasn't huge, but the layout was streamlined and relaxing. I could see the cityscape of Lucerne from the window. I felt that the hotel had considered travelers' feelings in the small details, such as the bedside lamp, USB jacks, power outlet placement, and the functional hairdryer. There was a space to leave my luggage after checking out, and there were security cameras so that I could leave my luggage with peace of mind. I would use this hotel again when staying in Lucerne.

None.

The location, the bed, the bathroom and coffee machine is great.

There is no hot water boiler, no basic toilet amenities in the room, you have to come down to the reception and ask for it. From my point of view, for this rank of hotel price, these should be offered without asking.

Beautiful old apartment overlooking one of the most beautiful square in Lucern. We got the top private room and it had a big balcony overlooking the Musegg Wall and towers. Comfortable stay and good location.

Bathroom was dated, might need to do an upgrade.

I liked everything about our stay. The location was beautiful, in the Old Town.. close to everything. The room was simple, but it had absolutely everything you could need. The bed was very comfortable, the shower was great. The staff were lovely, and the breakfast was very nice too. We would come back here again ...if ever in Lucerne.

I can't really think of any fault with the hotel But I hate the question that's posed...Is it good value for money ... as its all to do with the region, and what the cost is....and Switzerland is extremely expensive.

It was spacious and close to many things. Everything was clean and the pillows and blankets were so comfy!

The walk from the train station isn’t long but it might seem like it when you are dragging a luggage around on cobblestone. Don’t take the stairs! Go around towards the left of the bridge at the next inside ally way and you can head straight up a short slope upwards and the hotel is right at the water fountain.