The view from the balking was fabulous, we were able to see the Matterhorn. This spectacular view can also be seen from the breakfast room. The bathroom was modern and clean and the staff were overall very friendly. On request we received gluten free breakfast options.

The carpet floor in the rooms is something that put me off personally. Furthermore the spa area only includes a semi working steam room and sauna. It’s really small and does not have a good ambiance. One evening the fire alarm went off and it took them about 15 minutes to turn it off. We did not receive any information on how and why this has happened so we had to figure out on our own whether it was a test or for real.

Excellent staff, very helpful, good room with view Matterhorn. Also the breakfast was include with good choice.

Location is a bit far from city centre. short 20 min walk!

Every expectation we had was exceeded... the location is fantastic, the staff went above and beyond for our comfort, and the breakfast (with full view of the glorious Matterhorn🩷) was delicious, full and varied. After a long day exploring, the steam room and sauna restored us - and we slept very well afterwards! We will definitely recommend Mountain Paradise to family and friends... Thanks to Christina and Maree and the owners for making our first trip to Zermatt so comfortable.

If you are tall and have a room on the top floor, mind your head! The sloping roof caught us out a couple of times.

Lovely light modern property with lots of character. Great Matterhorn views from the breakfast room and garden. Everything worked, the ski room was good size with heated boot warmers. Breakfast was good with an excellent coffee machine and there was a little honesty bar and a sitting area you could use in the evening. Although it is a bit out of town, the bus stop is just outside and the busses are free and come often. The hotel also was very quiet. Very convenient for the Klein Matterhorn lift station.

Nothing.

The hotel is cozy and comfortable. We had a nice view of the Matterhorn from our room. The rooms were on the smaller side, but large enough to fit our family of four. They had it all setup for us with the pullout sofa upon arrival. The breakfast had a nice selection, and the dining area is cozy. The location is far from town, but close to the Matterhorn glacier gondola.

The toilet in our room wasn’t flushing properly and the seat was completely broken off the hinges. The bathroom could have had more products available. There was no fridge in the room to store water or extra snacks. The location is a bit far from city center. It was a long walk after a long day of hiking into town to find dinner.

We recently had the pleasure of staying at the Mountain Paradise and it was an unforgettable experience that I highly recommend to anyone visiting the area. We stayed 6 nights at the hotel Mountain Paradise.From the moment I arrived, I was struck by the hotel’s prime location. The hotel is just about 5 minutes walk up from the Matterhorn Express cable car. The staff at Mountain Paradise deserve all the praise for making our stay exceptionally comfortable and enjoyable.A special thanks to David and Maria.. The hotel is also perfect for families and couples looking for a peaceful retreat with easy access to local attractions. I suggest booking a balcony room with a Matterhorn view for an extra special experience.

Very nice new hotel, with excellent facilities and nice breakfast.

The hotel is located in Zermatt and cannot be accessed by car, only by train. However, we were not told this until after we had booked and paid. Additionally, the hotel is remote from the rail station 🚉 and could not possibly be walked to. We had to get a taxi as the hotel does not run a shuttle service. This should have been made clear before we booked and is really the fault of booking.com.

We enjoyed a beautiful weekend over here. It's a lil far from the centre but the view of the Matterhorn is gorgeous

The staff were friendly and helpful. I requested for a kettle since there is no kettle in the room and they lent me one at the reception. The view from the entrance, dining area and terrace is the Matterhorn which was amazing. The room had a balcony facing the mountains. The bathroom was quite spacious. The bed was big. There is a bus stop in front of the hotel. Spacious ski room. There is also a sauna. 5 mins walk to the Schwarszee/Matterhorn Glacier Paradise ski station.

25 mins walk from the Zermatt bahnhof. The curtains had holes on them. There were flies in the room. No coffee machine in the room and you had to pay for coffee and tea in the dining area (except for breakfast).

The view!! The matterhorn is such a pleasure to see in the balcony and also in their hotel lounge. The facility is not the latest but 50m from the shuttle bus station and a few hundreds metres from the ski lift (if I'm not wrong), you really couldn't ask more for the price point. I rated 10/10 that's only because 10 is the highest I can do already. Definitely recommend it to everyone.

Double bed is actually two single pieced together so there's a gap between the two. If you don't mind that then there's not much else I can fault it.